Mike Busch was a pleasure to work with. - bgalvin
Mike Busch was a pleasure to work with. I live 2 hrs away and had just finished a cancer treatment at OSU James on Monday (10/12) and stopped to get something to eat on Sawmill Rd when my vehicle became disabled. It was a nightmare. But after being towed to Germain and then getting a ride home after 5 hrs, Mike was in constant contact with me from the very next day through the completion of the repair. He went above and beyond (in my opinion) in contacting Ford several times to get it approved for "another" recall - which he was successful so the initial repair costs me nothing!!!!! The service dept also checked over my vehicle and made recommendations, which I was going to do anyway, so I just had Germain do them. Very, very, very satisfied with the service and Mike. On one of my worst days, Mike and the team made it bearable. He is to be commended :)
Brenda Galvin
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