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Amazing, positive, helpful - arseneaumaggie
I love the car I got I recommend asking for ray Marko he is so helpful and really makes sure your getting what u want I got a Chrysler 300 it's beautiful I love it runs great and is exactly what I was looking for
Top Reviewed Specialists At This Dealership
Internet Sales Manger
Great, quick and professional service! I really enjoy... - Adam_mav
Great, quick and professional service! I really enjoy coming to this dealership for service thanks to excellent stuff and professional service, plus waiting room is located in their showroom, so I can always check out their new cars.
Chrysler Jeep Dodge Sales
Bill Jeep - mcgov281
Nick Pattenaude was my sales person and he was great. I would recommend him to my family and friends . It was very good working with Nick.
Justin was a great help. Even though this wasn't my first... - f.sobola
Justin was a great help. Even though this wasn't my first time at Napletons/ buying a car, he made the experience much easier and relatively fast.
Took care of us. Very quick with loan papers. - sandyporter1025
We contacted Holly about what we were looking for. She had papers on three vehicles when we arrived. She then pulled the one around that we felt met what we were looking for. She went over all of the specials and pricing. It was a very pleasant experience. She is very professional and a pleasure to talk to.
New Ride! - Yodajo16
We went Black Friday shopping and came out winners. We had an amazing experience with Mark Keyes. We appreciated how he gave us options based on what we needed and wanted, and he made the whole process so easy. In fact, everyone at Shields made us feel welcome. Thank you for a great day and new car for our family!
They made it happen for me..... - pdanceriii7
I was working with Armi,Alyssa and Mario... they were GREAT!!!!,,, Easy to talk to will reach out to you if need them to.. Armi will returned your calls and help you. Alyssa will do ever thing within her power to make the deal happen. I was soooo upside down in my car. and I thought all hope was lost.. but I drove out of there with my New Jeep..... a new start.. I am so grateful for all that they have done to make this happened. Please come and see what they can do for you. even if you feel like it wont happen for you.. Please know... they will do everything they can,, even after is seems like they have hit a wall they will try to take it a step further. they are very nice people and they are there to help... Give them a shot..
Professional Sales Associate/Delivery manager
Sales & Leasing Consultant
Oil Change & Tire Rotation - dave.borglin
They keep you updated and don't try to talk you into unnecessary filters ect
Also , Quick and easy . Also , everyone is so polite and professional.
General Sales Manager
Experience - vince
Best experience I have ever had buying a car. From the first phone call to the signing of my certified car I purchased. I hear this a lot but true here , treated just like family and Svet was the best. Very professional with great knowledge and a great sense a humor .
Tom Phelan was outstanding and did a great job helping me out .David Mohler made was great making the finance process very easy and painless .
Phelan family and team was the best and a place where I will when I need another car !!!! 👍😀
VIP Sales Consultant
Great experience working with Mike Murray - kayci
Mike Murray was very patient with me and worked with me to get me into my dream Wrangler! He is very knowledgeable and friendly, and I would feel comfortable reaching out to him for any issues that might come up while I learn about my new Jeep. If anyone is interested in getting a Wrangler, I would highly recommend talking with Mike!
Leasing & Sales Professional
A+ Dealership - Dozerrick
I had called Mike Carter about this vehicle, and he had it out front when I arrived. Great looking truck, and Mike was very professional. I usually hate buying a vehicle, but this time it was very pleasant. Everything was done in a timely matter. I would definitely call Mike again if I’m in the need for another truck. But unfortunately Mike, it’s gonna be a few years before I buy another one. But seriously people get ahold of Mike, he will treat you right!!
Outstanding service all around. Quick, easy, and painless... - TomP
Outstanding service all around. Quick, easy, and painless process. Excellent selection, no gimmicks, no games. Very professional and friendly environment. Very very happy with my purchase.
Dan the Car Man is Awesome - samriz1013
Dan was incredibly helpful. He made finding my first car a total breeze! He was knowledgeable and listened to what I needed in a car.
I’m was beyond impressed with the service I received. My... - Tessa.fortune1
I’m was beyond impressed with the service I received. My car looked beautiful and the staff was super friendly :) I will definitely be a returning costumer.
Honest pricing. - kd0001
Unlike another dealership that we visited, the price we saw was the price we paid. It was relatively quick and we hope this is the beginning of a great business relationship.
Sales and Leasing Professional
I couldn't find anything I liked - Polo
When I first started looking 9 months ago I tought I knew what I wanted. Now here I am ready to buy and what I wanted I could no longer get in a 2019 model. I met a good sales man and the found it for me.
10 starts for you!
Great Service - Rachel
Good offer for car I purchased and Dan did a fantastic informing me about the car. I'm incredibly happy with what I purchased. I would definitely recommend this dealership and Dan as well.
New Car Sales
Awesome small town personal service. They deal with you... - Kstine98
Awesome small town personal service. They deal with you one on one, and they do what they promise to do. Very low stress, very honest, and very fair. I highly recommend this dealership.
Couldn't have asked for a better experience! - David
Bobby made my first car buying experience smooth and easy. He went above and beyond in providing excellent customer service to make sure all my questions were answered and my needs were met. I couldn't have asked for a better experience, thank you Bobby!
Rene was excellent to work with! He made buying the new... - arlyndapanvino
Rene was excellent to work with! He made buying the new Jeep Cherokee very easy process. The only downfall about this experience was advertisement for employee pricing wasn’t accurate.
Great service, on time as promised, washed vehicle and... - Happy Jeepster
Great service, on time as promised, washed vehicle and Ryan Kelly in service is a wonderful representative for Crystal Lake Chrysler and Jeep. I will drive the extra 15 miles to use them, when other dealers are closer.
Internet Sales Manager
Dan Ditusa greeted me outside of the store. He was very... - Ethan
Dan Ditusa greeted me outside of the store. He was very helpful and did not waste time in helping me find the vehicle that I was looking for. I would recommend Dan and would go back to him for future purchases. Dan provided 10/10 service.
Sales & Leasing
FRIENDLY AND GREAT STAFF HELP AND UNDERSTANDING. - THE BLUE DODGE1*
Hello,, my name is Howard Buchanan and just wanted to say thanks to Michael Hauslein and Dennis for helping me find the right vehicle for my budget. they were very thorough and great to me..
It took no time for my service and Nikko was great. - robert9838
I had great service and had good people to help me with my car. I will be coming back for service on my jeep all the time.
Truck Purchase - stout
Pat Lafferty and the staff at Essig Motors were tremendously helpful and supportive with our recent truck purchase. We felt no pressure through the entire buying process.
Great service by the salesman. Answered all our... - samchar
Great service by the salesman. Answered all our questions on our trade in and financing. Had our new car ready to go the same day.
You should deal here! - Lou
Best dealer for miles around. The friendly, courteous service in all departments make you feel appreciated. We have traded here for about 25-30 years and keep coming back. Their team work in customer care is out standing. It’s a 5 ⭐️ team. Rich and Mackenzie in service department, girls in the office, sales staff and of course the ownership! You really should give these folks a try. You will not be disappointed.
MISS HOSICKS - MISS OUT!
A Great Sales Group - johnheatherly1187
It was very good. The sales Rep was Excelent. Ilove the vehecle. I would say it waqs great. The purchase process was flawless.. The car drives great.
Great buying experience! - Eagleboy
Mili was awesome in putting together a deal before I ever went into the dealership. That was important to me because I knew what I wanted and my time is valuable. The closing with Vito was pleasant and quick.
Excellent dealership - Gardens
Excellent experience buying a used E 350. We drove 320 miles to purchase. Would recommend Graye to our friends and family. They answered all my questions promptly.
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