I have owned my Smart car for 3 1/2 years with absolutely no problems. Service here has been outstanding. The best I have ever encountered in my 50 years of owning cars. I will never go anywhere else for service on my car. I live in Baltimore and chose to purchase and service my car at this service center due to their continued standards of excellence. They will not let you down.
"A new high was achieved in car repair work"
I have been taking my wife's Smart Car to this place for many years and have never failed to have a positive experience. The customer care is top notch, and in a case where it was not certain if a problem had been caused by myself or by them they gave me the benefit of the doubt and took care of it free of charge, amazing! I am not used to this in the car repair industry.
My service adviser Jamie Wist has always been responsive to my text, email or phone calls and has provided excellent service.
"They sold me a lemon"
Back in 2010, they managed to sell me a lemon, or branded title, or bad carfax. Whatever you want to call it. They also sold it to me without warranty, while the car only had 4.000 miles. I never had major repairs until right after 50.00 miles. Some cables for the alternator had rust and damaged the alternator. My guess is that the LEMON was sitting in a lot for a while collecting rust and that damaged the car for the long run. $1500 to fix it. When I came back to trade it in, of course, they would not give me crap for it. They took advantage of my inexperience. I went to Germantown and they REALLY helped me. I ended up getting an Electric with Sean.