Arriving at the dealership, I was greeted promptly, by an - 13salesqueen
Arriving at the dealership, I was greeted promptly, by an advisor. Not sure who mine was since I selected any (this was my first time there). Landon quickly approached and was very friendly. I explained as best I could the dilemma. He listened, took notes, and then I waited for the shuttle. There was some confusion with the shuttle and my distance, but once they realized gps was giving them the wrong city things went a lot better.
After receiving the work up, I had a ton of questions as I wasn’t sure if they were hearing the right noises and if the diagnosis matched up. Landon offered for me to ride with a shop foreman to ensure they were hearing and feeling what I was. I’m so glad I took the time to take them up on this!
I rode with Chuck and it was honestly my deciding factor. He wasn’t assigned to my car, so he reviewed the notes when I was on my way there. Once he felt and heard it he explained the two things it could be. He gave me all the things he would expect if it was A or B. I needed to understand these things and their decision making process for me to feel comfortable. He didn’t talk down to me, he didn’t treat me like I was dumb when I asked questions, and he worked through the scenarios with me to the extent I wanted. The perfect amount of details for me! I appreciated that time so much and felt wayyyyy more comfortable paying these costs after that ride. He did several different things while driving my car with me to ensure he was right on his thoughts which made me feel even more confident in this dealership.
Before I picked up my car, I requested a drive along with my service advisor Landon and he quickly said sure, that’s no problem.
All around, I’d take my car back to them! Thank you guys!!
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