128 Volvo

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of 128 Volvo:
Con artists, liars. NEVER get a car from 128 Volvo. Promised me waiver of small amount of excess miles on a lease maturity if I rolled into a new lease, but then after the transaction they said "we never said that". They NEVER return phone calls. Worst dealership, horrible customer service. Tell all your friends. Volvos are great cars, but this dealership is terrible. Go somewhere else. Have heard much better things about Jaffarian and Boston Volvo.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of 128 Volvo:
I had a good experience while visiting for my Volvo repairs. Although it is under warranty, they were very helpful in giving me suggestions on the fixes. I have a good knowledge of cars so I can easily spot on whether they are giving me crap or not. Anyways, overall they are heavily stressing on their service department to come through. They are very sincere about the customer satisfaction. You actually get survey from that particular dealer, from actual Volvo corporate and sometimes you also get a phone call about service. I know that's just too much communication for a single service but these guys are working hard to improve in their customer satisfaction.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of 128 Volvo:
They are very quick to sell you a car and will tell you anything to get the car off the lot. When it comes to covering what they promised and filling out the paperwork they lack.

To sum up my experience: They are quick to sell and extremely slow to service.

128 Volvo told me the car that we were purchasing had a bumper to bumper factory warranty of a year and or 19000 miles left on the vehicle (it was a used car with 31,000 miles) but after things started to go wrong with the car a few days later I found out the car had less than 30 days on the factory warranty. I am sure David Nardone (the used car manager and my sales person) did not know that it was that short but he is the one that told me this twice. This was also confirmed by another employee of the dealership. I would like to think that this was an honest mistake but none the less it was promised, warranty information was omitted and or not filled in on the sales contract because of this. In addition the Buyer’s Guide was not posted in the window stating the warranty information. I now have doubts due to the lack of response from 128 Volvo. They do not seem to be willing to do anything about it and a certified letter declaring that they used deceptive and unfair practices to sell the vehicle.

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