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I recently purchased a Tacoma SR5 from Falmouth Toyota!I... - Colin
I recently purchased a Tacoma SR5 from Falmouth Toyota!
I was amazed at the wonderful service provided by Sales Consultant
Maria O'Neil, Accessories Consultant Mark O'Neil, Financial Consultant
Justin White, and all of the other representatives that assisted me in my purchase.
There was no sales pressure of any kind. Everyone was thoughtful, patient and considerate during the whole sales process! Keep up the great work!
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
GREAT GREAT GREAT GREAT. Worst part is the 25 word... - essex317
GREAT GREAT GREAT GREAT. Worst part is the 25 word minimum in the review. I feel like I’m watering down the review with pointless words. God Bless.
Kudos to Steve... always helpful. Very much appreciate... - Witness
Kudos to Steve... always helpful. Very much appreciate their business center to keep on working while waiting and the little snacks/coffee stand they have when you need comfort food because your car just broke down and they were kind enough to get you in the same day! Just thank you!
My battery was going ,got me right in,didn't take long to... - ELZNORTH
My battery was going ,got me right in,didn't take long to get the job done,had to change time running late at work,no problem
We have been taking our cars to this dealership since... - larry.belvin
We have been taking our cars to this dealership since 2001 after buying a car there over the internet. Honest work at a reasonable price.
Service advisor, Mathew Johnson provided us with... - Rick Porro
Service advisor, Mathew Johnson provided us with excellent service even though we did not have an appointment. He made the process extremely pleasant and simple.
The staff at Atlantic Toyota, from Darcy in Internet... - canekoroski
The staff at Atlantic Toyota, from Darcy in Internet Sales and Desmond; my Leasing Consultant, to the Finance Department were all friendly, very professional and accommodating (as I had another appointment I had to get to), they let me schedule to come back later in the day to finish things up. Five Star service and they all followed great social distancing throughout so I felt safe as well. Thank you Atlantic Toyota!!!
Asst Service Manager
I came in for a Takada airbag recall and power window... - steve.sheridan.vz
I came in for a Takada airbag recall and power window recall. I received excellent service from the service manager and all his support staff! Job well done! These people really do care!
I have been a recent patron of this Toyota dealership... - vbw1115
I have been a recent patron of this Toyota dealership since 2018. I had my Toyota serviced there. Paula Cashman was very helpful with the information I requested in relation to the services I needed for my vehicle..
Excellent customer service from Steven Axtell, as always!... - Msdm930
Excellent customer service from Steven Axtell, as always! Eric in the financial department also did a great job! Looking forward to driving the new sporty Camry!
Mark Welcome is fabulous!He is customer service on... - Janetis1
Mark Welcome is fabulous!
He is customer service on steroids...
He will go above and beyond the call of duty.
Wellesley Toyota is lucky to have him .
The whole dealership is terrific. It’s clean, well sanitized and organized. All the staff both sales and service are all about customer service. They are a pleasure to deal with... I wouldn’t go ant
Very pleased with the valet service and 35000 mile check... - mwade8
Very pleased with the valet service and 35000 mile check up. Scheduled time was met and return was seamless. Thank you Service Dept. for a professional experience and attention to detail.
The customer service is always good at Prime Toyota. I... - Jirafe66
The customer service is always good at Prime Toyota. I set up an appointment for my car maintenance on Saturday 1/16. It was fast and excellent.
Normand Lamarre who was a great help at the service Gave... - Rav owner
Normand Lamarre who was a great help at the service
Gave me the time to talk about problem
He is a true asset as he stopped looked at me and listened
I like I was able to text him during service
Shuttle was pleasant round trip
I found the staff very friendly and helpful. I was also... - SNBROWNING1
I found the staff very friendly and helpful. I was also impressed by the new maintenance shop which I got the opportunity to walk through .. modern and clean, also huge
Cynthia Patrick in the Service Dept. gets 5 stars. She... - suzieqcote
Cynthia Patrick in the Service Dept. gets 5 stars. She did a wonderful job.
She let us know what was done to the vehicle and when it was ready. Thank you for a job well done!
Very Informative—loved the video they sent explaining... - Dave A.
Very Informative—loved the video they sent explaining what needed work and why—quoted me less than the other place I went to—plan on having more work done here—Thanks team!
Jonathan Eliza was really awesome to work with he was... - Par
Jonathan Eliza was really awesome to work with he was respectful and clear explaining details about why I need it to do the recommended service.
Terrible service department. I went in for an oil change... - disappointed customer
Terrible service department. I went in for an oil change with a scheduled appointment. Right away the man asked if I wanted a tire rotation. I said “I don’t think so” he continued “you want your car ready for winter right? It’s a good idea for winter.” So I said sure? Then he pointed out my sticker was 5 days past due. “Let’s do that. Get your registration out.” Okay. Then I left my vehicle and went to the waiting area.
During my TWO HOUR wait a sales employee was SCREAMING at DCU credit union for not allowing him to change his past word. This went on for over a half hour. He continued to yell into his AirPods demanding to speak to a manger, until he got a manager.
Back to my car...during my wait the man I was working with came in and said I had three bulbs that needed to be changed ..."in order to get a sticker". Feeling like I was in a pinch and was already waiting for the sticker, I uncomfortably agreed. After waiting some more I went out to check on my car. I was told it hadn’t even gone into the bay for a sticker. Disappointed, I went back into the waiting room for another HALF HOUR then went back out to check on the vehicle again, since it was after 5pm! I told the man I was working with that it was getting late and I had to get home to my family. He said my car could NOT get a sticker, because it had a crack in the tail light. You can imagine how I felt after waiting so long under the impression that I was going to get a sticker since I agreed to changed the 3 bulbs and he gave no other indication an hour and a half ago it had anything else wrong with it. I told him at this point I need to get home to my family and he said let’s check you out.
**I will also add that I will be calling the Better Business Bureau since this corporate company didn’t have any Covid preventive procedures in place. They wore masks but that’s it. My car reeked of oil, there were no mats put down and they drove my car back to me without wiping the steering wheel or any other part of the car.**
As you can imagine I was dreading the bill because I only planned to come in for an oil change. The bill was around $130 and that was with a coupon. The bulbs my husband could’ve replaced cost $2.99 a piece and $60 in labor. By the end of this whole experience I was pretty emotional and when I was leaving the man I was working with said in the most condescending way "don’t get into an accident".
My time was valuable I went in for a scheduled appointment and stayed more than two hours in an uncomfortable environment. ***I did reach out to the service manager Paul and discussed with him my experience on Tuesday evening. He listened and justified everything the service department did as well as sharing that the sales associate I heard yelling, may not have been a sales associate. Even tho I explained that he was sitting at a desk in a cubicle with a computer. I stressed to him that companies need this feedback so they can improve. He did not comment on the lack of Covid preventative procedures and when I said I’m surprise you’re willing to lose a customer over this experience he said "I don’t know what you want me to do to earn your business back". He offered pick up and delivery.
Bottom line: I would stress to stay far away from this service department. In my opinion it was dishonorable and pushy. They took advantage of the situation and then never followed through. I will add the car did get a sticker elsewhere. I will not be returning to this business.
Great sevice - dianergeorge
Although my husband brought the car in for me to be serviced very satisfied with sevices and suggestions for repair which we will be back for thank you
Techs should have caught a problem that was directly... - J
Techs should have caught a problem that was directly related to a class action settlement. They missed it, and having it fixed on Toyota’s dime expired, costing me money.
Management did discount the cost a bit for me so that helped.
But I feel it shouldn’t have cost me anything due to their tech’s missing the issue.
I went for a 25,000 miles check up. It just finished and... - SHIJUNG.KAO
I went for a 25,000 miles check up. It just finished and I drove 16 miles back home.
Everything works, displays normal. The check up completed in one and one quarter hours, its what Angel said upfront. I'm very happy with the service and Angel found me right after the work done despite I was reading my book outside the building.
I was expecting about a $35 charge for an oil change on... - fisha98
I was expecting about a $35 charge for an oil change on my little Scion. Route 44 charged $85. While I was there I asked them to change my air filter. Are you ready for this? They charged me $71. Then they charge me $40 for my wiper blades.
This company will give you a run around no matter what... - jodi4323
This company will give you a run around no matter what the issue is. They NEVER admit they made an error. They won't answer your calls or help you. Do NOT do business here.
I have been leasing my vehicles here at this dealership... - Brett Neumeister
I have been leasing my vehicles here at this dealership for over 7 years! The service, knowledge, care and professionalism are unbeatable. I highly recommend this dealership and my salesman there named Steve Skolnick! He always manages to surprise me with the best deals and cars that match my needs perfectly. Thanks Steve, Manny & Toyota!
TL;DR: select service members are great, but the company... - Paiger
TL;DR: select service members are great, but the company overall functions as super shady and puts the blame on you. Beware because your car might fall apart in a month and you’ll jump through hoops fixing it. It got so bad I filed a complaint with the attorney general.
I would love to say that I’ve had a better experience with Harr over the past few months, but let me tell the whole story so that anyone who reads this can know how poor of quality this dealership is.
From the beginning: early September I purchased a car out of pocket for 5grand because I am a recent college graduate and have too many loans and did not wish to have another financed loan in my name. I just wanted something reliable- no bells and whistles. The car that I went in to see had to be jumped to even be driven to me (being sold as is for 6kish). Then I looked at the Toyota Scion 2007. Cute car! Not terrible mileage! A little old, but should last me a little bit right? I would have been better off buying a cheap car off of FB marketplace. They sold the car “as is,” which I was later told by people who know more about cars, that you can’t really do that in MA, and it’s especially shady that a dealership is.
Driving it off the lot: there was a rejection sticker. I contacted my car salesman asking why and if I need to come back. He said I needed a new sticker in a year because that’s when you get inspected. Told him it has a REJECTION sticker. Had to go back to the dealership where the mechanic explained that it failed emission because they had to do mechanical work and reset it so that I should come back after 100 miles (not too bad, made sense, no big deal).
Then, I noticed that every time I slowed down, the break light on my dashboard would turn on. I work a lot, so I was planning on giving them a call. I live an hour away from Harr and commute 40 mins every day, so I had my breaks checked at a local Midas who told me there was no break fluid, presumably from when they changed the break pads. Had to do a total break flush ($100, ultimately Harr refunded me for that, so that’s nice).
But wait, then the check engine light went on! (I’ve had this car for less than a month). The car feels tough to drive and when I looked under the hood we were SO empty of oil that it didn’t touch the dipstick. Also noticed a cute little clamp holding something together near the engine. Added oil, and made an appointment with Harr.
Go to my appointment and I am immediately whisked into an office where I am told that there is probably something wrong with the head gasket rings (I forget the term), and it happens with these models, and the past owners neglected to fix it. Then he drew me a diagram of how an engine worked. Told me I could keep filling my car with oil for the rest of the time I drove it, sell it to some unknowing person, spend 3grand fixing it, or sell it back to them.
Stupidly, I went back to the showroom. I had my mom with me because I frankly don’t know what I’m doing with cars and needed a little emotionally support. They were going to buy back the car for the price that I bought it, and I was going to put a few more thousand down. We were looking at the 7k range but those cars didn’t have warranties, so we chose a 10K, (which someone came out to financing 8k after the 4K trade in and 2,000 additional). They had TRIED to say that they could only buy the vehicle back for $500 because they needed to do the appropriate repairs if they were buying it back. I put my foot down on that, and we compromised at the 4 hrandConned me into buying a warranty (more into that later). Beautiful car! Key-like scratch down the side, but overall a nice car.
I had a 90 warranty and lucky me because two weeks ago, the check engine light for THIS car came on. A little under the 60 day mark, I believe. I checked under my hood when I got to work (the light came on while on my way to work), and I had almost NO coolant in my car. I checked the week before when my stepdad said he smelled burning and the level was fine. I put more coolant in it after getting the approval from Harr.
I made an appointment with Harr and my mom brought it in because I had to work. Patrick in service has been amazing and the only person I feel actually cares about my time there. He called me an explained that there was a coolant leak, and there was a code being run for the Turbo. Since I bought a Chevy, they couldn’t touch it and directed me to a GM dealership. They sent me on my way and also didn’t fix the coolant leak at all.
I went to a GM dealership and they warned me my warranty might not cover the cost of repairs if it was an aftermarket warranty. Contacted to Harr for info on my warranty, and saw that Harr had never submitted my warranty application that I paid $2,500 from so the warranty company couldn’t tell me anything.
Went to GM and dropped my car off for the day. They called me and told me they could find anything wrong with the turbo and the code was last pulled hundreds of miles ago (I have a 40 min commute and I work four days a week, so that adds up). Charge me a service fee (that I still need to contact my warranty about), and told me to come back if it back back.
Well, on the 15th of December, the light is back on. I have a hard time making it over 60mph on the highway without my rpms going past 4. I can’t seem to get in touch with Harr, but frankly I don’t even know what I can say. A mechanic alluded that I should try and sell it back, but I feel like Harr would just find another way to screw me.
So now, I still have a coolant leak, another appointment with the GM dealership, and too many frustrated tears. I feel like I’m stuck in this binding toxic relationship, honestly.
**I kept this in the drafts hoping it would be resolved but it hasn’t so here we go**
The GM dealership ended up replacing the turbo ($1k, covered by manufacturer) on Dec 27th. After it was returned, I noticed a sweet smell. I didn’t know what that meant at the time. Thought it might be something with repairs that would go away. I tried calling Harr and never received a response. On Jan 6th, I spoke with Shay and told him that I was still continuing to lose coolant. I was waiting for COVID results after an exposure, so we planned on making a future appointment (note: he also makes a joke that I’m not having very good luck despite the fact that both of these cars were bought from them?? I don’t think this is a me thing). The next day, my results were negative, but when I went to drive the car the coolant level was dramatically lower.
Called Harr hoping to get a rental and drop my car off, as it felt unsafe to drive and I have a 40 min commute. Speak to a service member who tells me there are no rental cars and when I ask for other options of how they were going to help me, she says “one moment I’m going to speak to someone else” and wordlessly transfers me to Shays line that goes directly to voicemail.
I don’t receive a call until Tuesday, the 15th. I drop my car off the next day and they put me in a nice rental. They fix a few hoses and tell me there is a leak near the turbo that they’re going to try to fix as well. I get my car back on Friday the 15th. As I drove home, the sweet smell was still there, but I though perhaps it was residual. I checked my levels after I worked an overnight on Monday the 25th and then after another after an overnight the next night. With 40 mins of driving, I lost A TON of coolant (pics included). I was also leaving HUGE puddles and smoking on the front end.
Emailed Shay, who got in touch with my right away. Offered to put me in a new rental or recommend I try a GM again. Called the dealership that replaced the turbo and they got me in that day (Jan 19). Today (20th), they gave me a call saying it would be $555 to replace a part (not related to the turbo replacement so not under manufacturer warranty).
Now Harr is not returning my calls! So this is coming out of the drafts because I have NEVER faced such disorganized and shady practices. I know that it’s a risk to buying a used car, but a 4 year old car with a seemingly perfect record should NOT be breaking down two months in my possession.
Consistently excelent - Sethmoeller
Year after year I have enjoyed well coordinated, well communicated, and efficent service from the service team at Lexington Toyota. I've come to trust what they recommend and always drive away with the work fully done. I have driven many different types of cars over 35 years and no service experience has ever been better than I see with Lexington Toyota.
UpdTe to my review of 3/1: had a problem with no A/C in... - glconboy
UpdTe to my review of 3/1: had a problem with no A/C in the 2020 truck. Sent 2 emails to my salesperson Dan - no response. Finally took it to the closest Ford dealership - A/C compressor needed to be replaced. Not impressed in the QC of all systems.....and once the sale is made, the salesman disappears....
Lies, lies lies.... - rockhopper214
Purchased a Tacome nearly 2 years ago. Received 4 oil changes as part of the deal. Received first change but had to ask for my free change. Just drove 40 minutes, one way, to get my second free change and they have no record of the free oil changes. Service department was rude. Sales department didn't care. Sales manager wouldn't respond. They promised me service in order to complete the deal and then didn't stand behind it. AVOID THESE LYING CHARLATANS AT ALL COST!
Toyota Oil & Filter Change - $5.00 OFF