I’ve had my truck at this facility twice this year, - Bill
I’ve had my truck at this facility twice this year, totaling six weeks, and unfortunately, they have consistently fallen short. Alarmingly, this critical front suspension issue was completely missed during the initial safety inspection on my first visit. Combined with the previous failure to check tire pressure, leaving two tires 8 lbs low, it’s clear that attention to basic safety and detail is inconsistent at this shop.
During the repair, one of the front struts came apart. There was a warranty issue with the struts, which took several weeks due to backordered parts. The team did assist with labor and alignment once parts arrived and changed my customer supplied oil and filter at no cost. However, other important details were overlooked. I requested that the front struts be lifted one notch. Chrysler Bilstein factory leveling suspension kit installed, this was not done. They changed my oil but did not reset the service in the EVIC, left my old oil change sticker in the window, and left the service floor mat and seat protector for me to dispose of.
This facility had a second opportunity to really shine, and once again, they fell short. While Ridge and both Jeffs (service managers) were helpful with labor and alignment, repeated oversights and missed safety checks demonstrate a troubling lack of thoroughness. For that reason, I cannot give this facility a 5-star rating, 3.5 to 4 stars at best. They handle major repairs, but the little things, and the things that keep you safe are routinely missed.
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