This is a review BRAMAN PORSCHE. - NYDR
This is a review BRAMAN PORSCHE.......................
I had a misunderstanding with the service department in regard to what was and was not covered by my aftermarket extended warranty. I declined to have the work done and was NOT happy! I paid the diagnostic fee and left. The following day the service Manager Craig Middleton went out of his way to give me a call to tell me that they made a mistake on the amount out of pocket and he wanted to make it right, and boy did he! They picked up my car from my house dropped off a loaner car repaired my Cayenne in 3 days, refunded my diagnostic fee and did not charge me a dime out of pocket! He also had my car detailed and out front ready to go when I got there! As a retired GM in the car business, I must tell you that Craig and his team did an outstanding job of making a disgruntled customer into a happy customer and I must say now a customer for life!! Thanks Craig and the team a Braman Porsche!!
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