My Review Of Kenny Ross Chevrolet Buick North:
Knowing what we wanted when we got there, we were able to test drive the vehicle. After 2 hours of deliberating a fair, negotiable price, it was time for the cleaning. I had to send it back to the detail department not once, not twice, but 3 times!! When the vehicle came out the second time, it was still not clean (cup holders filled with crud and dog hair and the sliders under the 2nd row seats were still not even touched; something had spilled and was never cleaned up. We also noticed a bug in the dome light, so we asked that it go back again. (The bug was removed and placed on the floor...how nice). Indeed the salesman took it back for the third time, this time he cleaned it himself. In the meatime I thought I'd bring this to a manager's attention. I mean come on, the fact that a vehicle was on the lot and not spotless blows my mind! The manager called the detail department and with me sitting right there I was able to hear the gentleman say "....if she is looking for something clean, tell her there are 17 new ones sitting on the lot....." That right there should have been my cue to get up and leave. But we didn't. Instead we sat around for 3 more hours while the finance department could "get us in". Please keep in mind my husband and I have perfect credit (both over scores of 800), so it wasn't like they needed to pull strings to get us financed. After a total 6 hours of waiting, we were able to take the "new" car home. We drive 37 miles and the engine light came on; not too mention the fact that any speed above 60 mph caused the vehicle to shimmy and shake all over the place and the gas gage literally depleted as I was driving down the road. So less than 48 hours of owning this vehicle, it was in the shop! As a very upset customer, one would think that I again would have been treated with utmost respect. The manager I spoke with looked at me as if I were outerspace, reassuring me that their customer service ratings are one of the best. I assured him that was before my review rating!
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Kenny Ross Chevrolet Buick NorthAdded:
3/19/2013 12:32:36 PM
I sincerely apologize for your experience at the dealership. Your vehicle should have been cleaned properly and to your satisfaction the first time. We would like a chance to improve this situation. Please contact me, I would like to speak with you personally about your visit.
Jim DeFilippo, General Manager