905 Virginia Used Car Dealers

We called Carl after my wife had an accident with our - RETIRED GUY

We called Carl after my wife had an accident with our current 2022 Honda Odessey, which was later totaled. Carl and I set up a date to talk and as usual he was extremely helpful and ready to do what was necessary to keep my wife Marie happy. We looked a few different models and she said she want to try the CRV Hybrid which we did. We went on a ride around military circle, or what it left, to give my wife the feel of the car with no traffic. It worked great, she drove us back to the Checkered Flag dealership. Carl went over all he information on the car and cost. We bought the car, and now my wife has her new ride, the first time she has had anything other than an Odessey. And as before, A Happy Wife is a Happy Life. Thank you again Carl for your help and understanding. PS, Carl took my Ridgeline and had it washed and vacuumed, while we were checking the CRV's operations and features. We wish you and all a Very Merry Christmas and a Happy, Healthy, and Safe New Year.

Stephen was awesome and service team rocked out top of - JERRYCAMPBELL85

Stephen was awesome and service team rocked out top of the line work fast as promised

I leased a new Honda CR-V vehicle at CMA valley honda in - thereitisthere

I leased a new Honda CR-V vehicle at CMA valley honda in early 2023, upon reviewing the vehicle there were scratches all over the dashboard screen where the speedometer and such are, within 2 weeks of having this awful defective poorly built honda cr-v new vehicle, the brakes started squeaking intermittently, I noticed the hatchback was built at an angle, so it doesn't shut correctly at times, there's a hole in the floor board on the driver side, as i keep noticing and witnessing computer glitches and problems, such at the vehicle telling me to brake when no one is around, at one point the vehicle pulled me onto on coming traffic, there are lots of technical and manufacturing problems with this awful defective vehicle, for the last 9 months I've reached out to American honda motors and CMA valley hondas owner Liza Myers Borches and the GM Ben St. Ours, to return this distinguishing awfully made vehicle, and they continue to lie to me, ignore me, ghost me, and not accommodate me whatsoever in returning this vehicle and getting one that doesn't have problems as a brand new vehicle, I continue to reach out to American honda Motors, and they won't help other than documenting this, so this compliant is not only for CMA vally honda, but also with American honda motors, Everyone at CMV valley honda dealership have been completely unprofessional and lied to me day one, no one will return my messages and accommodate me at all, especially being a honda customer for over a decade, these companies require further investigation of there operations and conduct, the GM Ben continues to lie to me, be completely unprofessional and continues to ignore and ghost me, I'm not asking for much just to replace this awful vehicle with another one that is not problematic with no additional monies from me, I'm requesting that both companies be reported for such awful conduct and have a full investigation, ultimately CMA Valley Honda needs to terminate their GM Ben St. Ours and the owner needs to be sued and this dealership be shut down immediately.

Colonial Hyundai and Hyundai in general is one of the... - JAM

Colonial Hyundai and Hyundai in general is one of the worst car companies I’ve ever dealt with. My Hyundai Tucson has been in the service department since March of 2021 to get the engine replaced on it and it STILL hasn’t been fixed! They gave me a downgrade of a rental car to drive and I was made to believe by the service worker (Kimberly) who is over my car that I would have my Tucson fixed in a couple weeks. Since then all I have gotten is nothing but LIES from her and the service department! They recently told me that it could take between the middle of July towards the beginning of August until my car is completed, which is utterly ridiculous! I’ve had 3 case mangers since then trying to work on my behalf and they’ve checked for updates and some how can’t really do anything to get my Tucson fixed any sooner. What’s even more disappointing is that Hyundai will not take full responsibility for their wrong doing! I called to speak to the General Manager (Talal) of sales to discuss other options. I was suppose to meet with him last Saturday but had another obligation to come up and could not make it. I called to let him know and did not receive a call back. So I called again today so I could see when I could meet with him next but he wasn’t there. I left my contact information for him to call me back but I’ve noticed over time they will not call you back so you have to keep calling. As a customer, I’ve been treated like crap and as if my concerns don’t matter! They really could care less! Hyundai is an absolutely awful company!!!

I was shopping via the internet over a period of around - gsmithfl

I was shopping via the internet over a period of around 10 days and at the end of negotiations the sales person I was working with said they were all in and seemed as he didn’t care if he was able to complete a deal or see a customer go to another dealer. I contacted the sales manager Mr. Thompson and told him the story and was able to negotiate a deal on my new vehicle. I highly recommend working with Mr. Thompson for a great deal. I actually ended up driving over 500 miles to get the vehicle I wanted at a great deal.

This dealership is great it has nice vehicles to choose - wriddick24

This dealership is great it has nice vehicles to choose from my consultant Montario Corprew was amazing with helping me decide on what vehicles to choose from that was best and affordable for me my payments that I will be making so if stop by here be sure to meet with him he will steer you in the right direction

Excelente servicio. - carmenlopez9503

Excelente servicio. Jaime Alvarado muchas gracias por el excelente servicio y Alejandro chico de finanzas. Recomiendo este concesionario para la compra de tu auto. Excelente servicio, muy amables. Los mejores. Servicio al cliente 10/10☆☆☆☆☆🙂🙂🙂🙂 Excelente trabajo

Everyone was cordial and professional. - harperpe

Everyone was cordial and professional. The environment was clean. The car was serviced promptly and professional.

Not pleased. - buttercupmeadow2920

Not pleased. Purchased a used vehicle and was rushed due to end of month quota. Was told to come the next day and all would be ready. Nothing was ready. Vehicle was not serviced and not cleaned. Due to not wanting to make another trip of 4 hours away, was offered a "deal" on maintenance problem. When working with my local mechanic was told the part needed is not available for a year and may not be available at all! I am positive they new this at the time of sale. Not to mention, they did not know how to complete the finance paperwork with my preapproved lender and had to wait for 30 days with numerous calls to receive my permanent license plates. The only positive is that the people are nice.

I have to give our Sales Consultant, Jon Townsend - tanise.nester81

I have to give our Sales Consultant, Jon Townsend ⭐️⭐️⭐️⭐️⭐️. My client isn’t the easiest customer, but Jon was beyond helpful and patient as we went through the process. He pulled in the right managers and kept us informed each step of the way. My client wanted a specific car, with very features and after an exhaustive search they found the car he wanted all the way in TN! It’s being shipped here and then Jon will drive it up to my clients house, teach him how to use all of the features and pickup the loaner car my client is driving now. Jon Townsend may be a “car salesman”, but his honesty, integrity and sincerity makes you feel that you’re working with a friend. He truly believes in the cars he’s selling. No pressure, no “ salesman jargon” Just a sincere person who only wants to sell the RIGHT car for you! He and his “behind the scenes management team” delivered a car buying experience unlike anything I’ve ever seen!!! I’ll be recommending him to anyone I know thinking of purchasing a new car!!

Elie was incredible. - Justinwireglam

Elie was incredible. So helpful every step of the way. Easterns is always my go to for car buying and the car buying experience is always low stress with great customer service.

It always be very clean and customer service is very - darrenp57

It always be very clean and customer service is very pleasant and service is great.

Mcgeorge Mercedes has been my service provider for the - frederic108

Mcgeorge Mercedes has been my service provider for the past 19 years and two Mercedes. The service is always great!

I brought my car in for what should have been a simple - Disappointed

I brought my car in for what should have been a simple repair and made an appointment on their website. They kept my car all day, never updated me on the status -- I had to call three times during the day and each time they told me the tech had still not found the problem. The actual reason? They never looked at my car. I was told the first service guy went home sick and a second one was responsible. When I called the second time they told me he had to call the sick guy and he would call me back in 10 minutes. This was after they'd had my car for 8 hours. I waited 20 minutes and called again and was told the person who was supposed to call me had gone home. I got to the dealership 15 minutes before closing to just retrieve my car and they first couldn't find the keys then couldn't find the car! Took about a half hour before my car was retrieved. I then took my car to Koons Toyota in Tysons. Their hourly rate was significantly lower, they fixed my car in two hours and it's worked fine since.

Responsive to email, chose not to buy at this time- - GK

Responsive to email, chose not to buy at this time- looking for a closer dealership for Maryland inspection

Ask for Kimberly. - L

Ask for Kimberly. She has her act together over there. The finance dept, however, didn’t seem to know much about how to handle the fact I live in NYC. Also, be weary of any add-ons they may try to get you to buy into if you’re leasing. They presented me with two packages and made it seem like I had to choose one of those packages because it was those or nothing. Just know the monthly price they quote you is the monthly price you should get. You don’t NEED a package. That could just be me being naive tho. Kimberly was amazing though. She’ll definitely help you out and do right by you without any pressure at all. She just calmly answers questions you may have without being pushy.

I just got my second Subaru (2024 Outback Limited) from - PaPa1

I just got my second Subaru (2024 Outback Limited) from CMA Valley Subaru and can honestly say it was the easiest purchase and transition I have ever experienced with ANY dealer. During the entire process Gary Eavey, the sales associate I was dealing with, displayed professionalism, knowledge of product, and above all patience as I explored the different scenarios surrounding the deal; i.e. lease, buy, trade. This dealership is a little over 100 miles from where I live and I have a Subaru dealer much closer, however it is because of the people at CMA Valley Subaru, especially Gary Eavey, that I will return for my next Subaru.

Customer service at Richmond Ford West is unbeatable! - colleen

Customer service at Richmond Ford West is unbeatable!! I would buy from them again and recommend to anyone in the market to buy a vehicle. Service department is responsive and courteous (even when you are frustrated!) we had to return a purchased vehicle - due to no fault of Richmond Ford West-but with the way we were treated and accommodated, we bought another one from them! Love Love Love everyone at Richmond Ford West!! Thank you from the bottom of my heart!

Andrew took care of my service very good. - adaskydancer

Andrew took care of my service very good. Even though he is new. Very professional. He will be a asset to your company

Rob Rocheford was outstanding throughout the entire - melody

Rob Rocheford was outstanding throughout the entire process. He talked me through my options, showed me what else i could look at in my same price range, kept things transparent, and helped me figure out how to get the car I actually wanted instead of what I initially came to see. Didn't pressure me, plainly offered the options and even managed to get more of a trade-in offer for buying new instead of used but let me walk out that day because I prefer to sleep on a decision like this. Thanks to Rob's courteous treatment of me, I made it a point to come back here to purchase my car instead of the closer location to my home. On top of all that, the financing experience was smooth and fast! Thank you!

Every time I come in my Truck is always done before I - danstarrett

Every time I come in my Truck is always done before I expected and costing less. Kristian kept me informed every step of the way. I'll be back for sure...

They provided good service, very timely and professional. - verlecia

They provided good service, very timely and professional. They did not wash my car & accidentally kept my key so I had to turn around & drive back in heavy traffic. Other than those things, I would’ve given them a five star rating.

I have found this to be an excellent dealership. - jkt6369

I have found this to be an excellent dealership. This is my third car purchased from them. They have always been friendly, honest, and easy with which to work. I will probably buy my next car there.

In January a strut was ordered for our 2021 Rogue, - Sonarman

In January a strut was ordered for our 2021 Rogue, because it is faulty and noisy. I understand that it is, supposedly, a supply deficiency however, I have not received ONE call from the dealership with an update. The three updates I have received were only due to my having called them. Having been in the parts business, as well as supply chain and customer service this is completely unacceptable and exemplifies the worst in customer service. They don’t seem to care beyond the purchase of the vehicle and I have nothing good to say about the Service or Parts departments.

Alexandria BMW provided excellent service today and - Cttstevens

Alexandria BMW provided excellent service today and every time I’ve used them over the past eleven years. The requested service was completed as well as a multi point inspection which is complementary. Bella, my helpful service rep, gave me an estimate of cost and time to complete the requested maintenance items.

Initially hesitant about high cost out of state purchase. - david

Initially hesitant about high cost out of state purchase. Naser put me at ease, allowed full inspection and test drive of vehicle before closing on. I’m a picky person and Naser and TEAM were nothing but professionals. I appreciated that even on Saturday they wore suits and ties. I’m old school and when someone dresses up it’s for respect of themselves and me. No way I’m spending $100,000 on a guy with a tee-shirt. The entire process was well done and I definitely see why they receive constant repeat business. Already planning on my next car. Only wish they weren’t 4 1/2 hours away, but worth the trip. Thanks again.

Asli goes above and beyond for her customers. - kaija

Asli goes above and beyond for her customers. She is an empathetic and determined problem solver. She is adaptable to all kinds of needs. And she works fast, too! Within days, I had the best match for me. I was new to buying a car and she put me right at ease. If you are looking for a new or used car through Casey or in the Hampton Roads area, ask for Asli!

We are from New York driving an RV towing a Jeep - Mulveys

We are from New York driving an RV towing a Jeep Cherokee. Our travels took us to Richmond, VA. The day after arrival our Jeep developed problems that couldn’t be totally fixed with a battery jump. A gentlemen at our campground recommended the Whitten Brothers Jeep/Chrysler Dealership. Excellent advice as it turned out! We called immediately and the live voice of Ash answered the phone. She recommended coming right in and someone would look at it. We couldn’t be happier with the service and attention we received from Tracy and Brent in the Maintenance Department. As busy as they were they were able to work us in with the possibility of having to leave it for a couple of days. That’s when Margaret stepped in from the Sales Department to help us in case we needed a rental car. As it turned out Brent discovered the problem and it was fixed and we were able to be on our way! We sincerely appreciate the efficiency, friendliness and support we received from all the personnel we encountered at Whitten Brothers. How fortunate your area is to have such an amazing business in the Richmond area. Many many thanks to Whitten Brothers…..YOU ROCK!!!

We came in towards the end of the day and they quickly... - Steven

We came in towards the end of the day and they quickly got to work on our needs. They found us the perfect car with a great monthly loan. They even stayed after business hours on a Friday to finalize our paperwork and make sure we drove away in our new vehicle that evening.