Berlin City Main Mall Motors

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Berlin City Main Mall Motors:
I recently went to Berlin City Motor's Honda dealership in South Portland, Maine, and gave a salesman my debit card so the dealership could take $500 from my checking account as a deposit. A few days later I found that Berlin Motors had taken not $500 from my checking account, but $1,000. They became aware of what they had done at about 9 a.m. today, a sales manager told me when I called, but did not tell me about it. The sales manager said he'd look into it and try to find out why it happened. I told him I wasn't interested in finding out why it happened; I wanted my $500 back, right away. He called back within half an hour, late in the afternoon, and told me about how they'd known about their error for more than six hours (without telling me on their own initiative), and that it would take 24 hours for the return of my $500 to appear in my checking account. He also told me he would immediately email me all the documentation relating to this transaction to verify that Berlin Motors had actually returned my $500 when he said they had. He didn't do it. And my checking account is still $500 light. My advice? Be hesitant about giving anyone at Berlin Motors your debit or credit card. You don't know what they'll do with it. If you have to give them a deposit, write a check. — John Lovell

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