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"Service was great service was done for 45000 mile scheduled maintenance service was done in the time stated and professionally thank you very much see you next scheduled maintenance "
"Took Explorer in on Monday for service at 10 on Tuesday. Recall, brakes grinding, airbag light on and regular maintenance not done last time. Started leaving messages on Tuesday late. No word until Thursday. Confusion over brake problem. Called Friday and talked to someone who was going to check since Billy was already gone. Had left him another message. On Saturday late morning got in car and literally drove there to get status on vehicle. Ended up meeting with Dee and from that point on things got moving. Picked up car on Monday. But after recall done nothing was done on Wednesday at all. Totally unacceptable. "