My Review Of Kelly FIAT of Peabody:
Over the weekend my wife and I made what was intended to be a preliminary, information-gathering visit to Kelly Fiat in Peabody. When we arrived there we were greeted by Sergio Maffeo, a member of the sales staff, who listened patiently to our questions about the Fiat product line, and provided clear and comprehensive answers. We then went on a test drive, and upon returning to the dealership, reiterated that we were information gathering at that point, but the offer we were made on the model we were interested in was simply too good to pass on. In short, we are now Fiat owners.
It is worth mentioning that all the staff was friendly, couteous, and outgoing, and that at no time did we feel remotely pressured to make a purches - a far cry from many other experiences I've had at dealerships in the past, some of which started off pleasantly enough, then quickly turned hostile and agressive when it was clear we weren't ready to buy. Had I sensed this at all at Kelly, I never would have bought there on principle. But Sergio was affable and helpful through the entire process, as was the general manager, Issac. Highly recommended.
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