Reason for Visit: Service
I recommend this dealer: No
My Review of Power Isuzu, Hyundai:
This is the copy of an email I sent to power:
Hello,
I wanted to share an experience with you, concerning the parts department at your Hyundai/Isuzu dealership on East McDowell Rd. This isn't regarding the physical part, but the customer service (or lack there of) I experienced. I purchased an Input Speed Sensor for my SanteFe on 06/11/07 and had it installed on 06/12/07 at my local shop. My service mechanic and I took the vehicle on a test drive and found no change in the vehicle. After some testing, he came to the conclusion that the part was defective and proceeded to order one and have it delivered. Once it arrived and was installed, the vehicle operated as normal. It was indeed, the part. I read the receipt that I had been given by the dealership and saw stamped in bright red "No returns on electrical parts." I thought to myself "certainly, they will return this part, it didn't work out of the box". I came to the dealership around 3:30pm on 06/13/07. I had brought with me, my original receipt from the dealership as well as the receipt from the mechanic who installed the part, showing a new sensor had been installed. After waiting for several minutes, a young man slid back the glass and asked me what I needed. I explained the situation, and he replied that I would need to speak with the manager. He and the manager conferred for several minutes, and pulled up some information from the computer. The manager approached me, and as I began to explain to him the situation, cut me off and began to explain to me what I "should have done." I remained calm and polite during this, and tried to reiterate my point, that it wasn't as if it worked for a time and broke... IT SIMPLY DIDN'T WORK. He didn't want to hear it, and cut me off several times. His response was... and I quote "Well, I'm going to be nice, I'm going to take the part and we'll test it and see if it's actually defective or not, but I'm not giving you your money today." He proceeded to tell me that of 2 or 3 different scenarios that I should have followed, and berated me for not choosing to have it repaired there at the dealership (where I was quoted a price totaling three times the amount I paid). He gave me a business card (his name listed as Jerry A. Froio) and scribbled on the card that he had my part. This isn't a matter of company policy, or losing money. This is an issue of customer service. The correct answer would have been to refund a Hyundai customer his purchase without the attitude or insinuation that he was lying. Ask anyone in sales, ANYONE, and they will tell you that overcoming a customers barriers is the first step in closing a sale. With customer service like yours, and several Hyundai dealerships in the area, I find myself asking "Why should I ever go there again?"
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