861 Massachusetts Used Car Dealers

I had the best first time car buying experience with Marc - Oproia82

I had the best first time car buying experience with Marc Shultz. He made everything so easy and straightforward. I got my car in a fast and timely manner I recommend him 100 percent he took care of everything so well.

Excellent personalized service in the service department. - Odyssey Owner

Excellent personalized service in the service department. I had an odd issue and the rep Sean DeSilva helped and had me back on the road covered by my warranty within a day!

Professional, courteous and fair. - manjit_bakshi

Professional, courteous and fair. Hadi made the experience easy and pleasant. Will refer him to others

I came back to give my review for the person that brought - ZULMAGARCIA0412

I came back to give my review for the person that brought me my new car and his name is Jeff, he is amazing, helpful and friendly. Such a nice person that helped me when I was at the DMV.

Clean, neat and organized facility. - Chris

Clean, neat and organized facility. Excellent communication regarding the 20,000 mile service and a few incidentals. My truck was completed well before promised and all work performed was backed up with paperwork. No need to go anywhere else for Toyota service.

Beautiful building and very clean John was an amazing - landersann11

Beautiful building and very clean John was an amazing salesman never felt rushed or overwhelmed as I haven’t bought a new car in 10 years he made it so easy for me thank you again John Sincerely yours,Ann Landers

Great service, I will keep coming back. - ZANDER.JOHNSON1994

Great service, I will keep coming back. They were professional, timely, and honest for my service appointment

Great customer service. - driss0965

Great customer service. Helpful staff. Would recommend. In and out the door. Angel was great!

They’re always very obliging you always feel comfortable - TheGreatDorff

They’re always very obliging you always feel comfortable sitting in there waiting room they explain what’s going on with you cheap thoroughly and so you can understand it

We had an accent experience. - sigalla

We had an accent experience. Adam suggested a car that was a better option for us and went above and beyond to make sure we were happy with our purchase. He spent a lot of time explaining all the different functions in the car and even answered our questions after we collected the car from the dealership.

Excellent customer service, professionalism and - Deacifernandez

Excellent customer service, professionalism and integrity, the environment is peaceful, my salesman was very helpful and respectful

I purchased a vehicle in January from Colonial Chevrolet. - Joao

I purchased a vehicle in January from Colonial Chevrolet. At the time, everything was a bit rushed since I needed to pick up my child, and the process moved very quickly. Later that same day, after reviewing the paperwork, I discovered that the finance manager, Peter Attea, had added charges that were never agreed to. He explicitly told us he would “throw in the wheel and tire coverage for free,” but in reality, it was added to the loan. On top of that, he also included an extended warranty bringing the total of unwanted add-ons to over $3,500 even after we clearly stated that we did NOT want any extended warranty. I immediately contacted the lender and was informed that I needed to go back to the dealership to request cancellation forms. When I returned and confronted Peter, he avoided addressing the issue directly. I asked for the add-ons to be removed immediately, but he told me it would take about six weeks and refused to provide the cancellation forms. The lender later explained that delays like this can happen because finance managers may benefit from bonuses tied to these add-ons. After nearly three months with no resolution, I contacted the dealership again and spoke with Louis. Unlike Peter, he was professional, transparent, and understood the situation right away. More importantly, the cancellation that supposedly would take six weeks was completed in less than one week proving that the delay was unnecessary. Buyer beware: Be extremely cautious when reviewing your paperwork at this dealership, especially if dealing with Peter. Double-check everything before signing do not rely on verbal promises.

Bob, the service manager is phenomenal! - Rachel

Bob, the service manager is phenomenal! He’s always very upbeat and very fair with his prici. I had a very bad experience at McGovern Ford of Saugus with a an extended warranty, and he turned the whole experience around to make it as least stressful as possible for us. He always answers the phone very friendly and is so helpful! He helped make a terrible experience at another dealership an extraordinary experience at his dealership. This is the only place we will take our Ford now! Also, we live very far from the dealership, but are going the extra drive for great quality service! Bob really goes the extra mile that I’ve never seen anyone at a dealership before. I highly recommend!

Dealership is great never have a problem always great - BG98

Dealership is great never have a problem always great customer service and wait time is always consistent

Service was prompt and completed in a reasonable time - charliefriedrich94

Service was prompt and completed in a reasonable time frame. Any lingering questions or concerns were clarified.

Lap is very professional and helpful. - marcellob75

Lap is very professional and helpful. Great job!!! 2 cars in 2 weeks!!!!!!! Thank you

Great experience at IRA Mazda Service. - Easygoer

Great experience at IRA Mazda Service. I was given clear expectations regarding timing and expected work to be done up front and they made good on those. A few things came up during the inspection of the vehicle but I didn’t feel pressured that these had to be done. They went over all the things that came up and I felt I was given honest information about what was important to consider having done and what could wait. Overall I would recommend servicing at IRA Mazda.

I like to bring my car to this dealer Rick was very - Loidienoemi

I like to bring my car to this dealer Rick was very nice he did helped me a lot

Could not have been a better ecperience. - LJKotzen

Could not have been a better ecperience. This is my first car with Audi and it will not be my last! Moses was wonderful and patient explaining the new tech. Howie the GM guided me thru many options and his expertise is as good as they come!!

I received top notch care from my salesman, and felt no - killblitz

I received top notch care from my salesman, and felt no pressure to buy ,professional, courteous, I hope that will extend to there maintenance dept ,check back in 3 months

I brought my car in because one of my tires had a bubble - mschuster723

I brought my car in because one of my tires had a bubble in the side wall. Megan and Raf were very knowledgeable and eased my mind about the process and timeline.

Service desk Friendly, know me personally, efficient, - JEANNEESPOSITO71

Service desk Friendly, know me personally, efficient, pleasant place to wait- have bought 3 cars there, take mine for service there 10 years

great service It was done quickly and most efficient. - palatt

great service It was done quickly and most efficient. Everyone was very helpful. A great staff

Everyone was courteous and polite that I dealt with very - enchanted1000

Everyone was courteous and polite that I dealt with very informed on my truck and tried to work with me to get what I need and it was nice to deal with no pressure at all

Stateline has been awesome from the time I purchased my - ryanm

Stateline has been awesome from the time I purchased my vehicle straight through the past 6 years of having my vehicle serviced with them. The service department never tries to upsell me on extra work that isn't needed. At most I'll maybe get a "hey we noticed *this* while we were doing your service and it's something you may want to keep an eye on in the future." Never any high pressure "you need to take care of this now" urgency tactics.

I continue to get my car serviced at this dealership - tonysantosuosso

I continue to get my car serviced at this dealership because of the very professional attention and support I receive especially from the Service Provider Michael Anagnos. He is truly an excellent communicator and trustworthy individual to discuss my service needs. This dealership has a very reputable individual to have customers work with. An asset to their dealership.. Thanks again to Mike and his action oriented professionalism.

Dana was very courteous and professional and took the - SANCHIONI

Dana was very courteous and professional and took the time to explain repairs needed Dana is easy to work with

Every time I get my car serviced, I receive a video of - carlosjim_fig

Every time I get my car serviced, I receive a video of the specific work done on my car. This time I didn't receive it.

The service department is extremely friendly and patient - MGREENZ

The service department is extremely friendly and patient as they work with me regarding service on my car. They are also not pushy when it comes to things that can wait

Advisors are professional and well informed, service dept - Rene.508

Advisors are professional and well informed, service dept is efficient and accurate, greeters are nice and welcoming