Talk about a top notch experience! - Kim Strout
Talk about a top notch experience! Marseb was the ultimate professional. From the very first moment of contact, he was helpful, knowledgeable, and kind. I felt like I could genuinely trust, something that is so critical when making a large financial purchase. He was very authentic and honest, if he didn’t know the answer to something, he said so. He didn’t just give me any ole answer, he made sure it was the right answer. That’s that’s what builds trust with customers. I felt like I was his only customer. He followed up, kept me informed throughout the process, and did everything he could to ensure I didn’t just have a good experience, but that I had a SUPERB experience. And not only with him as my sales rep, but with Kelly Jeep overall. And I did. This was my 3rd Jeep and my 5th car purchased across Kelly Jeep and Nissan in Lynnfield and was by far my best experience yet (though the others were still exceptional). It’s experiences like this that turn a customer into a loyal advocate. Thank you, Marseb! And well done, Kelly Jeep!
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