"Customer first" mentality - Arnie
I don't know much about "The Collection" (first time customer), but if their mission statement reflects the qualities of the salesperson (Juan) who helped me, they're on track for a 5 star rating. The oddity about the whole experience, I've never seen the level of ethics nor a "customer first" demeanor that Juan Garcia displayed, especially in sales. I even jokingly said, I would've never retired from the fire department had my Battalion had a bunch of guys like him. There was nothing pretentious about this guy, his circumspection and genuine care was quite impressive.
A Pleasure to Deal With - JeffB
Bernard Abu-Jowdy was a pleasure to deal with in reaching an agreement on my purchase of a new Jaguar. He was very knowledgeable about the cars and gave honest insight into the vehicles.
Service department from xxxx - Mike S.
If you're thinking of purchasing a Jaguar expect to spend a lot of time at the dealership service department. My XKR has electrical and battery problems that require towing every few months. I put up with it because I like the car, BUT Alpine service is so cumbersome to work with I'm seriously thinking of getting a different car. It's been this way for two years and not much has changed since the AutoNation acquisition. My client adviser is hard to reach and actually has yet to return my call. Car usually not ready when needed. Overall this dealership is a big letdown for the brand. The experience at Audi is far better. Also they recently changed towing providers to AAA with practically zero training. I had to stop one of the drivers from trying to drag my car onto the bed. He had no idea how to put the car in neutral or how to properly hook it. Please don't let this happen to you. Jags have an aluminum frame and hooking them from the bottom can total the car or cause serious damage.