I chose Great Lakes Honda City because they had the - daniellewilcox02
I chose Great Lakes Honda City because they had the largest selection of Honda CR-Vs available when I was searching online. Inventory got me in the door, but the people are the reason I bought my vehicle there and will continue to return.
From the start, Cierra, the Product Knowledge Expert who assisted me, set the tone for the entire experience. She was patient, attentive, and genuinely focused on helping me find the right vehicle. She never rushed me or tried to push me in a direction I wasn’t comfortable with. Instead, she encouraged me to take my time and test drive as many CR-Vs as I needed until I felt confident in my decision. That level of patience is rare. Throughout the purchasing process, she maintained consistent communication and made sure I was informed every step of the way. Even after the sale, she followed up with me twice to make sure everything was going well. That kind of follow-through shows real commitment to the customer, not just the sale.
Mike, one of the Sales Managers, played a major role in making the experience enjoyable and stress-free. He brought humor into the process and kept me smiling, which made a typically stressful situation much easier to navigate. More importantly, he understood my financial limits and respected them. He worked within my budget and structured a deal that made sense for me without unnecessary pressure. He ensured I received fair value for my trade-in and helped secure financing with a monthly payment I could realistically afford. There was no confusion, no games—just clear communication and a deal that worked.
Chris, the General Manager, elevated the experience even further. When an issue came up that was not caused by the dealership, he stepped in personally. Instead of passing the problem off or avoiding it, he took full ownership of the situation. He came out, spoke with me directly, and made it clear that he would make things right. Then he followed through. He found me a better vehicle than the one I was originally going to purchase and honored the deal we had already agreed upon. That level of integrity is uncommon. On top of that, he personally reached out afterward by both text and phone to make sure everything was resolved and that I was satisfied. That kind of leadership reflects directly on the quality of the dealership as a whole.
The entire experience was straightforward, respectful, and customer-focused. Every person I worked with demonstrated professionalism and accountability. There was no pressure, no confusion, and no sense that I was being rushed into a decision. Instead, I felt supported and informed throughout the entire process.
I will be returning to Great Lakes Honda City in the future, specifically when I am ready to purchase a Honda Passport. Based on this experience, I have full confidence that I will receive the same level of service again. I will also be recommending this dealership to others. The combination of strong inventory and exceptional staff makes it an easy choice for anyone looking to purchase a vehicle.
This was not just a transaction. It was a well-managed, customer-first experience driven by people who clearly care about doing things the right way.
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