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Muhammad Nadeem khan.Michael Edelen is an absolutely... - Muhammad Nadeem Khan
Muhammad Nadeem khan.
Michael Edelen is an absolutely amazing sales associate.Michael did an excellent job explaining each detail via email prior to my visit.Michael was easy to work with, super friendly, Amazing customer service and was able to help me get the car i wanted to get. Michael went above and beyond to help me find the car that was right for me. Everything went smooth and easy,and he was very helpful with all the questions i had. Michael made the purchase of my new Honda accord a wonderful experience.Michael is not your average salesperson a very professional guy.
I had the best car buying experience with Michael Edelen.
im extremely happy with my new car from Valley Honda...!!
Top Reviewed Specialists At This Dealership
Very good - Marywilcop
Friendly, polite and very helpful for all the time that I spent there. They did not rush me and helped me through the entire transaction. Thanks again to the entire team. Ian Higgins, Terri kioutas and Dave Hentka.
easiest, fastest car purchase to date - JulieG
Easiest, fastest, car purchase and we will continue to buy from Zimmerman in the future! In and out in less than an hour! Not sure why you require the review to be more than 25 words before being allowed to submit this review. Maybe you should consider removing that quota.
Sales& Leasing Consultant
Internet Sales Consultant
We are from Iowa city and we like a car from this dealer... - Micky
We are from Iowa city and we like a car from this dealer ; and we was so lucky to found one of the best seller at this location ROBERT we buy a pretty nice red Jeep Wrangler Sahara We love this Car so much ;and this Guy make us feel special he make sure the we are good to go before we go home and he was texting us to make sure we made it safe ... he it’s so nice friendly and super helpful... Be the best guy to the beginning to the end Thanks for everything Rob
Mike was recommended to us and he did not disappoint. He... - Josh and Katie McKown
Mike was recommended to us and he did not disappoint. He listened to all of our questions, answered them thoroughly and genuinely took an interest in us. He made the vehicle buying process about as easy and low-pressure as it could possibly be. We will definitely be recommending Mike to family and friends who are in the market for a new/used vehicle.
Very accommodating and helpful. Our sales person was... - JESKE166
Very accommodating and helpful. Our sales person was incredibly patient and worked hard to ensure our satisfaction. Will definitely be a repeat customer and recommend to others.
Sam and the rest of the gang in service are always... - Mah
Sam and the rest of the gang in service are always watching out for my cars health. Confident my baby 🚘 is getting the best care. 😊
Senior Sales Consultant
Sales and Leasing Consultant
Honda Sales and Leasing Consultant
Easy service appointment, no issues. The appointment was... - MORTEGA4
Easy service appointment, no issues. The appointment was started on time and completed on time. We will be back for future services. Thank you so much.
Great experience buying new car - WS
Jonathan was great on phone initially while looking for both used and new cars, followed up with Steve who helped me in the showroom. Both were very knowledgeable, professional and friendly.
New Car Delivery Specialist
Sales and Leasing
Just bought a Honda CRV Hardy Patel was our salesman.... - Brubakerj5
Just bought a Honda CRV Hardy Patel was our salesman. His extreme knowledge of the car was very helpful. He went way beyond to be helpful and made sure we understood the intricacies of the car 🚙
New Car - Marie6942!
I just purchased a Honda CRV at the Pulaski location & Mike was Amazing along with the staff. They were all very Professional & Efficient & made me feel like I was a relative. I would recommend this dealership to everyone. 😉
I‘be been coming to this dealership since 1996. I like... - rcwilliams3539
I‘be been coming to this dealership since 1996. I like how knowledgeable the salesperson are how they walk you through things I don’t understand.
Great Experience with Dan Aristizabal - Henrygaydos
Our experience with Continental Honda and sLes rep, Dan Aristizabal was very pleasant and professional. He was very informative on all our questions and made it very easy for us to make our purchase. We would definitely recommend your dealership and Dan.
excellent service - tifanie510
Danny, lance, and my Luigi are the best at what they do....time to drink a beer and celebrate my new awesome car....will never go to another dealership
I have being coming here for the past seven years for... - Opaul1
I have being coming here for the past seven years for service and I like the way the treat me as a friend especially Mr Jason Fosdick. I’m always here because of Jason.I leave in Wisconsin-Racine
Julie is a delight to deal with!Quick, efficient and... - Hmrosenblum@aol.com
Julie is a delight to deal with!
Quick, efficient and trustworthy.
I come from a distance because of her.
I also like dealing with Jesus in parts! Great employee
Gave me a great finance plan, great salesman Mike is. Had... - kenthammavong0904
Gave me a great finance plan, great salesman Mike is. Had a great experience in buying my first ever new car! Mike was very friend to my family and I, he gave me great options for my situation. Greats salesman he is!!
Jeff did a stellar job of correcting a service issue... - BekahB
Jeff did a stellar job of correcting a service issue today & getting me on my way a satisfied customer. Both he & Chris Rogers I can highly recommend in the Honda Service department.
Warranty work done beyond expectations - Oscar Salazar
My 2017 Honda CRV had some AC issues that were worked through our local O'Brien Honda dealership in Bloomington-Normal. The Freon was gone and there was an issue with one of the pressure valves in the system.
O'Brien Honda, not only fixed my AC issue, but also refilled my AC with freon which is not longer a warranty item pass the first 12 months from the date of purchase. They recognized that a warrantied item in the car caused the freon escape and graciously replenished it w/o charge
This is the reason, I take my two other Hondas to O'Brien. I do appreciate them listening to us as customers and helping us above and beyond.
Already sent my review and as usually very pleased with... - Caroll.deleon
Already sent my review and as usually very pleased with the service Nico was very helpful made me feel that I can trust my car
Was already decided to buy RAV4 2020, only want to see... - Seri88
Was already decided to buy RAV4 2020, only want to see Honda CRV( my friend was buying Honda Accord)ended up buying CRV Touring, because Rommel Manansala was very courteous , knowledgeable about the features and give detailed advantages over 2020Rav4 and very patient with all my Questions.
Excellent Customer Service!!! - lorinda_king
My experience with Jeffery Parham was excellent. JP help me buy my fourth Honda and as all ways my experience has been nothing but excellent.
I purchased a CR-V from Darek Smorczewski and was very... - Julie
I purchased a CR-V from Darek Smorczewski and was very happy with his professionalism and even with the finance manager, Nelly Marchan! Thanks to both!
I went there with great excitement to buy my new car.... - tuncay
I went there with great excitement to buy my new car. Usually, this is a fun activity, and I believed I should enjoy it. But turn out one of the worst experiences. I never see a dealer talk to a customer with a fighting mode. This man doesn’t represent Honda, and he was very rude to me. If you plan to buy a Honda, never go to McGrath’s Honda dealer. I just ask them to give me two days to come back and decide he told me why not now I said I Don’t feel comfortable and I have to ask my wife to make this decision, and he starts being sexist and telling me, are you going to ask your wife to buy your car. He follows with some insults and saying I am not insulting you.
Excellent Dealership! But next time when our car is... - lanikrauz
Excellent Dealership! But next time when our car is scheduled for any type of service they should at least wash our car. It’s just nice to see when you leave the place you have a clean car.David was polite and professional
Mandy Russo has provided me with excellent customer... - Grace
Mandy Russo has provided me with excellent customer service. She has gone above and beyond to work around my busy schedule. I appreciate it this!
Service Department - The Inspector 069
Sometime in May, I brought my car in to have the front end check out due to excessive road noise coming from the driver's side wheel. They found nothing. However , the ball joint in the right wheel had shown wear, and I was given a dramatic explanation on why I should get it fix right then and now. The scare tactic, you bet. At that point I was informed that they usually replace both at the same time at the customers expense. At that point, they showed me the play within the ball joint. I figured, I was there, why not get it done. The other side was fine. I was also scheduled to have the A/C checked for leaks, and possible fill. There were no leaks, and it was slightly low. So instead of just filling it, they empty the system and apply new refrigerate. Sure, this way they can charge the customer more money
But what really set me off, is telling me that the oil pressure switch is leaking towards the end of the visit. This is a switch that is located near the oil filter. They asked me if I smell burning oil, or oil droplets on the garage floor. The answer was no. So the following day, I decided to perform my own oil change. The switch was clean as can be, with no signs of leakage. I have also taken a picture of this switch. This Oil Pressure Switch/ Sender would have cost me $80.00, and $100 for labor. Since I had to leave my car there over night, the service manager promised to take a photo of the switch. He never did. After reviewing the diagram of the complete system on HondaParts dot com, there are only two oil switches. The diagram falls under Oil Pump/ Oil Strainer V6.
Another issue is the service department is too presumptuous. They already had created an pre-invoice with all the things they thought needed to be repaired without checking with me first. This caused a problem with the final invoice.
I have spent a lot of money as this dealership's service/ parts department(s). Primary when it was Meyer Honda. But it's done. I will not "trust" Serra Honda.
My suggestion, when a dealership tells you there is something wrong with your car, get a second opinion. Just as you would if you were diagnosed with Cancer. You'll be saving yourself money.
new car purchase - saramorgan245
Kevin Bussey was extremely helpful and was able to answer all of my questions. I would definitely recommend you seek him out when looking for your next car.
Best car buying experience - Ginger
I worked with LaMont and Keith at Bob Brady Honda and could not have had a better experience. We had done our research and worked with five dealerships to get the best price possible. Bob Brady Honda came through with the best price and straightforward professional service. As a widow with a limited amount of income that was very important to me.
Car shopping - TJcarshop
I worked with
I had a great experience working with Wendy. Enjoyable and not pushy at all! Definately wanted to buy a car from her!
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