Wonderful Experience!!!!! - scott
Purchased a 2017 Range Rover Sport, very smooth , easy and pleasant experience. Our Salesperson Alan was fantastic!! Very knowledgeable , helpful and professional. He took care of everything we needed and made the purchase simple. We love the truck!!!!!!!
Alex was a pleasure to work with - PeteA1
Alex was a pleasure to work with. He helped us throughout the process without being pushy or to aggressive. I would recommend anyone looking for a Jaguar or Land Rover to deal with Alex.
They are fabulous' - Xkman
I have been going to this dealer for years. Whatever the problem is they fix it fast and with a smile.....and no hassle. Loaners are always available.
Excellent service - Angela622
Service great, Craig knowledgeable, Qicck easy service based on this I would lease another Jaguar met with Ben sales person and he knew everything I needed to know about leasing in the future
easy honest transaction - mark k
Very friendly and honest through the entire process. Shopped the F Pace in other dealerships that were closer to home. These guys did the best for price and car was delivered a month early.
Seamless Experience - Alan Sack
Seamless transaction when leasing my new Jaguar XE. My sales representative, Jim, worked with me to obtain the features I wanted at the right price.
Excellent transaction. Very professional. - Dewey K.
Leased a 2016 Range Rover Sport. Our sales associate Jim was very pleasant and professional. He's knowledgeable and personable as well as patient. I would highly recommend Jim and the dealership to friends and family.
Friendly professional amazing simply the best - Redwings # 12
Land Rover Manhattan from the beautiful showroom to the professional and knowledgeable salespeople thank you for making a young girls dreams come true well done
Can't make a deal correctly; poor customer experience - Unhappy
I wanted to buy a vehicle from them but they took 2 days to put a deal together. They then let me know that my car sold, but wanted me to take a cheaper model. Absolutely the worst dealings I have had. Snotty, arrogant sales force. I will not give them my money. They ruined the Jaguar name and I will go to a competitor.
Do NOT shop here fraudulent sales activity and poor service - ChandlerS
Do NOT shop here! They practice fraudulent sales techniques and do not disclose all information about pre-owned vehicles. I purchased a 2010 Jaguar XFR from this dealership back in 2010, it was a pre-owned model with roughly 6,000 miles on it. The car has been fine and although i had many issues with their service department i have been happy with the car. I recently went to sell the car and found out that it was in an accident before i bought it! This was never revealed to me when i purchased the car, no CarFax or anything was shown to me. THEY DID NOT DISCLOSE THIS ACCIDENT TO ME AT THE TIME OF PURCHASE. I was obviously shocked but worse than that this made me look like a liar because i didn't disclose this info to the party that was buying it. Needless to say the sale price of the car took a huge nose dive, i could have sold it for over $25,000 and now i am getting offers in the teens.
I went to Jaguar the first time and met with their manager Mya. He assured me that they would "pull the file" and see if their was a CarFax in the file. I had already told him there wasn't but i understood that he needed to do his due diligence. He repeated several times that if they didn't find a CarFax that they would "make it right". After this meeting I felt like something may get done, but then one week went by, two weeks, i couldn't get Mya on the phone. I went back a second time and he told me that it was the end of the month and that they were closing their books blah blah, just stalling me some more hoping i would quit. This went on for a bit longer and i finally got fed up and brought my father with me to the dealership again.
This time Mya wasn't in so i talked to the General sales manager Will. He gave me more of the "pull the file" and "we will make this right" talk, but he was more of a straight shooter and i thought he would help handle the situation. He took the time that same day to send me an email with comps of similar cars to mine showing me the price he thought i should get, i appreciated this but it didn't help me settle the issue i was having. There also weren't any comps exactly like my car since it has very low mileage and is in average shape. After this email i called him one more time when i was at CarMax to sell the car, they were offering me $17,500. I was so fed up i was going to take it but i decided not to, when i called Will he said to take it, hoping that would end my incessant calling. I have been calling Will for over two weeks now and have not received a call back. I think he believes that he "made it right" by sending me that email, but really all "make it right" is is cryptic corporate talk that doesn't give you any resolution.
In closing i would NEVER shop here again as they were not forthcoming about the accident the car had and ripped me off on my original purchase and now i am getting hit on the other side trying to sell the car. The salesmen Eric Doxey who sold me the car is still there, but they have never once put him on the phone with me or allowed me to talk to him. You would think they would understand what they did and unless offer to buy the car from me for the value it would have been worth had it not been in an accident. They have low balled me on offers and have brushed me aside since i have no recourse. Well this is my recourse, hopefully i can help someone else not get duped by this dealership and their employees and the questionable sales techniques they use.
If Jaguar Huntington cares to make this right please give me a call, i know you have my number, I've left you both about 30 unreturned messages. Thanks - Chandler
I own a 2002 X-Type 2,5 auto. The service has been... - xcomcar
I own a 2002 X-Type 2,5 auto. The service has been outstanding, in fact a tech informed me that I needed the rear spring replacment after taking the car on a road test. He said it squeeked, i never heard the squeek. They have kept the car up to date with all suggested upgrades. Highly recommended service department. The sales department was also excellent,
Service department sucks - gatesbuster
After Darien Jaguar closed shop, I had to go to White Plains Jaguar to get my XFR serviced. First the facilities are subpar and I have not seen a dealership for a luxury brand being that lousy. Second: service; non existant; Each issue I had with my car stayed an issue and they never were able to fix it. I called Jaguar USA; their answer was change dealership; they did not try to get in touch with the dealer service department. Jaguar build attractive cars but has a very poor dealer network and is not making any effort to improve it. If I was Mr Tata (owner of Jaguar) I would spend a little bit more attention in customer service. A happy customer is one that comes back. It won't be me, even though I love Jags, I will go to another brand with better service record.