Rock River Hyundai

Reason for Visit: Service

I recommend this dealer: No

My Review of Rock River Hyundai:
I recently took my 5 year old Sonata into have some service. There were problems with the Engine and it has the 10yr/100000 mile protection plan...or so I thought. The clutch was slipping, which is not covered. With that said, before I knew the damage, the Service people said there was coffee upstairs in the showroom. It took all of 2 seconds to realize that this was a tactic to get me towards the new cars. Where upon I meet Dave. "How is it going" he said with a smirk. After explaining that I am here just to figure out what is wrong with my car he promptly suggested that I give one of the new models a spin. Not really interested, I decided to take it out around the block. I think I stunded them when I took it just around the block. Anyway, to make a long story short when I got back service told me that it was going to cost me about $1200.00 dollars to fix my car. "Needs a new clutch and some other parts", she said bold faced. "Shouldn't this be covered?" I said. "Nope..." Well I don't think so, I thought. "I think I will pass and take it home to store it" I said. "Oh...well it is going to cost $90.00 for us looking at it!" So I paid the clerk and when I turned around who should be there but Dave. With that same stupid smirk he asks if I want to take the new car home for a while to think about it. Thinking better, I told him to call me with a final price and I would think about it. He called about an hour later for what he claimed was a steal, which was more than the car was stickered at and offered $500 for my car in trade. ($1500 less than Kelly Blue Book value.) Thinking better I decided to have my car looked at by another dealer...20 minutes later and $139.00 bucks my car was running like new again. It needed a minor adjustment on the clutch and a tune up. Humm...Rock River Hyundai likes to get you coming or going. I cannot help but subscribe to all the other web pages that have said the same thing about RRH...they will rip you off if they think they can. My advice is stay as far away as possible from these yoko's. The only reason that I gave them a 3 on Friendliness is that they are friendly, but with friends like them who needs enemies.

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