Ty and Raf did their job well. - Dale G
Ty and Raf did their job well. After purchasing a 2021 f150 I noticed a couple drops on the driveway. When I inspected where it was coming from it was I could see it was from the pinion seal of the differential. I called the dealership. They had me bring the truck in, gave me a loaner car and fixed the problem at no cost. The receptionist for the service department was excellent. I walked in we swapped keys and I was out within a minute. Both coming and going. I would have given the dealership five stars. I feel they could have caught and fixed the leak before purchase and could have communicated better while being serviced. A simple text saying “we found the issue and ordered parts should be done tomorrow “ would have prevented some frustration. Overall very satisfied.
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