Darcars Chrysler Jeep of Lanham

Reason for Visit: Service

I recommend this dealer: No

My Review of Darcars Chrysler Jeep of Lanham:
i brought my jeep in for service june 23, 2008. 1. head light problem, 2. brakes squeeking,and 3. air bag light repair. after the repairs i took a trip to cincinnati, ohio. when i turned on my lights the same problem was there. they blinked off and on for a few miles before holding a beam and the brakes still squeeked. four days laters when back in maryland i found myself with out any lights at all coming back from annapolis. i brought my jeep back for service and after a couple hours. i was inform the part needed was on back order. a week or so later i called and was told the part was not in. july 15,2008 i called and asked to speak to the manage. i explain my situation asked for a loaner. i am house bound after dark and it has been a while waiting. i was told they are out of loaners. i then told the person i was speaking to about my brakes sounding worse. he said they would take care of it when the part came in.i asked who i was speaking to and he said mike. mike parrish is not the manage and the reason i asked for the manage. he did not seem to be able to help me. it seems to me if the repairs requested had been done correctly june 23,2008 i would not be house bound now, and a request for a loaner not unreasonable. oh, by the way the air bag light began coming on again yesterday. artie walker

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Reason for Visit: Service

I recommend this dealer: No

My Review of Darcars Chrysler Jeep of Lanham:
Staff were not responsive or customer oriented. I dropped my car off at 7am and after 4 calls was finally able to speak with Willie the assistant manager at 1:30pm about the status of my car. I specifically reuested a call bakc before 12noon in case I needed to rent a vehicle if the repairs would extend beyond one day. Needless to say, my car was not even looked at so at 2:30pm I picked up my vehicle and scheduled an appointment with Walddorf Chrysler who normally services my car. I also contacted the General Manager who was not accomodating nor interested in retaining my business and told me that I could pick up me car. I asked him and he didn't care about my concerns and even suggested that I pick up my car. The staff was rag tag and totally unprofessionally. this is the second bad experience that I have had with this company and I will never go back. I am a loyal chysler customer having purchased three vehicles. Please be assured that my complaints is honest and genuine. I can be reached on 301-203-9214 for additional information. Sincerely, Jacqueline Whitaker

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