Mirak Chevrolet Hyundai

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Hayes

My Review of Mirak Chevrolet Hyundai:
I had an appointment for the 30k miles service today and was it was a very enjoyable start to the day. My serviceman was polite, courteous and indeed very helpful in assisting me. I had also arranged to have a loaner car with one of the coupons I had received in the mail and that too went without a flaw. Bill noticed that my inspection sticker was outdated and suggested that an inspection be performed on their premises which I found absolutely great. One less thing for me to think about! The car was ready for me at a time conveniently arranged prior in the morning. The whole service didn't feel like the ordeal I would have had at another Chevrolet dealer. Thanks again and I look forward to the next service!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jessica Mirak, Nick Charas

My Review of Mirak Chevrolet Hyundai:
My husband and I were looking for a reliable commuter car, when we came upon Mirak's website. We found a few cars we might be interested in, so we called the dealership. Our experience from start to finish was incredible. The sales staff was knowledgable, helpful and friendly. We didn't feel pressured into making a purchase, as we felt the staff was interested more in making sure we were happy with our decision, rather than making a quick sale (which I have experienced with other dealerships in the past). We ended up purchasing one of the cars that we test drove, and we couldn't be happier. The car, although used, was in incredible condition, and we have been happy with it since we bought it last year. There were no surprises - the dealership represents it's cars exactly the way they are in person - they do not hide any possible flaws in the photos online. When we are ready for our next car, we will be returning to Mirak.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Grafton and otheres

My Review of Mirak Chevrolet Hyundai:
At Mirak, my wife and I were very quickly shown a Hyundai Tucson which fit our needs. Although Mirak did not have it in the color and with the packages we wanted, they were able to obtain exactly the right car from another dealer in just a few days. Since then their service has been excellent and prompt -- it is usually possible to watch TV in their comfortable waiting area for one or two hours and then pick up the finished car. They can often schedule service on short notice, and they are unfailingly courteous on the phone and in person. All of this stands in contrast to our experiences over the years with other Boston area car dealers and service centers.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: 5

My Review of Mirak Chevrolet Hyundai:
Seemed very open and willing to do business with me--had exactly what I wanted and allowed me to take my Azera for a nice, long test-drive. The car is almost silent when idling, and is silky-smooth. It really IS a "Korean Cadillac", and the dealership, even today, six months later, still treats me as a "cadillac owner", rather than "Oh, no, he's back _again!" Their service department is HUGE and focused with moving cars in and out through the service process efficiently and with a minimum of delay and inconvenience to the customer. The one time they made a mistake was in omitting to properly put the registration sticker on my license-plate when I bought the car and transferred the plates from my old vehicle (a beloved Toyota Tundra that was getting too expensive with gas at $4.00/gallon). As a consequence of this error, I got a ticket--which they promptly paid for me--on top of that, they gave me a card good for a free oil-change (a value of $50 to $80)! without me even having to ask for it! Would I recommend Mirak! Frankly, I don't think I will be dealing with anyone else ever again. If it isn't Mirak--it isn't a fair deal! Everyone at Mirak--You go, guys! There's a reason you've been around as long as you have--because you're honest, honorable and more than fair!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Grafton

My Review of Mirak Chevrolet Hyundai:
I had a fantastic experience with this dealership - and would WHOLEHEARTEDLY recommend them to anybody intersted!! Absolutely no pressure and very helpful!! I couldn't have asked for a better place to buy my car from. There pricing was very competitive; the friendlyness of everyone I dealt with could not be topped. I did finance my car through them, and even give the finance dept accolades. I shopped around to get the best finnance charge, they came in and beat it. Two weeks after I bought my car the tire pressure light came on: I brought it right in thinking it must be some sort of fluke. There was a nail in my tire. They fixed it and had me in and out very quickly - the best part - no charge. Fantastic customer service. I hate to be repetitive, but if you're looking to purchase a new car, Mirak in Arlington is a great place.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Buck, Tim Moore

My Review of Mirak Chevrolet Hyundai:
This is the 4th time I have purchased a vehicle from my friends at Mirak it is always more non-confrontational, pleasant and effortless than any other dealer I have visited. They take their time and actually listen to what I am looking for, instead of trying to push me into whatever car they need to move that day. They don't play any of the games other dealers do. The first time I used them they were the 3rd dealer I visited because I initially received lower quotes elsewhere, only to discover that at these other dealers, things like destination fees had been left out, rebates I didn't qualify for were included and I had to finance at their inflated rates. Mirak told me what I could buy the car for, and thats the price I paid, plus they beat my credit union's already low rate. John Buck was the most knowledgeable salesperson I have ever met and Tim Moore took his time and explained all of my options to me in the business office, without being pushy and I ended up getting a great package of extras with the car. The Sales Mananger Norm came over and thanked me personally for my business and my car was clean with plates and the sticker on it the next day when I picked it up. I can honestly say I will never buy a car anywhere else, so do yourself a favor and visit the nice folks at Mirak, you won't be sorry you did.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Tedeschi and Rachel

My Review of Mirak Chevrolet Hyundai:
I had my Sonata serviced at Mirack a few weeks ago and was more than satisified with the work that was done on my car and the customer service. Mr. Tedeschi was very informative as to what was being done to the car. I felt very comfortable as a woman speaking to him about an automobile. I have gone to many dealerships in the past and they seemed to speak down to me thinking I know nothing about cars. I would definately recommend Mirak to my friends and family. Keep up the good work Mr. Tedeschi and and fellow employees.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Rachel & Craig

My Review of Mirak Chevrolet Hyundai:
I had bought my car a little less than a year ago at RT 2 Hyundai with 31,000 miles on it.

Now, my car has 55,000 miles on it, 2004 Hyundai Santa Fe.

Last week, my car over-heated and I couldn't drive it. I brought it over to Mirak because it was only 5 miles from where I work, and where the car stopped on me.

They wanted all the service records, oil changes etc... I gave them all my oil change records, and they said they couldn't fix it under the warranty because I didn't have the 30,000 service done. I'm like, I bought it AFTER the fact. They told me to go ask the dealer I bought it from for previous records.

Went to RT 2, they said it shouldn't have been a problem to warranty it, because I bought it after 30,000 anyways.

Mirak said the ONLY way they would fix it under warranty was if I paid the 600 to get the 60,000 service done FIRST.

I ended up towing it to RT 2 Hyundai. BUT, when my car got there, it was missing the radiator cap, and some parts of my engine were disassembled.

RT 2 is fixing it under warranty without all the gimicks of Mirak.

I wouldn't recommend going to Mirak for anything. They weren't very nice either.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: larry mitchell

My Review of Mirak Chevrolet Hyundai:
It was just a wonderful experience having larry mitchell as my service writer very knowledgable, and polite, a credit to mirak hyundai's service dept thank you joe mitchell ( no relation ) i don't have 250 words to put other than i have purchased 5 or 6 cars from mirak over the years and have been very happy just a great dealer ship again thank you

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: 3

My Review of Mirak Chevrolet Hyundai:
Mirak Chevy made a much better impression on me and my friend, than the person whose review I read today. Maybe I would not have gone there if I had seen the poor review first, so I am glad I didn't, because I took away nothing but good impressions from my experience at Mirak Chevrolet and Mirak Hyundai.

I am shopping for a new car (or used) and went to Mirak Saturday. We started at the Chevrolet side. They have two stores on Mass Ave. One Hyundai and one Chevrolet.

The salesman we talked to first was friendly and helpful. He understood that we were only looking at car and that we were going to go to the Hyundai part too. He took his time and showed us the cars he had outside and then showed us the Cobalt and something else that was a little too much money for me, but we were told that we could easily get a used one for much less, and that made sense. We were just shopping, but he was gave us his full attention the whole time. His name was Michael, and when I said we were going to look at Hyundai, he actually walked us over to the other building and introduced us to the sales manager.

After seeing both, I am probably going to buy a new Hyundai, but I can recommend the Chevrolet people without any hesitation. Everybody at Mirak was good to us as far as great customer service goes. It isn't the closest dealership, but it is the best one I went to so far

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