Koons College Park Ford

Reason for Visit: Sales

I recommend this dealer: No

My Review of Koons College Park Ford:
I was referred to this dealership thru cars.com.<br>The dealer contacted me and I went in for a test drive. I told him ahead of time what I wanted. When I got there, he gave me a &quot;new&quot; car with almost 3,000 miles on it! He wanted to sell it to me at a &quot;great price, $300 under invoice!&quot;. Ha, they lost a customer...For Life! Their service department refused to fix two items under warranty. I'll steer clear of Koons College Park for anything except bad memories.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Koons College Park Ford:
I was sold a Ford Escape Hybrid with a rear floor mat option included. I was asked to sign papers that everything was in order in the office, after I had inspected the car and it had been sent for washing. After signing papers, I arrived home only to find that there were no floor mats. I wrote to the sales persons and got no response. A customer service person by the name of Somalia called me and I reported the problem, but have still received no response. I have also not received a maintenance schedule, which could lead to problems with my warranty. That is why I rate the dealership as very poor on all counts.

Was this review helpful to you? Yes | No