Great professional service. - David M Clolinger
This is my fourth Honda I've bought from Valley. The sales staff is professional, knowledgeable and helpful, without being pushy. I will continue to be a Valley Honda customer as long as I live in the Naperville area.
Top Reviewed Specialists At This Dealership
Purchased vehicle - DarcyK
Salesman Bill Goggin followed up my inquiry promptly. At the Dealership he was helpful, respectful, and very patient thru out the entire time it took me to make my decision to purchase the vehicle.
I left feeling confident in my choice. My new pre-owned car is a great match for my needs.
Sales and Leasing Consultant
Marty - Louis123
Marty is excellent! He’s the only reason I went to Zimmerman’s. He is very professional and thoughtful. He is kind and remembered personal details that make a difference.
Sales& Leasing Consultant
Internet Sales Consultant
New Purchase....Helped Make My Daughters Dream Come True! - Elizabeth Torres
We had an amazing experience with both Charlie Kall and Justin Reid on the purchase of a 2018 Mercedes CLA. They both went above and beyond to not only give us the best price of any Mercedes dealer in the Chicagoland area, but they also got us the exact car of my daughter's dream in time to surprise her for her Birthday Party. A previous dealer purchase fell through the day before my daughter's party and these guys did everything they could to save the day and got us an unbelievable car at an unbeatable price. They even supplied a Big Red Bow to put on the car for her Birthday Party! Justin had my daughter visit the dealership the following week and spent the time to go over all the features of the car with her. It doesn't get any better than these two gentlemen; caring, professional, courteous, knowledgeable and HONEST! Thank you again for saving the day and making my daughter's Birthday one we will never forget!!
Sales - Honda, Mercedes-Benz, Audi, Jaguar, and Pre-Owned
Sales and Product Specialist
Awesome! - Marjan Norman
Blue Hermann answered all of my questions and was very knowledgable! He knew what I wanted and helped me to get the car that I was looking for !
Service - FREDPAOLETTI
Both my son and I own Hondas. The Honda dealership has somewhat become part of the family.
The sales people are always friendly and courteous. The showroom is relaxing. We love our Hondas.
Very helpful in finding the vehicle I was seeking. - mjkk1
The employees at the dealership worked well together to answer all my questions and not keep me waiting.
The sales employees always communicated very well with we by email and phone.
Love Honda! - Dorkshireham
I’ve been loyal to Honda for over 18 years.. love the reliability.. Scott is great to work with! Thank you Honda BMW of Champaign!
Toni was great! - Kassmarsa27
Toni helped me purchase my first vehicle! Couldn’t be more excited! He was very outgoing and worked with me on a good price for my payments.
First time buying a car in 15 years... - Lara Smith
...because my previous Honda lasted that long! Jose made it comfortable and easy - he was patient with me, Chris explained all the details and payment options to me and I never felt pressured or any of the typical "dealership" type horror stories. I felt good knowing I made an informed decision on another Honda Civic and I'll be back again in another 15!
Internet Sales Manager
How it should be. - asiwecki
It was a pleasure working with Michelle. The sales process was smooth and easy. Troy in finance made it painless too. Very happy with this dealership and it’s team.
2017 Civic - Goldengirl123
This is the second car in 2 years that we have purchased from brilliance honda and from Vince. The first time around was such a good experience we knew we had to go back. Absolutely recommend this dealership to everyone...and of course ask for Vince!
Always great service ! Love Michele she my team person , she - Mkm
I had service done , recall, brake front and back
Oil change tire rotated and Alignment sterling oil
Diff changed . Seat belt fixed
Michelle is my team person love her ! The best customer service ever , every time !
New Car Delivery Specialist
New Car Manager
Internet Sales Manager
Excellent - sbraun44
Not interested xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxx XX XX XX xxx xxx XX xxx XX xxx xxx xxxx xxx xxx xxx xxx xxx XX xxx xx XX xx XX xx xx XX ccc vvv bbb nnn mmm mm B.B. B.B. B.B. cc XX XX lol kk kJ
Senior Sales Consultant
A cheerful attitude makes all the difference! - cc clarke
I had the pleasure of working with Saul while searching for a used car. I walked into the showroom and was greeted with a friendly smile and a cheerful "Hi!". I told Saul what I was looking for and he quickly got the keys so I could take a test drive. He answered every question and made sure I was comfortable with every aspect of the sale before signing on the dotted line. He was personable and pleasant, and quick to find solutions for one or two issues that came up. The process of buying a car can be a long one; having a salesman like Saul makes the process much more enjoyable!
Senior Sales Consultant
No Hassle Sale - 2018 Honda Civic - FreddlV
We just purchased a 2018 Honda Civic, and the whole process was hassle-free and easy. Frank Cleveland was very professional and polite. He was able to inject some humor in what could sometimes be a stressful event. There were no "hard ball" tactics; we said what we were looking for, and he worked with us while always being courteous and honest. We will definitely be coming back to Community Honda and Frank.
2018 Honda CRV EXL AWD - Giggles1
Mike Siddiqui is the BEST and most honest internet salesman I have ever met. He is very attentive to the customers' needs and extremely helpful in helping me purchase my Honda CRV. I highly recommend Mike to anyone looking to purchase a Honda. He helped me get my dream car! Thank you for my experience. Such an amazing service center and friendly atmosphere.
Carolina Waluszko was the nicest and very friendly she took amazing care of us in helping explain the paperwork and help with the required documents, she made the experience very smooth and she is such a knowledgeable and competent employee, one of the best. She is attentive to the customers needs.
Pat Dazzo is by far the best Honda manager I have ever met. I highly recommend him because he cares about the clients needs and will work hard to get to know the customers. He is very friendly and takes the time to meet the customers, shake their hands, and is very friendly unlike other car dealerships. He truly is passionate about his position and puts the customer first.
Dennis Orihuela is very knowledgeable about finance and is willing to work with customers to answer all questions and takes the time to walk through the process regarding any finance questions and concerns. It was a pleasure working with the Honda staff in purchasing my car. After visiting many car dealerships, I realized that HONDA CITY IS THE BEST car dealership in Chicago and recommend anyone looking to purchase a car to visit Honda City meet with the staff and get the best car. Great deal and enjoying my new car. Very happy with the sales staff.
General Sales Manager
2018 Honda CR-V - RamonC
I recently purchased my new 2018 CrV at Continental Honda and thanks to Victor a Ponce we have a absolutely great experience. I recommend everyone to go to Continental Honda and have Victor Ponce help you.
Purchase of new Honda Pilot - Kevin V
Julio and Will were great to work with. They made the car buying progress smooth. Very helpful. I would go back to them again for another car purchase.
First Brand New Car Purchased - staceywenskunas
Thank you for the great experience of buying a car off the show room floor. I have always bought used cars and this was the first brand new car purchase. It was exciting and a moment made that I truly will always remember.
The absolute best - dawns0
Carmack was the best. I had just totaled my car the day before I went there. I had no down payment or trade in. I needed a vehicle pretty quickly. They were very accommodating. I was given several options both new and used in order to make a good choice. Gary Knight was so very nice and concerned about my well being and my salesman Austin Christians was very informative and patient. It's a great dealership. Even the financial part was far easier than I had ever experienced before. I will definitely return and recommend them to others.
Quality Service - Chavers1
I would like to give a BIG thanks to Quinn in assisting me purchase my new vehicle. He was very helpful,knowledgeable, courteous and great personto deal with. I would recommend your dealership to everyone I know because of the great service I received thank you and keep up the good work.
Very helpful - Valeriy Nikiforov
This is a forth time we are leasing a car in Honda of Ottawa. Every time our experience is great! They always give us a detailed calculations and terms. Process of leasing is smooth and quick. We will be back again.
Excellent - Truckowner
Online Internet sales person, salesman ,sales manager, finance director, all outstanding. Ended up driving for two hours but well worth the trip. Also after the sale have received phone calls from the dealership making sure that I was satisfied, and I am!
DO NOT BUY FROM THIS HONDA DEALER!!! YOU'LL REGRET IT!!! - mmarcus
I would SERIOUSLY recommend avoiding this dealership for buying a car. I purchased two "certified" used vehicles from them a month or so ago - a CRV and an Odyssey. We're having twins, so safety is important to us, and one of the reasons we wanted certified vehicles. Within two weeks of purchase, I had to replace all four tires of the CRV and I was jumping the car every morning because the battery was leaking and corroded. When I reached out to the general manager via email, I never heard back.
It was pretty obvious that neither car had actually been inspected as part of the certification process, and the dealership just straight up lied about it. How in the world am I now supposed to feel confident that either of these vehicles are safe for my family?
I've had to involve Honda's corporate office, and it's a big headache. Don't be dumb like me. There are a LOT of good Honda dealerships around. Fletcher Jones Honda is being run by folks who apparently have no issue acting unethically for a quick buck. The kind of people who give car dealerships a bad name. Be smarter than me and go to a different dealership.
Great place to buy a new car! - Happy New CR-V Owner!
We love our new Honda CR-V. Our salesman Jeff was very personable, easy to work with, and very knowledgeable and patient when answering all our questions.
7500 Mile Check up - kdonnell
The rep I worked with was really helpful and friendly in explaining the process to me and letting me know exactly what I was covered for! The wait was a bit long but nothing I didn't anticipate on the front end and they communicated that with me too.
Outstanding, going above and beyond. - Antoinette Maddox
I was impressed with the timely manner of my cars service needs and as well as the car wash!
I almost didn't recognize my car as I went to retrieve it, Great job!
Very satisfied customer!
Hats off to Service Manager Joe
Great Car Shopping Experience! - Vadim111
Excellent customer service! Very welcoming dealership.They always have a great selection of vehicles. I highly recommend Castle Honda to anyone who is looking to purchase a car! The finance manager Yuriy Fiskin was really professional and did excellent job to make this happen.
Thank you Castle Honda!
Vadim O. from Vernon Hills, Il
April 08, 2018
Good experience turned bad - Carguy528
Found a used car online and came in the same day. Dave was great working with me throughout the entire process. After some discussion, they agreed to match Carmax for my trade in which was a couple hundred more. However, after the initial conversation about the price of the car and amount they would give me for my trade in they only spoke in terms of monthly payment while I was working of the Truevalue price expectation. They then added a $795 delivery fee that they did not tell me about. While it was in the paperwork (however I had to request the paperwork from them after the fact and search through to find it), it was not verbally discussed with me at any point. Additionally, when I called McGrath City Honda and another McGrath City dealer the next day to ask about any additional fees, they told me no additional fees apply to the listed price. When I inquired about the fee, the response I receive was that the the fee was "disclosed not once, or twice but 5 different times on 5 different forms". Which it may have been, but my issue was that it was not explained to me and that they were intentionally deceptive by wrapping it into the monthly payment without telling me that the total price was different than just the price of the car, plus taxes, and title.
This is the type of sleazy sales practice that I would expect from an independent used car salesman not a reputable Honda dealer.
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