Reason for Visit: Sales
I recommend this dealer: No
My Review of Chrysler of Paramus:
My mother had bought a Plymouth Neon 11 years ago from this dealership which a year or two later was recalled. It was supposed to be "car of the year" and should have been called "biggest hole in your wallet." I cannot even begin to tell you how many times this car was in the service dept., prob. more times than it was actually driven. It always had computer problems, stalled out or broke down, sometimes days after just being fixed. It was a brand new demo. She put 60k on it over 11 years. That car should have made it to at least 90k before dying. Our local mechanic, who we frequently took it to when her warranty didnt cover certain parts (which it often didnt) was disgusted with the service depts. quality of work and found 1/2 assed repairs that any "real" mechanic should know how to do. Finally it died for the last time on the parkway and my mother was stranded. She got it towed to the nearest garage and she just signed the title over to the mechanics because she was fed up with it.
So we found out there was a "repo roadshow" down at chrysler, We found a toyota carola LE 06. It was exactly what she wanted, if the price was right being it was used she would just buy it because she desperately needed a car. From the second we walked in the building I felt like we were being harassed and pressured into purchasing the car. Being my mother and I are two females going into a dealership "alone" I felt very uneasy the whole time. Each guy spoke faster than the next, all they would say is sign here and then sit there for 2 hours while we just bullshit and laugh at your expense. I thought my head was going to spin because the banker was speaking so quickly when explaining the specifics of the contract.
My mom kept telling them "i cannot afford a car payment over $250 this is the deal. They came back and said "298" paying $14,500 for a car that had almost 20,000 miles on it already was the best offer they could give. The interest rate ended up being 9.47% over the period of a 6 year loan. Does anyone besides me feel like we were being royally screwed on both ends for a "used" car? My car was about that and it was brand new with 12 miles on it. They 4got to leave out that it would eventually become 329 a month because of all the "add-ons" like "an extra warranty" and "gap-insurance" that of course is never discussed til the end when you have already signed on the dotted line. She purchased the vehicle at 298--only going home we did not feel right about it. My mom and I took it back today because we were under the assumption in any given contract you have a 3 day back-out period where you could return it. To make this very long nightmare short, both managers' (they are bald and walk like they have a stick up their ass--you cant miss them) were screaming at us, it was so embarrassing, I was uphauled by their unprofessional attitudes. My mother wanted to back out and go elsewhere, or reneg. a deal and they basically threw the keys at us and said its yours, you signed, too f'n bad. I felt so small and cheated after walking out of that dealership, NEVER AND I REPEAT NEVER DO BUSINESS WITH THIS DEALERSHIP--I DONT EVEN KNOW WHY WE GAVE THEM OUR BUSINESS A 2ND TIME. Fool me once, shame on you, fool me twice shame on me. That is the lesson we have learned today. We are stuck overpaying for a car now, that we dont even want. do your homework if you are going to carshop, and walk out if you dont agree with the deal, or better yet bring a lawyer with you. Do not make the same mistake we did.
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