How a dealer should treat his customers - jjdamico100
From the moment my wife and I walk thru the doors we felt like royalty. We were greeted by the owner Rich Klaben and Dave Motts. They make buying a car simple, easy and painless. I have been buying my cars from Klaben for over 35 years and even after we moved to Virginia I still drive to Kent, Ohio to give them my business.
As far as I am concerned all FORD dealerships could learn from Klaben.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Timely response to my high pressure problem - Michael Bullock
Our old car broke down and I was driving a $60 per day rental car. Rashad came up with several alternatives for us. Financing was arranged and we were out the door on the last day I was committed to the rental car. We had a great time visiting with Rashad. Come see him!
no high pressure sales totally comfortable! - ShirleysEscape
Excellent service , information and courtesy. we had gone to multiple dealers and came back to Klaben because Richard Cupp was genuine and gave us the best deal.
Ricart crew is so fantastic! - Kasey.c2010
Kyle started me off and made me feel so comfortable. I felt right at home. Jay took over for him and made my experience exceptional. It was so great to work with him. Melissa helped us wrap it all in a bow to make a fantastic experience. A special thanks to Melissa and especially Jay for their help getting me in my new escape. You guys rock!
Excellent A+ - Jo1040
Curt Putman was an excellent Salesman and went beyond whaT i WAS EXPECXTING. I wasn't
expecting to take my new car home that very afternoon. Curt helped me take my stuff out of
the old car and put i t in the new one. Every one I met was very nice.
2013 Ford fusion - 1ggggggg
Gary has warm and inviting. Answered every question I had on my Ford Fusion Titanium. Thank you Gary. You have earned a loyal following with me and will surely purchase my next Ford with you
New Car Sales and Leasing Consultant
Used Cars Sales Consultant
Had an excellent car buying experience - Dale R Young II
This was the best car buying experience i have ever had!! Everyone involved from the just hired sales person (Andy E.), the person training Andy and main sales person Nick Sipe and Finance person Mike was incredibly easy to talk to and deal with. Each person had their own unique way of dealing with any problem that arose. The service each member of the team was A+.. This was my first time into a Ford Dealership and my first purchase of a Ford product. I would highly recommend this dealership and group of employees to anyone looking for a car today.
Excellent - Football17
My car repair was handled very professionally and efficiently. Excellent workmanship. Joe kept me updated on the progress of my car repair. Went very smoothly.
Great - Holly0203
It was great they worked on my app for awhile didnt have me come down till I could get in a new car they were very nice and fast while I was there. I would recommend this dealership to everyone.
Great - Ray
All the salesman where very helpful and friendly. They will go above and beyond for the customer, will definitely be purchasing from them in the future.
Job Well Done - Eric S.
From the moment I entered Sarchione I was greeted by Emily who showed me where I could find Mr. Yoder was very nice. Mr Yoder helped me with all my questions, worked with me with my requests and formulated a deal for me. Chris from finance a fellow Vet was fast processing my paperwork for my new truck. I will recommend Sarchione Ford to anyone who's looking for a new or used truck.
Great job by the staff at Sarchione!!!
Eric Sherels Sr.
Great experience, great people - Erica Karli Johnson
From the moment we called Ganley to when we purchased our vehicle everyone was extremly professional and caring. Franco made sure the vehicle was warmed up when we got there to test drive it, and when we decided to purchase they made sure we were able to get our payments where we wanted it to be. They gave my kids coloring books to entertain them. When we came back to pick the vehicle up they made sure it was clean and washed. I would recommend them to anyone I see. Best experience I've ever had at a dealership!
Sales & Leasing
Great car buying experience - Chris
After waiting a long time to purchase a much needed new vehicle,we were able to find a perfect car for us ,at a good price, and with good advice and excellent service we had it accomplished in a matter of a few hours,and on the road!Highly recommended!
Can’t remember everyone’s name,but everyone involved rendered us excellent service.
Complicated Deal Made Easy! - Ijmillard319
We have used Northgate ford multiple times in the past and have always had a great experience, and this time was no different! We had a complicated transaction involving multiple vehicles being purchased with several add-ons, and it was still a quick and pain free experience. They care about their customers and it shows in their work ethic!
Rating for Johnathon Barbee - IRR0439
Johnathon was very friendly, courteous and worked with me to get an acceptable deal. He patiently explained the new (to me) technology in the vehicle. I will recommend him in the future.
Great service! - goobers22
Service was great! I definitely recommend Kevin Fleck he was a great salesman and went above and beyond to help me purchase my first car! Great guy!
Sales & Lease Consultant
The salesmen is very nice - Lola4069
We have bought the last three car from buckeye Todd and Carle very nice poeple they do good cleaning cars Dan is a good one to close the loan didn't taken to long there
General Sales Manager
A completely satisfied customer! - Randy Schanz
Bought a 2017 Ford Escape Labor Day weekend and had a great buying experience, from our sales rep to the financing office. We had a problem with the vehicle several days later but the service department spoke with Ford tech and found out there was a problem with the main fuse box. Again, they made sure the vehicle was 100% right before they called me to pick it up.
Would definitely buy from them again!
Great experience - Stacy72
Very friendly staff with no high pressure sales. Made the buying experience easy. Would definitely use Donnell in the future and recommend then to anyone.
Special Fianance Sales Consultant
Excellent customer service! - Dmrcrna1
Best car buying experience by far with Amy Carter! Shopped at Mark Porter Ford to exclusively deal with Amy. Will return again in the future!
Finance Manager/Product Specialist
Service dept - Jeff keller
Well I bought a truck at home in Fl and was in Ohio working I had some issues with the truck I took to Cambridge classic ford and immediately felt I made the right choice welcomes me with down home Serv is and respect like I was family Kathy worked her butt off dealing with the warranty company to get it covered and the issue fixed I will be driving back up to cambrindge to buy my next ford and anytime I’m in Ohio I will make the drive for them to do my service work and to say hi very very happy
Awesome Service from Kemmarie - One Satisfied Customer!
Kemmarie was excellent. She was friendly and knew the details of the vehicles I looked at while we were looking at them (as opposed to having to go look it up), She listened to me and showed me vehicles I did not originally come to look at, which were appropriate for what I was looking for. This is a Ford dealer and I ended up buying Audi, but if I needed a vehicle they sell at Ganley ford, I'd ask for Kemmarie!!
Amazing - ClarenxeSmith93
My experience was mind blowing. From being declined from a previous carlot prior to this miricle It’s a blessing thanks Aaron you the man
Excellent Experience.. - mark
Christi in finance really went the distance for me! She called me to let know she was able to get me a better interest rate than previously agreed to. She had everything ready to sign, totally painless.
Pre-Owned Product Specialist
Pre-owned Sales and New Car Specialist
New Vehicle Leader
New truck purchase - kelly raymond
Worked with Joe Baker Jr on our purchase of a 2017 F150. Was very pleased with our experience with the dealership and with Joe. I would recommend both to all. Will visit both for our next purchase. Irvin in finance was very detailed in describing additional service packages available.
Brand new f150 - Donovan
I just bought my first brand new vehicle and I love it and the service was great my salesman worked really hard to get a good price on my trade in and the right price on my new truck
Quick and Easy! - Cwhited@atctrain.com
We researched vehicles online for some time. The Expedition we found at Krieger was the best price with the best features. We met Dennis, our salesman, late on Friday right before close for a test drive. We liked the vehicle, but did our due diligence and test drive another vehicle. Dennis was polite and understanding and didn't pressure us that night to buy. We ended up coming back the next day after we drove another vehicle to buy the Expedition. Dennis worked with us on our trade in and gave us a fair offer, and his team got us the financing terms we wanted. The entire process was low pressure, fast and painless. The even had us home before the Buckeye kickoff!
New Vehicle Sales Consultant
Pre-Owned Vehicle Sales Consultant
New & Fleet Vehicle Sales Consultant
Call on Bruce - Shante401
I brought my daughter in to purchase her first car. Our salesman, Bruce, was very knowledable and worked with us on a price. He was patient and kind treated us like family.
fair trade - gtnwoh
dealership offered me what I thought was a fair price for my trade-in vehicle and had a good price for the vehicle I was buying. sales and financial personnel were very courteous and professional.
Financial Services Manager
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