Veryhappy Customer - Tweety
Jane Moran, worked very diligently to make sure
I got all the features I wanted. I was so pleased I sent three Grandchildren to lease.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Nice Experience - adowdy2012
Andrew (in Orleans) was quite personable and easy to deal with. The entire deal was fair, and satisfying for each of us. I would recommend Andrew! Also Millie and Matt in Parts and Service were very helpful. Andrew followed through on each request.!!
Sales and Lease Consultant
Sales and Leasing Consultant
Excellent - pal
Nathan was very professional and very knowledgeable. He keep me up to date during the process. When I picked up the car, he show me how everything worked,
Silver Level Honda Sales Consultant
Long wait for service - CRVlover
I went in for a fall service special, state inspection, and for a recall on the passenger side seat belt. Four hours later I left. Earlier in the week I had called for an appointment and to see if the recall part was available. I was told to come early and that they did not take appointments-why not? I was there by 8:15, but so were many other folks; I even had to wait at the service counter to check in. All in all, the wait was not awful as I was forewarned and had brought reading material. It was after noon when the vehicle was ready. Everyone I dealt with was pleasant, though.
Sales & Leasing Consultant
Brilliant service and sales - Bob Jones
Excellent sales experience! Knowledgeable, respectful, friendly, and genuinely helpful. I dealt with Sales Consultant Porfirio, Sales Manager Alex Avanesau, and Finance Guru Oscar Caicedo. All outstanding business people. I was recommended this dealership and now I am strongly recommending it to all. If you want a stress free car buying experience come to Honda Cars of Boston.
Client Services Manager
Great Service Customer Experience - sgmarsh84
As usual, the service department provided an exceptional visit as I have to to experience over the past 6.5 years. All of my interactions with the staff were very professional, friendly, and respectful.
Sales & Leasing Specialist
New vehicle purchase - Rangerover23
Rancier Matos has helped me purchase another vehicle!!! Always has excellent customer service. Willing to answer all of my questions regarding the vehicle I purchased. Would recommended everyone to seek out Rancier for any future car purchases.
Sales and Leasing Consultant
Masters of Excellence 2014, 2015, 2016, 2017 & Council Of Sales Leadership Membership
Great Service, True Professionalism - Jmonta
Matt was professional, warm and friendly from the moment we stepped into Herb Chambers Honda. He listened to our needs and was really focused on getting us the right car for our needs. The rest of the staff were great too. Because of Matt’s professionalism we will no doubt be a returning customer. Thanks to Matt and the rest of the staff for making this a great car buying experience.
Lundgren Long Time Customers - Shirley & Paul
We have been 36 year customers of Lundgren Honda from their Worcester days on Main Street and Mr Lundgren (Father) himself to his sons. Always have been treated fairly both in our purchases and through their service department.
Their staff has always been helpful and accommodating and if and when needed, a Lundgren family member is always available for discussion.
Wish all businesses were run this way,
Paul and Shirley
Sales And Leasing Consultant
Silver Level Sales and Leasing Consultant
Exceeding expectation - Rejeesh
I recently purchased my 2017 Honda Pilot from here. I got more than I expected.
- Great customer service.
- Best deal available in the market.
- The APR on my car loan was much better than offered by my bank.
- Delivery on time.
Special thanks to Ryn and Brian for making my first car buying a great experience.
Internet Sales Consultant
Professional employees. helpful and knowledgable - Kathy
Edward went out of his way to make this whole experience easy and quick. He had excellent knowledge of the vehicles and was eager to try to accommodate my needs in a vehicle. I highly recommend this dealership.
Great service. - ev
This Honda dealership is the best, friendly, honest and willing to help all the time!
We have never experience negative service from anyone in the department.
Senior Sales/Leasing Specialist
Friendly faces - Phil & Barb
I went in to lease another Honda CRV. This will be my third time leasing. The folks here at Lundgren are very helpful and friendly. Anna Kendrick was the Sales representative that helped us with our selection. She was very sweet and well Knowledged about the CRV and the different programs they had to offer.
We drove away very satisfied and we will continue to business with Lundgren Hond of Greenfield
Trusted Dealer - Goofy
David Johnston right from the beginning offered best price which no other dealer could beat. He patiently and promptly responded to all questions and was very professional. The best part was that he went out of his way to make sure things are in place, tried to locate a car, even after knowing that I may not be buying the in stock car due to unavailability of interior color to my spouse's liking. No pressure sales tactics, all email communication were completely professional and straight forward.
David is awesome to work with, straight forward price shooter and would help customers in anyway he could. No surprise additional fees, No surprises from the price quoted.
Funny I have to say this, Bernardi team, Thank you for not being that Normal dealer! Thanks again for going above and beyond! Hoping to return when 2019 cars shows up!
Honda Sales & Leasing Specialist
Certified Honda Product Specialist
Excellent service - Vebiana
I recently purchased a vehicle from Boch Honda West and i was extremely pleased with my service. I really appreciated Zach's in depth knowledge of the HRV i was looking into purchasing. I was shown all details small to large and all my questions were answered in detail. Boch Honda West was clean and i liked the open layout. When I got my rear seat covers put on by the service department they were prompt, friendly and professional. I would definitely recommend them to anyone. My all around experience was excellent.
Great car buying experience - December2018
Amine is professional, personable, and extremely knowledgeable about all things Honda. He takes the time to listen to priorities and makes an effort to find the vehicle that is the right fit for the budget and the situation. He took the time to explain all of the new technology/features of each vehicle and was patient and responsive to all of my questions.
Even when there was a minor issue with my newly purchased vehicle on pick up day, Amine went out of his way to get me a free rental car ASAP, get the problem fixed, and even offered to deliver my new vehicle there next day. This is my second purchase from Amine at Boch Honda and I highly recommend his services, the dealership overall, and the service department. Thank you Boch Honda!
Patient and not pushy - ekfc
Herve was extremely patient, friendly, and professional with us when we went in a couple weeks ago to test drive a CR-V. Of course, we ended up leaving with a new car (well, picked it up the next day), but part of that was due to Herve's attention and assistance in our deliberations. I would go back to Herve if we are to buy a new/used car again as we love the Honda brand.
Peace of Mind from a Great Service Team - Jim
My Civic was making a strange noise, and the Service Department let me bring it in without an appointment. The technician test drove and inspected it quickly, and I was back on the road again. It turned out not to be a problem.
Great Dealership - Best Car Buying Experience - Old Submarine Vet
My wife and I were looking for a new 2018 Honda Civic to replace our 2012 which we gave to our son. Living in New Hampshire, I searched all the NH Honda dealer’s on-line Civic inventory and found none with the trim, color, and options we desired. Since growing up in Holden, MA, I have driven by the Ron Bouchard’s Honda Store countless times. My wife and I figured to give the Honda Store a chance.
We reviewed the Honda Store’s on-line inventory and found the 2018 Honda Civic we were searching for. I contacted Internet Sales rep Ashley Wirta. who was ABSOLUTELY PHENOMINAL! She was extremely helpful and pleasant, both on-line and via phone conversations. She quoted me the Honda store’s e-price which was better than another nearby Honda dealer (BHW in Westford, MA). Any questions I had, Ashley promptly returned my email or phone call with the answer. My wife and I agreed on the price.
We were then put in contact with salesman Casey Bortle. who also was EXTREMELY courteous, helpful, and pleasant. We set an appointment time and traveled to the Honda Store. When we arrived, Casey introduced himself and warmly greeted us at the door. He went through all the car buying paperwork. Then covered all the many options and how they worked, even syncing our phone to the car. It was an enjoyment to deal with Casey, a TRUE PROFESSIONAL!
The bottom line: The Honda Store made car buying a pleasure, something that is virtually extinct in today’s world. Their sales personnel, Ashley Wirta and Casey Bortle, are UNSURPASSED in customer service and are the BEST! With our car buying experience through the years, the Honda Store has become #1, a definite 5 out of 5 stars! Thank you!
Great service vidit - RunzHot
Service dept was very helpful and everything was explained and performed on time.
Everyone was friendly and informative.
Will use them in the future for service on our older Honda.
Worst customer service ever - jinal
There was a small place where the car had rust even before the sale but they wouldnt do anythig about it. Not reliable at all!!
The managers do not have time to meet or talk to you after you buy the car!
They are just there for the loot!!!
Amy Saletnik - Laura M G
Amy was extremely helpful and clear in describing what my car needed.
Amy was kind, profesional and knowledgeable.
She was attentive and offered me the possibility of rides.
She was great!!! Thank you 🙏🏽
You have to go see Eduardo! - chadsenechal
Eduardo was awesome! I came in looking at a specific vehicle after my car was totalled. Eduardo was nothing but smiles, and I have never had a more fun test drive! There was no pressure at all to put me in something right away. I thought I would go to other dealerships, but I never went anywhere else. In finance, Vitor was very good with me, and got me a good rate, and also gave me financing advice for the future! I didn't know exactly what to expect at first, because every dealership is different, and let's face it, we all hear horror stories of salesmen and sales managers. They were very professional and the dealership itself is clean and beautiful. I hope Edo wins salesmen of the month every month!
Nothing but lies from the get go - Angry and Disgusted
So let me give you a little tip...To start out, I purchased my 2007 Honda CRV from Prime Honda around 7 years ago. I live about an hour south of this dealership but I found just the CRV I wanted on line for a really good price. Right before I left my house I called them to make sure that this specific vehicle was still there and to tell them that I was on my way. I'll bet you can guess what happened next. Yep, the ole bait and switch. I got there and, "Oh my God!, it had just been sold! But we have some others that you might be interested in". Well to put it mildly, I flipped the F out right there in the showroom! After my public display of anger and disgust they became very accommodating and I actually ended up getting a better vehicle for the same price as the original one that I wanted. So you might be saying to yourself, "That was 7 years ago. Why complain about it now?" Well the story of how sleazy Prime Honda is does not end there. Part of purchasing a used vehicle from them was a dealer-based lifetime Powertrain Warranty. The only caveat being (this is what I was told at the time.) was the fact that I had to get regular oil changes and tire rotations done at their location only. So I kept up my end of the bargain. Every 5000 miles I would leave work early in order to make the 1 hour trek to West Roxbury to get my (over priced) oil change and tire rotation. This went on like clockwork for 7 years! On Friday I called to make my next appointment and for some reason I just thought to ask about the warranty and check to make sure that it was still valid. Jeff Bertoni in Service told me that as long as I had been within 1000 miles of getting my oil changed and tires rotated by their service department, and as long as I had been having my transmission fluid changed by them every 30K miles I would be good. WAIT A DARN MINUTE! I was NEVER told about this tranny fluid change having to be done by them! I did get it done, but I had my local transmission shop do it instead of hauling xxx a mile north to have Prime do it for substantially more money. Any sane person would realize that if I was making that long journey several times a year for an oil change to keep my warranty, I most definitely would have had them change the transmission fluid to stop it from becoming void. Jeff told me he wasn't absolutely positive about this so he would check and get back to me the following day. Obviously I had to call him back and leave messages three times before I was finally able to hunt him down and get a definitive answer. I guess they were hoping to suck me in for one more oil change today. When he told me that my warranty was indeed void I told him as nicely as I could (Hahaha!) just what I thought of Prime Honda and that they would never, ever, ever see me again. So there you have it! Don't say that you weren't warned.
Awesome customer service ! - Sai
Very friendly and helpful. Details of service clearly provided. State of car and things to watch out for stated. Extremely pleasant experience each time I come here.
Very Happy - mlgold
Came in for an A1 service on my 2016 Honda CR-V. Reasonable prices and quickly done. The advisor did an outstanding job. Great work.
Difficult to deal with - Doghouse
Made an appointment online. Arrived timely only to be asked why I didn’t call for an appointment as was their preference. Asked me to leave my car overnight despite the fact I only needed to have a quick diagnostic due to “check engine” light. Clerk couldn’t understand why I #1 made an online reservation, #2 why I couldn’t leave car overnight, #3 didn’t I see how many cars they had waiting to be serviced, #4 next appoint available for checking a “check engine” light would be in 14 days. I sat in their lot, made a call to Boch at 11:15 a.m. and was asked if I could make their next appointment at noon! Arrived and was greeted like family and received quick service!! Ocean Honda.....goodbye.
AFTER DEAL MADE RENEGED ON PRICE IN WRITING - pluto7007
Made a deal on the phone, went in with wife to go over deal, said would go to lunch and decide. Waited a day called to make sure deal was still on,they said yes. Drove in to sign deal, drove an hour away. Arrived picked out color and car was suppose to get $4950 off as quoted with email. When arrived and ready to go and told them I would get my Honda Care on my own, they balked at the price. They knew I knew how much it really cost to purchase it anywhere at any Honda dealer. The Honda Care had nothing to do with the deal. Was lied too from the beginning to end.
Quick and easy - Nitrocaruso
I came in with no appointment and they were able to get me right in and right out. I was very satisfied. The two gentlemen that talked with me (Steve and Ryan) were very helpful and very friendly. I will absolutely be returning and recommend them to anyone looking to have their vehicle looked at.
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Sales & Leasing Consultant (Bilingual)