Ferman Jeep

Reason for Visit: Service

I recommend this dealer: No

My Review of Ferman Jeep:
Purchased Vehicle last year it took 3 trips to get the paperwork right. Have tried to keep this dealership as my provider for regular preventive maintenance and warranty work. We have always had to leave multiple voice messages trying to schedule work, both thru the switch board operator and calling direct to the service dept.. In a year we have only ever received a return call twice. When we do reach someone we must schedule 2 weeks in advance for an oil change. Their have been 2 instances when we have waited, with an appointment, for an hour and a half to two hours and found out that the people that we checked in with did not inform anyone else that we were there, so the work never got done. In spite of all of the attemtion that the sales rep. said we would get from the service dept , after purchasing there, we have given up and moved on.

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