I had the opportunity to work with Nick Skogman in the - octagon.82octopus
I had the opportunity to work with Nick Skogman in the Service Department during an extremely stressful situation, knowing I could potentially be facing some major mechanical issues with my Highlander.
I purchased this Highlander from a non-Toyota dealership—which, in hindsight, was my first mistake—and I also didn’t realize the implications of purchasing a Canadian vehicle. The Highlander seemed to run perfectly for about eight months, but then I found myself facing a MAJOR mechanical nightmare.
That’s when Nick stepped in.
From the beginning, Nick listened. He truly heard my concerns, took the time to understand the full situation and all the complications involved, and then took action. He did everything within his ability—even working the system—to keep my costs down, explore every possible solution, find every available discount, and communicate with me throughout the entire process.
Nick also shared some of his own experiences and offered professional advice based on his many years of working in dealerships. He made it clear that he would do his part to make sure I was satisfied, well cared for, and saved as much money as possible.
And in the end, he did exactly that.
He saved me a significant amount of money. He listened to my concerns and acted on them. He never rushed me, gave me the runaround, or made me feel like a burden. Most importantly, he made me glad that I was at Carlson Toyota.
I genuinely felt that I was being given honest information and that everyone was doing everything Toyota had available to help me through a very difficult situation.
We have always purchased Toyota vehicles because of our great experiences with their reliability. This particular experience really threw me for a loop—but talking with Nick changed everything. He listened, he acted, and the service team delivered.
My next vehicle purchase will definitely be from a Toyota dealership. I now understand the value of knowing where the vehicle came from, who services it, and having a dealership that stands behind its work and its customers.
Thank you, Nick, for listening, caring, and going above and beyond. I truly appreciate everything you did!
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