I had an amazing experience working with Josh Phillips. He was an amazing help we talked via email for about 55 days about the kind of car I wanted. In the end Josh found me an amazing 2013 Chevrolet sonic in my favorite color. The car runs amazingly well and for my first car it's everything I could ever ask for. On the day I came to pick up my car me and my mom were very impressed with the customer service. My car was cleaned and ready when I got there and any question I had we're answered to the point where Josh showed me how to pair my phone to the car and how to get back home. I would recommend him to anyone who wants to buy a car, and thanks to his customer service my mom is looking forward to purchasing my sisters car from him as well. Thanks again Josh your amazing.

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Knowing what we wanted when we got there, we were able to test drive the vehicle. After 2 hours of deliberating a fair, negotiable price, it was time for the cleaning. I had to send it back to the detail department not once, not twice, but 3 times!! When the vehicle came out the second time, it was still not clean (cup holders filled with crud and dog hair and the sliders under the 2nd row seats were still not even touched; something had spilled and was never cleaned up. We also noticed a bug in the dome light, so we asked that it go back again. (The bug was removed and placed on the floor...how nice). Indeed the salesman took it back for the third time, this time he cleaned it himself. In the meatime I thought I'd bring this to a manager's attention. I mean come on, the fact that a vehicle was on the lot and not spotless blows my mind! The manager called the detail department and with me sitting right there I was able to hear the gentleman say "....if she is looking for something clean, tell her there are 17 new ones sitting on the lot....." That right there should have been my cue to get up and leave. But we didn't. Instead we sat around for 3 more hours while the finance department could "get us in". Please keep in mind my husband and I have perfect credit (both over scores of 800), so it wasn't like they needed to pull strings to get us financed. After a total 6 hours of waiting, we were able to take the "new" car home. We drive 37 miles and the engine light came on; not too mention the fact that any speed above 60 mph caused the vehicle to shimmy and shake all over the place and the gas gage literally depleted as I was driving down the road. So less than 48 hours of owning this vehicle, it was in the shop! As a very upset customer, one would think that I again would have been treated with utmost respect. The manager I spoke with looked at me as if I were outerspace, reassuring me that their customer service ratings are one of the best. I assured him that was before my review rating!

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Keith is by far the best,most helpful, and honest salesperson I've ever encountered at a car dealership (or many other places, for that matter). And, from what I understand, this is not even within his range of duties at your company. You should be commended and proud to have Keith on your staff. Thank you!
We've had our Impala less than 24 hours and we love it already.

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Josh was one of the best salesman we have ever dealt with. He was not pushy in any way, we told him what we wanted our payment to be and he did everything possible to make it happen! We had a great experience and would highly recommend Kenny Ross and Josh!!

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I have given Kenny Ross Chevrolet Buick North a great rating because of our experience with purchasing our new vehicle. We worked with Keith McQuiston and William Grundy. My husband and I "hate" car shopping, but Keith and William made is so easy. The process was painless. We were shown vehicles we could afford and were told everything up front about the finacial process. We would highly recommend Kenny Ross, Keith and William for anyone looking for an awesome experience when buying a car. We are greatful!! Thanks!!!!

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Dave and the entire team made my first new car purchase a smooth transaction. I also work in the service industry and we have a moto: "super outstanding service" and I can proudly say I receive great "SOS" at Kenny Ross. I am very impressed by how the entire staff; especially Dave, show geniune care and concern for my well being. I will be bringing my future business to Kenny Ross!

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I was welcomed into the dealership warmly, and not in a "I want your business" kind of way, just friendly customer service. I had spoken to Pete on the phone the previous day and was immediately directed to his desk. Pete and I had only spoken on the phone for about 5 minutes to see if a vehicle was in stock, when he said yes I told him I would be in the following day. He had already located the vehicle on the lot and was ready to pull it up to the showroom upon my arrival. We took a test drive and he was informative, but never pushy. The sales manager Bill Hart spent some time with us going over numbers, and when we "hit the mark" with the price, he gave me a fist bump!! How often do you see that happen in a dealership!! Car buying can be a long process, but Kenny Ross takes great care of their customers!! When Pete realized there was a long wait to get in to sign the papers in the finance office, he told me to go get lunch and come back, and sure enough I waited maybe 5 minutes upon my return and was immediately taken in to the finance office to finalize the paperwork. I have been at other dealerships where they would have let you wait that entire time. I would highly recommend this dealership to anyone, and especially Pete and Bill..they truly know what good customer service is all about!!!

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I thought Rob was extremely friendly and very professional. He made buying my 2012 Tahoe a nice and easy expereince! I would definitely buy another car or truck from Rob and Kenny Ross in the future! Thanks Rob!

Scott Haberberger

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Needed a car right away. Was not sure what type of car fit my criteria the best. Ed & Tom both took the time to identify those needs and help me make a decision that was best for me and my family. They fully explained all the features, pros and cons that each vehicle had to offer. Once I had all the information I was able to make an informed decision. After the sale they showed my wife and I how to operate all the features the vehicle was equiped with including the on star. They gave us a tour of the shop for future maintenence also.

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Tom was very helpful and friendly. He got us a great deal on a truck which we love. We have purchased a vehicle from them in the past and we highly recommend them to family and friends.

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