My Review Of Bradshaw Automotive:
We purchased a used truck from Bradshaw Auto Group.
At first, I had some concerns about a few items on this truck that needed to be repaired. Initially, I walked away from the purchase. I decided to address my concerns with management. I called and spoke with Miss Ann about my concerns. Miss Ann did a fabulous job of listening to my concerns which alleviated a lot of my frustrations, and she reassured me that the General Manager, Jeff Plunkett would be returning my call. Miss Ann was very professional and cordial to me at all times.
Jeff Plunkett did a fabulous job of convincing me that they wanted to earn my business. Jeff Plunkett was quick to rationalize the situation and offered to repair three of the four items that I was concerned about. After thinking about the issues and discussing them with my husband, we decided to have Bradshaw Auto Group repair two of the four items, and we wanted to haggle on the price for the other two items. Although, we did not get all that we wanted, we did get some concessions made in the price. We at that time, felt as if we were getting some compromise and decided to purchase the used truck. It only got better from there because, Jeff Plunkett, General Manager of Bradshaw Auto Group called me with some good news. He was able to save us an additional $200.00 on our purchase.
Don Abney, Internet Sales Consultant was handling the sales paperwork for us. Don Abney called me to gather the particulars in advance so when we came in to pick up the truck it was quick and painless. Don Abney was very professional, competent, and courteous at all times. My husband and I work for a living, so we appreciated his efforts to expedite the sales process. Don Abney walked us through our purchase literally from beginning to end. It was our pleasure to be guided through the sales with Don Abney.
We would like to add one thing, the purchase of the used truck was probably small potatoes in the grand scheme of your daily sales, but we were treated as if we where purchasing a brand new vehicle.
Kudos to your team!!
Ron and Helen McDonald
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