I recently took my vehicle in to get it serviced, because I was having issues starting the engine. I went inside and spoke to one the technicians, Todd. I explained the issue I was having with the vehicle and as I did so I felt that my intelligence was being insulted. He told me that it was probably a battery issue. And at one point he said, "I don't want to know what you think is wrong with it." I had previously driven my car to southern Indiana, and a gentleman in an automotive shop in that region tested the battery on my car and said it was working fine. Todd was abrasive and condescending. He would not tell me the cost of the initial diagnostic test, he just mentioned that it was a standard rate.
I took my car into the shop on a Friday, and Todd told me that he would contact me Wednesday or Tuesday with news. I did not hear from him. So I waited, because I try not to be a bother. I reached out to him on Monday of the following week. I called the service center, and they patched me through to Todd, who subsequently ended our call as soon as it began. He said an IT guy was working on his computer and that he would call me back in a few minutes. He never called me back. I called on Tuesday, and the assistant in the service center patched me through to Todd. He did not answer. I called back, and they transferred me to John, who did not answer. I left a voice mail, asking him to call me back with information about my car. John called me back, and said he would get the information and call me back. He never called back. Finally Todd called and said that they had replaced the battery on my car and the windshield wiper blades. He also said the recall work on my car was completed as well.
The bill I was responsible for paying was $273.96. The bill charged me twice for the wiper blades.The recall section of the bill said, "no info yet." I was also charged a miscellaneous fee and an outrageous service fee.
I am very displeased with this dealership due to their lack of professionalism and price gauging. The manager that I contacted to resolve the issues with my bill was stubborn, unapologetic, and rude. He claimed the additional $26 was tax and when I told him the bill said the tax was $12, he insisted that he was correct and that I must be interpreting it incorrectly. I have opened a claim with my bank to resolve this issue. To avoid any further headaches, I will never be returning to this dealership.
I Recommend This Dealer:
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