Manhattan

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Manhattan:
I went to Manhattan Mazda to purchase a particular model (Mazda3) with particular features and a specific color. I was told that the model was available and I gave the salesperson a deposit for a few days while I did some research on financing options. When I contacted the salesperson to finalize the arrangements less than a week later, I was told that he thought I had requested a lower end of this model, which was the right color but did not have all of the features that I told him I wanted; and that he could get me the model I wanted, but that it would not be in the color I had clearly stated was the only color I would consider. He then told me he could get the exact car I wanted from a dealer in Massachusetts, but when I researched this further I learned that the Massachusetts dealer did not have the car. Although the manager of Manhattan Mazda said he would refund my deposit, I had to challenge the charge on my credit card through the credit card company. It took about a month for the credit back to my account was finalized. Never again!!

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