Kendall 4 Seasons Subaru

Kendall 4 Seasons Subaru
1600 Stephens Ave.
Missoula, Alabama 59801
(406) 728-2510

Manufacturer: Subaru

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Twenty-Four Month Rating: 5.0/5
5 Reviews
Kendall 4 Seasons Subaru

Overall Score: 5 Star Rating5.0



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danadina
5/15/2012 11:42:09 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam, Curt, Bud

My Review of Kendall 4 Seasons Subaru:
The Kendall website describes the Kendall Way as being "more than selling and servicing vehicles. It's about doing the right thing." Well, Kendall proved this to be true. We'd helped our aging parents through the process of buying a Certified used vehicle, only to find that this particular one seemed to be a lemon from the start, with an elusive stalling problem. Kendall assured us that for them to sell a lemon was unheard-of; they went the extra mile many times over to make the situation right, even offering to exchange the vehicle. Our parents were delighted with the exchange, and we are pleased to know that they have Kendall standing so solidly behind them. Kendall does the right thing. If I could, I'd rank them 6 stars out of 5 for excellence beyond the call of duty.

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Partyof3
3/18/2012 7:25:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis and Sean

My Review of Kendall 4 Seasons Subaru:
Travis was patient and helpful, great to work with. I didn't get the high pressure feeling that had made me want to leave other dealerships I'd been to. They were quick to get all of the financing together and I didn't feel like I had to haggle to get what I wanted. Overall a great experience and I will definitely recommend them to friends and stop at this lot again for my next purchase.

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Chrishenningsen@msn.com
1/31/2012 3:58:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Unknown

My Review of Kendall 4 Seasons Subaru:
Although they are no longer a VW sales dealership they continue to do a great job servicing my Jetta Sportwagon. One wish of mine is that they pursue establishing a stand alone VW dealership in the near future.

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DebC
1/31/2012 1:26:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin (mechanic) and Bud Buller, GM

My Review of Kendall 4 Seasons Subaru:
I recently took my car to Kendall 4 Seasons Subaru for some preventative maintenance. As a result of miscommunication I left there unhappy. Thankfully, I did not just let it go and as a result I sent an email to the General Manager of Kendall, Mr. Bud Buller. I was very impressed and surprised when that same evening I got a response. Mr. Buller said that he did not want any customer to leave their dealership upset and asked me to meet with him. Regardless of the outcome of our meeting I was already impressed just because there seemed to be genuine concern by Mr. Buller.

I had my meeting today with Mr. Buller and the mechanic that worked on my car, Kevin. The three of us went over what had happened. They both listened patiently while I explained my frustrations and never once made me feel rushed. No excuses were given by anyone, just honest explanations. It turned out to be a combination of miscommunication and a new employee in the service department that caused my requests to not be relayed to the mechanic, Kevin and then some of Kevin's info to not be relayed back to me. It has all sense been resolved.

As of today, I am a loyal and satisfied Kendall Subaru customer and will remain so because I now know from experience that they really do care about their customers, they proved that to me today! Thank you Kendall 4 Seasons Subaru for having good people like Kevin and Bud working at your dealership! I especially want to thank Mr. Bud Buller, General Manager, for going ‘above and beyond’ to keep from losing a customer!


Sincerely,
Debbie C.
Missoula, MT

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montanajane
8/27/2011 10:09:17 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bruce Reid

My Review of Kendall 4 Seasons Subaru:
Like most people right now, I was driving a gas hog and although I loved it, I wanted a more economical car. But it had to be more than "ordinary." My son (from NM) and I went 'looking' for a Subaru Legacy when he was here in late July. We found one in Whitefish which is perhaps 17 miles north of my home. After he left, a friend and I went back to Whitefish to check out thr Legacy I had seen before. That experience was not a good one, and I left unhappy and upset. So we went looking online and found a dealer in Bozeman, MT, and Kendall in Missoula. Both my friend and I talked to Bruce Reid and he seemed so helpful that I called him again. (Bear in mind, I had "found" the car I wanted in Whitefish, but didn't want to deal with them. I don't appreciate salesmen who holler and scream at me.) In talking to my son in NM, he made it clear that regardless of how "clean" my Buick was, there was no way I would get the Blue Book trade-in value -- that everyone was looking for better gas mileage and so was Mom! The first time I talked to Bruce, he treated me very politely and I felt he genuinely wanted to help me. The entire "transaction" took place over the phone and internet. They got the White Legacy from Whitefish and as it turned out, I paid exactly the same price as the Whitefish dealer was asking. But I had calm heads (my son was one, plus Bruce) telling me that it was a good price, and that I was getting a good deal. So another friend and I went to Missoula last Wednesday and brought the White Legacy home. Normally, whenever my late husband purchased a new vehicle (he believed in trading every two years), we would get the hair dryer out and remove the dealer logo. This car will proudly carry Wendall's logo. I will not take it off, and will proudly tell friends where it was purchased.

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