Read Reviews Kelly FIAT of Peabody

Kelly FIAT of Peabody

Kelly FIAT of Peabody

One Cross Street
Peabody, Massachusetts 01960


Sales: (978) 774-2600
Service: (888) 618-6866
Parts: (888) 662-8189

Manufacturer: FIAT

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 58 reviews

4.8

4.8 out of 5

58 lifetime reviews

Kelly FIAT of Peabody

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Certified: Kelly FIAT of Peabody

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Kelly FIAT of Peabody has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Kelly FIAT of Peabody

There's a reason why Kelly FIAT of Peabody is a premier new FIAT car dealer for the Peabody area. It's because we provide quality automobiles at prices our customers can afford.

Our knowledgeable staff will answer your questions, help you find the right new car, and can assist with financing. So if you're looking for a new or used Fiat in Boston, Danvers, Lynnfield, Peabody & North Shore Area, stop in to Kelly FIAT of Peabody and we'll get you into the car of your dreams!

Have questions to ask first? Give us a call or visit our website today!

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 11:30 AM - 5:00 PM


Our Amenities

robrobsen
6/4/2013 10:38:00 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dave HeneyDave Heney
Julianna WattleyJulianna Wattley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly FIAT of Peabody:

We worked with Dave and Julianna to get into a FIAT500 for my wife. We wanted to get into a new lease and Dave got us an even better deal so we financed the new FIAT ! Both Dave and Julianna have been enormously helpful and knowledgeable--never pushy!! Purchasing a car through the staff at Kelly was a pleasure. Was a very hassle-free car buying experience. We can only recommend Kelly FIAT.

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Response From: Kelly FIAT of Peabody
Added: 6/7/2013 3:31:29 PM

We appreciate the kind comments Robrobsen! Thank you for visiting us at Kelly FIAT and giving us the pleasure of working with great FIAT fans like yourself. If Dave, Julianna, or anyone here can be of further assistance to you, please don't hesitate to let us know!

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bjsails
6/3/2013 9:47:26 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sergio MaffeoSergio Maffeo
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly FIAT of Peabody:

I worked with Sergio for nearly one year until I was ready to purchase my car--boy, was he patient!! He was enormously helpful and knowledgeable--never pushy!! Purchasing a car through the staff at Kelly, and in particular, Sergio, was a pleasure.

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Response From: Kelly FIAT of Peabody
Added: 6/7/2013 3:28:07 PM

Thank you bjsails for your patience and dedication to us at Kelly FIAT. Sergio's passion for selling FIATs is matched only by his love for the brand, and we're happy that he was able to relay that to you in the year he worked with you. If we can be of any assistance to you and your new purchase please give us a call or visit and we're happy to help out anyway we can!

Twitter
gabriel7
6/3/2013 6:07:16 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stefanie MahrStefanie Mahr
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly FIAT of Peabody:

I had not owned a car in over 12 years and had never leased a vehicle before prior to encountering Kelly Fiat. Stephanie was very enjoyable to work with. She was knowledgeable, informative, patient and understanding of our situation and took the time to get to know us and our preferences. She wasn't at all pushy and she worked hard to meet our requirements and our deadlines, all the while exceeding expectations.

The whole experience at Kelly Fiat was exactly as advertised: quick, easy, simplified, painless and very comfortable.

Thanks for everything,
G

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Response From: Kelly FIAT of Peabody
Added: 6/7/2013 3:25:00 PM

Isn't Stephanie great Gabriel? She really knows her product and we're so happy to have her representing our Kelly FIAT dealership here in Peabody. Even better than that, we're glad to know that she helped you out with your new purchase and from all us at Kelly FIAT, congratulations in becoming a new FIAT lease owner!

If there's anything we can help you with down the road, don't be a stranger Gabriel. Thanks again and enjoy your new car!

Twitter
LDanca
6/3/2013 5:22:07 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stefanie MahrStefanie Mahr
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly FIAT of Peabody:

I had been looking around for an inexpensive replacement car for a very long-lasting vehicle who finally needed a permanent rest. Kelly Fiat had a few random models that seemed to suit my criteria. My primary focus was on a small, 4-5 year old car that would last a few years with maybe a few repairs along the way. Really, I never even thought about a Fiat. I simply believed it was outside of my budget.

The short story is, I'm driving a Fiat Pop, I couldn't be happier (I Love it!) and I didn't break my bank! I'm having So much fun in it that even several days after the purchase I still hadn't found time to set up my devices!

The dealership out-marked every other one I had been visited during my search. My next planned stop had been Kelly Honda, but I never made it.

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Response From: Kelly FIAT of Peabody
Added: 6/7/2013 3:21:43 PM

While our Kelly Honda dealership is also a great value option, we're so happy that you allowed us to take care of your needs LDanca. The fact is, many people believe a FIAT may be outside of their budget, but you won't really know until you come in and visit us!

Thank you for highlighting this point to other readers here on DealerRater and until we see you again, know that we're sharing your enjoyment in your recent Pop purchase.

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fiatenthusiast
6/2/2013 10:42:13 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dave HeneyDave Heney
Sergio MaffeoSergio Maffeo
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly FIAT of Peabody:

After initially exploring Kelly Fiat in the winter, I visited two other Boston area Fiat dealerships and was continually impressed with Kelly's high level of professionalism, transparent communication, and aggressive pricing. Sergio was my main man, and he stayed in touch with offers and updates, but was never pushy or overzealous. When the timing became right for me in April, Sergio made sure I got the best deal possible with my trade-in and rebates, and helped me through that difficult moment of signing on the dotted line. Overall, I am hugely impressed with the Kelly Fiat "studio". They are passionate about their product, making you feel more like family and less like shark bait.

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Response From: Kelly FIAT of Peabody
Added: 6/7/2013 3:18:05 PM

Thanks fiatenthusiast! We're very happy that you researched around with other FIAT dealers and found that we were the best fit for you and your new vehicle. And of course we'll always treat you like family here at Kelly FIAT. Visit us again anytime and thanks for taking time out to share your experience with us here on DealerRater.

Twitter
davidc1
5/13/2013 8:45:28 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Isaac BrutonIsaac Bruton
Dave HeneyDave Heney
Sergio MaffeoSergio Maffeo
Derek PetrosinoDerek Petrosino
Julianna WattleyJulianna Wattley
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly FIAT of Peabody:

I purchased a Smart car at the dealership after viewing on-line. The initial contact was Dave and he was able to work w/me on a price that was better than I had expected. I gave a deposit on a Tuesday and completed the transaction that Saturday w/Isaac and Sergio. They were very accommodating and I felt no pressure to move forward if I did not find the car satisfactory for my needs. I was paying cash for the car and Derek assisted me w/a wire transfer (completed on the following Monday) and Sergio delivered the car to my work place on that Wed. I had new plates/reg and an inspection sticker when it arrived. I could have completed this deal without setting a foot inside the dealership if I had been so inclined. I received a follow up call from Sergio a few days after I took delivery to make sure that I was completely satisfied w/my purchase. This has been a most pleasant experience and I would recommend Kelly Fiat to anyone looking to purchase a new/used vehicle.
David C

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Response From: Kelly FIAT of Peabody
Added: 6/7/2013 3:15:15 PM

Thanks for your recommendation and review David we really appreciate it. We're happy to help out our loyal FIAT customers like you when it comes to delivering your new car, or helping with financial transactions. No matter what it takes, we'll earn your business at Kelly FIAT and we thank you for letting us earn yours. We can't wait to see you again at the dealership David.

Twitter
mcsweet
5/5/2013 6:20:57 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stefanie MahrStefanie Mahr
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly FIAT of Peabody:

My experience at Kelly Fiat was fantastic. Stephanie was a kind, knowledgeable sales person who guided me through the sales process, and never pressured me at all. I had memories of the "hard sell" from a previous dealership experience and this was the polar opposite. The staff there is as friendly and clear as the cars are adorable. I kept waiting for the pressured add-ons to jack up the price, and it never happened. I got a great low monthly rate. It's been over a month now and I still can't help but smile and admire my lovely little green Pop. The car, dealership and entire experience has been fantastic and I can't recommend them enough.

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Response From: Kelly FIAT of Peabody
Added: 5/10/2013 11:04:43 AM

Congratulations on your new FIAT mcsweet!

We are so glad that you enjoyed your experience when you came to our Kelly FIAT dealership and that Stefanie was able to help you find the FIAT you were looking for.

We also would like to thank you for taking the time to review our dealership on DealerRater.

Please let us know if you have any questions or concerns in the future.

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Ljoyceortiz
5/2/2013 4:55:25 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sergio MaffeoSergio Maffeo
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly FIAT of Peabody:

Sergio was helpful and friendly. Seemed honest. Overall experience was great. Great selection of cars. Test drive went well. Neat clean environment. Nice doing business with them

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Response From: Kelly FIAT of Peabody
Added: 5/3/2013 10:45:22 AM

Thank you for writing such a kind review about our Kelly FIAT dealership Ljoyceortiz.

We are happy to hear that you had a great experience and that Sergio was able to assist you.

Please contact us if you have any questions or concerns in the future!

Twitter
tjrowe
5/2/2013 3:28:18 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dave HeneyDave Heney
Sergio MaffeoSergio Maffeo
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly FIAT of Peabody:

Dave and Sergio were excellent to deal with, and the dealership was friendly and welcoming. I would recommend this dealership to anyone searching for a new or used vehicle.

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Response From: Kelly FIAT of Peabody
Added: 5/3/2013 10:42:55 AM

Thank you for the great recommendation tjrowe!

We try to give our customers the best possible experience when they come in and visit us and are glad to hear that you had an excellent one.

Please let us know if you have any questions or concerns in the future.

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beachdays323
5/2/2013 2:44:19 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stefanie MahrStefanie Mahr
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly FIAT of Peabody:

Stefanie was very easy to work with. They gave me a good value for my trade in and made the process very smooth. I would recommend Kelly Fiat to others.

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Response From: Kelly FIAT of Peabody
Added: 5/3/2013 10:40:46 AM

Thank you for taking the time to review our Kelly FIAT of Peabody dealership beachdays323!

We are so happy that Stefanie was able to assist you when you came in and visited our dealership.

Please let us know if we can help you out in the future!

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Reviews 11-20 >>