"I took my car at 8:00 to see what was wrong with my car. I was early to my appointment. Around 12 I called them to get a update for my car. I was told that Tiana was going to give me a call when she was able to. I never received that call. I called 2 hours later. I was told that my car isn’t been touch and that they may have to keep it over night. Why are you having people set up appointment if you’re not going to honor it. I expect that a Chain Dealership would have better customer service. I wouldn’t be mad if they would of had the courtesy to call me and tell me what going on. I was respectful to both manager that I talked to. Did you think that they would even try to smooth things over. Nope that didn’t even happened. This is not the first time that my car was sent there for maintenance and it didn’t happen. If you don’t have respect for the military then you don’t have much respect for anyone else. I think that they feel a type entitlement because they’re the only ford dealership in town. So now I have two issues that wasn’t addressed because they don’t care about the people. They only care about themselves. So heave my warning don’t bring your car here. The manager are terrible. The service department is terrible."
"Henry was great to work with on my recent service visit. In addition to completing the original order, there was also an issue that was found and resolved within the warranty coverage. Thanks to all. "