David O'Neal

Reason for Visit: Sales

I recommend this dealer: No

My Review of David O'Neal:
EXTREMELY pushy when it comes to trading a vehicle. We had already locked in financing with another bank of our own, and they hounded and badgered us for over an hour to get more information, instead of just giving us the number of what our trade was worth to them. We went home VERY unhappy hoping to resolve the problem when the bank was open the next day. Call after call after call to the salesman, the finance department, and numerous sales managers, we recieved no calls back, and were given the run around like no other. We were in a great position to buy a vehicle from them, and they just simply REFUSED to make it easy.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of David O'Neal:
Purchased a used PT Cruiser from this dealership May 25th. Paid cash for the car, but a lien was placed on the car, and the title sent to Chrysler!

I have spent the past month trying to rectify this situation. 3 detailed telephone messages left have been unanswered. A telephone conversation with the salesman, Rick Pedersen, was totally ignored. I finally had to go to the dealership, and was told the title would be returned and signed over to me. That was over a week ago, and still no title, no contact from dealership.

I have been treated like roadkill by this dealership from the moment I drove the car off the lot, that is why I can't give them anything more than a "1" rating. Customer service, quality of work and friendliness are all non-existant, leading to a very poor overall customer experience. The car functions (so far, I'm keeping my fingers crossed!) so they get a "2" for pricing.

Was this review helpful to you? Yes | No