The service department performed service on my injector in the engine. From the beginning their communication with me was horrible. I was told to leave a message to authorize service, but the service tech didn't check voicemail to find out I told them to proceed so it cost another day of repair time. I was told 3 different times that the vehicle would be done on a certain day but the only day they delivered was the last day. the first day I was told the vehicle would be done when I called I was told my vehicle was not there and they could not find it "are you sure you brought it to Blossom" I was asked. on completion day number two I was told the vehicle was done at 10 am and would be delivered to my office by 5pm. not only was it not delivered I never got a call telling me it was not ready. on day 3 of the delivery I was sent a text saying they were going to wash it and send it right over, 2 hours later it showed up. this is were my story gets interesting. after I took delivery of the vehicle I found that someone had gone through my center console and emptied stuff out, left it on the back seat floor and took some minor items they must have thought I didn't need. then I find muddy boot prints on my front passenger seat and muddy animal prints on my back seats. I have never allowed an animal in my vehicle. to my surprise the key fob for my wife's car that she lost 6 months ago was sitting in my cup holder. I am very grateful for them finding it but why would they have found if when working on an injector unless they looked everywhere in my vehicle? I also got a new car charger out of the deal because someone left one in it after delivery. I also discovered that someone had driven my vehicle over 400 miles since I dropped it off. I communicated all of this to the operations guy at the dealership but all I got was excuses never once an apology. now in fairness I told him on the first call I didn't want anything, but after letting all that happened sink in I feel very violated.
I Recommend This Dealer:
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