I would recommend anyone to Lorenzo, as he was very - Angel
I would recommend anyone to Lorenzo, as he was very helpful and considerate during the whole out of state process to make this purchase successful. He is timely, will go the extra mile to assist, and has a genuine vibe to him without feeling like you are being hassled into buying a purchase. Richard was very helpful when it came to setting up all my OnStar electronics and understanding the vehicle. My only critique would be based on my experience with the financial advisor, Eddie. He had an attitude from the very beginning as if we were an inconvenience and lacks customer service. We initially greeted him, as any human would, to receive not a word back. Tried to engage in small talk but I quickly understood that he wasn’t interested. He responds with a flat affect, rude tone, and sassy response to any question asked regarding the millions of documents he expected me to blindly sign. I understand everyone has a different personality, and he clearly does not live by “southern hospitality” as we do, but at a point it comes off as we are an inconvenience, although he is the one providing us with a service. Otherwise, we greatly appreciate everyone’s support in helping us complete our first out of state purchase.
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