Landmark Dodge Inc

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Landmark Dodge Inc:
I went to Landmark Dodge to purchase a vehicle I had seen on an Internet add. So I get there and I speak to mike liles ( who was actually a nice guy) and i go check out the car. It was a nice ford explorer sport, very clean and it seemed well maintained. So i took it out for a test drive and it seem like it drives fine. So i decide I'm interested and i tell him my price range. (I'm a college student so its not very much) The price of the car was 6,888 and he comes back saying the deal that his GM wanted to offer me was 225 for 48 months. That would have ended up being OVER 10,000 for a 2001 explorer. So I'm like no way. Anyways long story short i talk the price down close to where i want it. So I tell him I want to get it checked out by a mechanic ( because i don't trust used car dealers). He assures me that his mechanics check everything out and fix everything. Anyways the next day I took it to Firestone for a complete check up. Turns out it needs all new breaks and rotors and wouldn't even pass MO inspection ( which they told me it already had)! The break pads were falling apart! It also needed tons of other stuff that would have cost over $1700. All in all the dealership sucked and would have had a hell of a law suit had I gotten into an accident because they lied about the inspection.

One positive thing i do have to say was that Mike Likes was a very nice guy and seemed like he actually wanted to get me into that car. It was his JERK manager Doug that was being very obnoxious, pushy, and pressuring me. He was the one behind all of the Lies, and bad deals. But he is the owners son so he gets to do whatever he pleases i guess.

One more thing. Also this Doug guy ( i really hope I'm remembering his name correctly) asked to talk to mike for a second and asked me to step out and this guy began screaming at mike a cursing at him VERY loudly and my 7 year old brother could hear his terrible language. I really hope enough complaints get this guy out of a job.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Landmark Dodge Inc:
What a crazy experience. trying to buy a Ram truck. salesmen tells us the price ( price is even in written on the windshield ) we test drive it, agree to the price and give a deposit , salesman returns 20 minutes later and said that it was $1000 more than he quoted because that price was for current Dodge owners only. He knew we were not Dodge owners. So their counter offer was $1000 more than the original quoted price.

We politely said no, stood up and told him we wanted our deposit back. The sales manager overhears this and sees us stand and literally went crazy in front of the other customers in the showroom and kept yelling,"SIT DOWN ! (I wasn't about to sit down for this yahoo shouting at me )

I'm generally not a yeller but it became a very ugly exchange between us for the showroom to witness, he used profanity but I didn't stoop to his level. The poor young salesman was like a deer caught in headlights. This sales manager is wacky. We bought a truck elsewhere that day and had a good laugh about the manager at Landmark Dodge.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Landmark Dodge Inc:
STAY AWAY!!! I called Landmark Dodge in interest of a used truck. I spoke to a man named Don I believe and he was pushing me to come out and buy it over the phone. I went out their and used another dealer, he was fine. When it came time to negotiate the price he wanted me to make an offer so I did, and when he proposed my offer to the sales manager, the manager said that I need to dig up some coffee cans in my backyard. I thought that was very unprofessional. Don't tell me to make an offer if your going to criticize it, and if you're a manager act like it.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Landmark Dodge Inc:
I tell everyone I can to stay away from this place! My wife and I recently purchased a minivan from them. In the 6 weeks that we have owned it, we have taken it back 5 times to the shop for various problems! First, the belt squeaked. They sprayed it with compressed air, saying that the moisture in the air caused it to squeal. Next day, same problem, they adjusted it...few days later, same problem....they FINALLY agreed to replace the belt, although they requested payment. I had to talk with the Used Car Manager and convince him to pay for it. Next came squealing brakes...turns out there's only 30% brake pad on the car...it only had 28K on it and we bought the PREVIOUS YEAR'S MODEL! When questioned as to why they sold it with such a low amount of brake pad left, the Used Car Manager responded that 10% will pass inspection - what a load of crap! Seems like they're truly looking to take care of their customers, aren't they?!?! When I informed him that he ought to be paying for this, he gave me some crap about an unanticipated expense on both of our parts. After more arguing, he agreed to pay labor ($100) and for me to pay for parts ($40)...not quite fair in my opinion, but I was so tired of arguing that I agreed. Next came a trip out of town. I have to send the wife and kids back early b/c the kids are sick. The car doesn't start! (this is the 5th week we've had the car, mind you). We jump it, and it doesn't re-start once we get back into town. They keep it for more than 48 hours running some kind of diagnostic bull on it. I question the alternator, and they say it might be a wiring thing (which they immediately inform me won't be covered under my warranty! - how convenient for them!). Finally, after I keep calling them to see how it's progressing, they say the battery has a bad cell. HELLO!? Who doesn't check that first thing when a car doesn't start? It took you 48 hours to figure that out? Why is a car with 29K not starting? They agree to pay for it (but only b/c the factory warranty cover it) and my extended warranty cover the rental car. I am now in the process of trying to rescind the purchase of this car, as we were not given the title at the time of the purchase. Under Missouri law, the buyer must be given the title or the transaction cannot be considered completely valid. I want this hunk of crap off my hands, and this dealership investigated for poor salesmanship and poor service. In a backward way, I am glad to see that I'm not the only one who has had a hard time there! I only gain comfort knowing that people throughout my community will know of this dealership's service record. Maybe through this posting and through a drop in sales, they will become more reputable. Here's hoping!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Landmark Dodge Inc:
My husband, my 3 yo daughter, and I went to Landmark Dodge to get some information and test drive the Dodge Ram. Like on of the other commentors, we wanted to compare prices on 2 trucks. However, the salesman refused to give us prices and was extrememly rude and pushy. After about 15 minutes of being treated very poorly, we got up to leave. On the way out, the saleman called by husband an asshole. The sales manager then followed us across the parking lot screaming "Are you going to buy a car or not?" When we said absolutely not from that dealership, he started screaming for us to get off his lot. By this time my husband lost his temper and told the guy to quit being an asshole, which triggered a barage of profanities from the sales manager (including the F word) right in front of my child. I actually thought the sales manager was going to physically attack my husband. It was the most bizarre and surreal experience I've ever had trying to buy a car. I think they've got a loose cannon they need to get rid of - although from talking to some others who are familiar with the dealership, one of the sales managers is the owner's son. I guess that would explain why he's still around, as this obviously is not the first time he's been extremely inappropriate with customers.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Landmark Dodge Inc:
I purchased a van in 2005. I enjoyed the van so much I decided to go back again even though thte first time I had a rough time with the salesmen. I ended up going back and bought a Sebring in 2006. BIG MISTAKE.. I had the car in the shop 10 times in the first 3 months. I had rental car after rental car. I broke down on the side of the road. I had a bad fuel pump, a faulty temp gauge and fan, bad brakes and the most annoying a horn that went off constantly. They told me it had never happened before and that they did not know anyone with the horn problem. I asked for a new car. They refused and I retained a lawyer who advised me that due to Missouri Lemon Law, I had to let them try to fix my car 2 times. I was furious. I am know just bidding my time and will go elsewhere to purchase a new vehicle.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Landmark Dodge Inc:
They suck its that simple My car has been there more than I drive it,05 dodge neon sxt. They had it last week for another issue for 4 days to do a radio shorted out and a power steering pump which is out again!!!!!!!! I have had this car in and out of there for a no start issue to many times to recall They Played the guess the part bad game and still isnt fixed a yr later???
now I have no power steering a rougher idle than before so Ima going to see if the guys at jay wolfe will find anything

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