Bradshaw Jeep Inc

Manufacturer: Jeep
Bradshaw Jeep Inc
554 Main St
Oakville, Connecticut 06779
860-274-8834

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Twenty-Four Month Rating: 1.6/5

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Jeep driver
9/1/2006 9:14:38 AM

Reason for Visit: Service

I recommend this dealer: No

My Review of Bradshaw Jeep Inc:
We bought our Jeep at Bradshaw Jeep and were very happy with it. We took it to them for all repairs and oil changes. Initially they were good, but within the last year they have not been as customer orientated.

We recently brought our 2001 Jeep Cherokee limited to Bradshaw's Service Dept with several problems over a short period of time. Our first problem was that the Jeep would intermittently leak anti-freeze, significantly enough to require us to refill it and for the low anti-freeze indicator and unsafe temp to show. We left the Jeep with them for 1 1/2 days and they could not find anything. They charged us $70 for the inspection. Within a week it was leaking again and so we brought it back. This time they found and replaced the thermostat gasket, saying that was bad. This cost an additional $140 or so, with no consideration that they missed it the first time.

This week we had a fuel problem. The engine check light would stay on and the vehicle would experience bucking and untimely revving. We left it with them for a full day and again they could not find anything wrong or "confirm" the codes that the computer had stored. They wanted to keep it longer, but they're service and attitude at this point were poor. They did not call us back when they said they would and they did not seem eager to resolve the problem, even though they knew we needed the Jeep for use later in the week. They charged us $40 for resetting the codes and the test drives.

We are now experiencing the same problems, including a failure to start at times. We are definitely going to take it somewhere else. Any recommendations?

Bradshaw Service recently switched to a seperate building than its dealership. I don't know if this caused anything, but the service has definitely decreased and we will not be returning there, even though we will have to drive a little farther for service.

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