Landmark Dodge Inc

Reason for Visit: Service

I recommend this dealer: No

My Review of Landmark Dodge Inc:
I tell everyone I can to stay away from this place! My wife and I recently purchased a minivan from them. In the 6 weeks that we have owned it, we have taken it back 5 times to the shop for various problems! First, the belt squeaked. They sprayed it with compressed air, saying that the moisture in the air caused it to squeal. Next day, same problem, they adjusted it...few days later, same problem....they FINALLY agreed to replace the belt, although they requested payment. I had to talk with the Used Car Manager and convince him to pay for it. Next came squealing brakes...turns out there's only 30% brake pad on the car...it only had 28K on it and we bought the PREVIOUS YEAR'S MODEL! When questioned as to why they sold it with such a low amount of brake pad left, the Used Car Manager responded that 10% will pass inspection - what a load of crap! Seems like they're truly looking to take care of their customers, aren't they?!?! When I informed him that he ought to be paying for this, he gave me some crap about an unanticipated expense on both of our parts. After more arguing, he agreed to pay labor ($100) and for me to pay for parts ($40)...not quite fair in my opinion, but I was so tired of arguing that I agreed. Next came a trip out of town. I have to send the wife and kids back early b/c the kids are sick. The car doesn't start! (this is the 5th week we've had the car, mind you). We jump it, and it doesn't re-start once we get back into town. They keep it for more than 48 hours running some kind of diagnostic bull on it. I question the alternator, and they say it might be a wiring thing (which they immediately inform me won't be covered under my warranty! - how convenient for them!). Finally, after I keep calling them to see how it's progressing, they say the battery has a bad cell. HELLO!? Who doesn't check that first thing when a car doesn't start? It took you 48 hours to figure that out? Why is a car with 29K not starting? They agree to pay for it (but only b/c the factory warranty cover it) and my extended warranty cover the rental car. I am now in the process of trying to rescind the purchase of this car, as we were not given the title at the time of the purchase. Under Missouri law, the buyer must be given the title or the transaction cannot be considered completely valid. I want this hunk of crap off my hands, and this dealership investigated for poor salesmanship and poor service. In a backward way, I am glad to see that I'm not the only one who has had a hard time there! I only gain comfort knowing that people throughout my community will know of this dealership's service record. Maybe through this posting and through a drop in sales, they will become more reputable. Here's hoping!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Landmark Dodge Inc:
My husband, my 3 yo daughter, and I went to Landmark Dodge to get some information and test drive the Dodge Ram. Like on of the other commentors, we wanted to compare prices on 2 trucks. However, the salesman refused to give us prices and was extrememly rude and pushy. After about 15 minutes of being treated very poorly, we got up to leave. On the way out, the saleman called by husband an asshole. The sales manager then followed us across the parking lot screaming "Are you going to buy a car or not?" When we said absolutely not from that dealership, he started screaming for us to get off his lot. By this time my husband lost his temper and told the guy to quit being an asshole, which triggered a barage of profanities from the sales manager (including the F word) right in front of my child. I actually thought the sales manager was going to physically attack my husband. It was the most bizarre and surreal experience I've ever had trying to buy a car. I think they've got a loose cannon they need to get rid of - although from talking to some others who are familiar with the dealership, one of the sales managers is the owner's son. I guess that would explain why he's still around, as this obviously is not the first time he's been extremely inappropriate with customers.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Landmark Dodge Inc:
I purchased a van in 2005. I enjoyed the van so much I decided to go back again even though thte first time I had a rough time with the salesmen. I ended up going back and bought a Sebring in 2006. BIG MISTAKE.. I had the car in the shop 10 times in the first 3 months. I had rental car after rental car. I broke down on the side of the road. I had a bad fuel pump, a faulty temp gauge and fan, bad brakes and the most annoying a horn that went off constantly. They told me it had never happened before and that they did not know anyone with the horn problem. I asked for a new car. They refused and I retained a lawyer who advised me that due to Missouri Lemon Law, I had to let them try to fix my car 2 times. I was furious. I am know just bidding my time and will go elsewhere to purchase a new vehicle.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Landmark Dodge Inc:
They suck its that simple My car has been there more than I drive it,05 dodge neon sxt. They had it last week for another issue for 4 days to do a radio shorted out and a power steering pump which is out again!!!!!!!! I have had this car in and out of there for a no start issue to many times to recall They Played the guess the part bad game and still isnt fixed a yr later???
now I have no power steering a rougher idle than before so Ima going to see if the guys at jay wolfe will find anything

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Landmark Dodge Inc:
Mu husband and I visited the Landmark Used Sales site. We inquired about 3 minivans and asked the prices. The sales manager came to us and asked which van we were interested in the most. We explained we wanted pricing on all three to make our decision. He said we cannot help you then. My husband laughed and asked why he could not give us the prices. The sales manager said quote "Don't start with me". I walked up and heard the conversation and we started to leave. I was laughing with my husband and the sales manager FOLLOWED us out of the building continuing to say "Don't start with me" and that we were harrassing HIM. I have never dealt with a more disrespectful person.

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