Audi OF WESTMONT

Reason for Visit: Service

I recommend this dealer: No

My Review of Audi OF WESTMONT:
I scheduled for an oil change online. When i came into the service garage it took 5-10 minutes for someone to greet and assist us. When I came in another customer came behind, an older gentleman in a newer Audi. Finally the service manager Ed Skibinski helped me. He informed me of all the previous work that had been done to my car by the previous owner, but that was the only good that came of it. They had told me it would take 30-45 minutes. I was shown into the waiting room and not to long after I was given new by an ad visor that my car would need some work to be done. He then told me the price as If I were unable to afford it and walked away. In total time I waited 1hr and a half. It was not untill i decided this was taking to long and I was going to check on my car, I saw my car sitting outside and talked to the cashier and I was told she had no paperwork. I walked into the service garage and my advisor had told me my car was done and the paper work was also done. After talking with the cashier again there was no actual paperwork and they could also not re-print any of it. I had paid for the services and headed home and a few minutes after I had gotten home I got a call from their service desk that I was apparently a "no show" and asked if I wanted to reschedule. This was an overall terrible experience.

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