Joe Rigolini-Exceptional Service - LIngram8090
My husband and I had been in the market for a new car, and after extensive research we decided on the Jaguar F-Pace. We went to Jaguar in Edison and were introduced to Joe Rigolini our Sales Consultant. This was one of the most peaceful buying experience I’ve ever had. Joe was more than happy to answer our multitude of questions, spend time with us looking at different options and through it all, I never felt pressured to make an immediate decision. After our test drive we expressed to Joe exactly what we were looking for, since the option we wanted were not on the lot, he immediately too action to locate a vehicle to meet our needs. To our luck the exact car we were looking for had just come off the boat and was at the processing center. Joe offered to take us there to see, and I can say he listened to everything we said, because this car was exactly what I described. Needless to say we made the deal on the spot and picked up our brand new car 3 days later.
At Jaguar when you return to get your new car, they have a technology specialist sit with you in the car and go over all the functionalities; they thoroughly teach you how to use your car. The entire buying experience was seamless, easy and comforting. I am very happy we choose Jaguar and that by change we had the opportunity to work with Joe.
Thank you Joe and the team at Jaguar for making our car buying experience a pleasure,
Anthony and Lara
Personable and Knowledgable! - Humberto & Kathy
It was the first time we ever walked into a Jaguar dealership. Rod was amazing! He gave us the right amount of space then answered all our questions and cleared all our doubts about Jaguars. We never knew all the amazing features on a Jaguar, we signed the same day. Our best experience in a dealership ever, thanks to Rod. We came from always having a BMW to loving our Jaguar. Rod was direct and knew how to compare Jaguars to every other car in the market. The dealership was very accommodating they stayed late, picking up the car was a breeze, paperwork was done without a phone call of issues. I recommend to visit this dealership when shopping for a new car, you will be impressed as we were.
F Pace Experience - Ann G Rice
Kristina Young and the team at Jaguar Darien were the most competent, professional, kind, fun group of individuals who I have ever had the pleasure to work with. Carrie started conversation with me via email a few months back, but I never felt hassled into following up yet I felt completely comfortable taking my time to try for a test drive. Once there, I was assigned to Kristina Young who I completely adore. She and I will be fast friends for a long time, I can already tell. She is very knowledgeable about her products, yet never pushy or overbearing. I think she will go very far in her career. I feel she is very happy to be doing the work she does and is energized to meet new people. Fred finalized the process in financing, and was efficient, and kind. I had a 10 Star experience with Jaguar Darien, and will refer future customers as I am able to. Thanks for the great service.
Great Customer Care / Superior Technical Skills - BritCar
The team at White Plains Jaguar has the best service for my Jaguar in the area. My XK8 is a 2000 Coupe so it is 17 years old. This presents unique issues (such as availability of parts and specialized service). The automotive techs at White Plains Jaguar have many years experience with Jaguars so they understand the mechanical issues with my particular car. I have had extensive work done on it, but the team has always saved me time and money. Needless to say, my XK8 runs beautifully.
Edgar is an excellent technical advisor, always patient and courteous. The team in the shop (Al and John) have many years mechanical experience with Jaguars, and they have my full trust. I would never go anywhere else for my XK8 service.
Great experience buying my XE - Sid
Bought my second car from Alfreda and the Jaguar Monmouth guys! It was a great experience. I was looking for an XE and she answered all my questions and gave me all the details I was looking for. As I knew exactly what I wanted, we agreed on a deal over the phone and she offered me a fantastic price. ( being an existing customer probably helped her know i was a serious buyer).
Once at the dealership, we went over the lease details one final time , everything was exactly as we had discussed on the phone. No surprises or new "fees"!!. They were delivering a number of cars that day, but I was still in and out of the dealership in an hour with my new car.
Thank you Alfreda and team!
BUYER BEWARE-CHECK THAT THE WHEELS MATCH THE CAR - Girls know wheels too
Tires and rims being sold on special models do not match size and rims on actual cars' legal sticker on window. Cars are lost and mysteriously found when you take the long ride out there. Showroom models also have wrong size model tires. Salesman nice enough. Manager ridiculously explains and you just have to leave . Luxury dealerships do not pull stunts like that. I was minutes away from purchase when I noticed the switch and was told they do not have the rims listed for that NEW car anywhere and there was more than one left which also had wrong rims on it. Please be aware- I only lost valuable time but I would hate for someone else to buy car and notice missing, listed features/extras too late.
BAD CUSTOMER SERVICE - URASTARTRANSPORT
I purchased a USED 2014 RANGE ROVER
from this DEALERSHIP
The Sales Person AJ promised me mats for the car, then he said, "HE DIDNT PROMISE ME MATS"
He Also Said He Would Fix The Scratches By Scheduling With His SCRATCHE GUY
I brought it in
They Kept It for a week
ReInstalled My Missing Camera
That was there when I 1st saw the car
Then when I purchased the car
There was NO FRONT DRIVER Camera
That they REPLACED
But The Issue I had Was When the GM BROCK SANDERS told me that " He Can't Make A USED CAR Into A NEW CAR n Instead Of Spending $60,000
I should have SPENT $80,000 on a NEW CAR"
Seamless Experience - Alan Sack
Seamless transaction when leasing my new Jaguar XE. My sales representative, Jim, worked with me to obtain the features I wanted at the right price.
WHAT A SHAME!!! - balyanak
i have 2012 Land rover LR4 with Certified Pre Owned Warranty which was purchased from this dealer about a year ago. Recently passenger cabin filled out with lots of water due to heavy rain. I have taken my car to this dealership , and it was diagnosed as dispose pipe coming from sunroof to the bottom of the car was misplaced. I was told that this was not covered under warranty and was asked to pay $1000 so they can put the pipe back. I refused the charge and fix and i was charged $250 for diagnose. For those who get excited about cpo warranty, it basically covers nothing. If you have a Landrover, you need to live the fact that this luxury suv gets lot of water inside :) Any pipe may come out on this car and you may be faced $1000 for the fix (put the pipe back) There are thousand of complains about the same issue and no one including this dealer and Land Rover USA do care about the fix. This car may work in California, not in New York. What a shame!!!!
Do NOT shop here fraudulent sales activity and poor service - ChandlerS
UPDATE 4.25.17 Jaguar Huntington finally came through on their promise and after reviewing for a long time came back and offered me $1,500 to "make this right". I happily accepted this payment as they could have told me just to go scratch based on me writing this review. I do appreciate that they tried to soften the blow of this issue. Although $1,500 does not come close to the total loss i took on this i really do appreciate that they did this and it changed my perspective of the business. Thanks Jaguar Huntington. I want to be clear that they didn't ask me to delete this or update this, they just offered me the payment because they felt it was right.
Do NOT shop here! They practice fraudulent sales techniques and do not disclose all information about pre-owned vehicles. I purchased a 2010 Jaguar XFR from this dealership back in 2010, it was a pre-owned model with roughly 6,000 miles on it. The car has been fine and although i had many issues with their service department i have been happy with the car. I recently went to sell the car and found out that it was in an accident before i bought it! This was never revealed to me when i purchased the car, no CarFax or anything was shown to me. THEY DID NOT DISCLOSE THIS ACCIDENT TO ME AT THE TIME OF PURCHASE. I was obviously shocked but worse than that this made me look like a liar because i didn't disclose this info to the party that was buying it. Needless to say the sale price of the car took a huge nose dive, i could have sold it for over $25,000 and now i am getting offers in the teens.
I went to Jaguar the first time and met with their manager Mya. He assured me that they would "pull the file" and see if their was a CarFax in the file. I had already told him there wasn't but i understood that he needed to do his due diligence. He repeated several times that if they didn't find a CarFax that they would "make it right". After this meeting I felt like something may get done, but then one week went by, two weeks, i couldn't get Mya on the phone. I went back a second time and he told me that it was the end of the month and that they were closing their books blah blah, just stalling me some more hoping i would quit. This went on for a bit longer and i finally got fed up and brought my father with me to the dealership again.
This time Mya wasn't in so i talked to the General sales manager Will. He gave me more of the "pull the file" and "we will make this right" talk, but he was more of a straight shooter and i thought he would help handle the situation. He took the time that same day to send me an email with comps of similar cars to mine showing me the price he thought i should get, i appreciated this but it didn't help me settle the issue i was having. There also weren't any comps exactly like my car since it has very low mileage and is in average shape. After this email i called him one more time when i was at CarMax to sell the car, they were offering me $17,500. I was so fed up i was going to take it but i decided not to, when i called Will he said to take it, hoping that would end my incessant calling. I have been calling Will for over two weeks now and have not received a call back. I think he believes that he "made it right" by sending me that email, but really all "make it right" is is cryptic corporate talk that doesn't give you any resolution.
In closing i would NEVER shop here again as they were not forthcoming about the accident the car had and ripped me off on my original purchase and now i am getting hit on the other side trying to sell the car. The salesmen Eric Doxey who sold me the car is still there, but they have never once put him on the phone with me or allowed me to talk to him. You would think they would understand what they did and unless offer to buy the car from me for the value it would have been worth had it not been in an accident. They have low balled me on offers and have brushed me aside since i have no recourse. Well this is my recourse, hopefully i can help someone else not get duped by this dealership and their employees and the questionable sales techniques they use.
If Jaguar Huntington cares to make this right please give me a call, i know you have my number, I've left you both about 30 unreturned messages. Thanks - Chandler
Stay Away from this Dealership - Cynthia Rodriguez
STAY AWAY FROM THIS DEALER......My experience at Land Rover Jaguar of Manhattan was the worst that I have ever experienced by far with any luxury car dealer. To begin, the dealership is undergoing construction and the place was dark and gloomy and very depressing. There was was a limited amount of vehicles available for customer viewing; staff morale was also sad and gloomy. Thomas was my sale rep and Moustafa was the finance manager. Both were inattentive throughout the process. I already knew what I wanted so I tried to steer away from focusing on the atmosphere. Nevertheless,, I decided on a RR and asked for the VIN to call it into my insurance company for a quote. This was on Monday. Tuesday I never heard from the dealership to at least follow up on my interest. Wednesday, I called and emailed in the a.m. and finally got a response around 5: 00 PM. I confirmed my interst and requested my vehicle for Friday the same week. On Thursday I received a call from the dealership, Thomas, who informed me that the vehicle had indeed arrived at the dealership and that I would be able to pick it up as scheduled. Thomas proceeded to then request my insurance information, which I found awkward, but I provided. A couple hours later I received a call from the insurance company stating that the dealership had called in insurance insurance for a vehicle with a VIN number different from what I had provided.
***Long story short, the dealership gave the vin for a car that was 1,000 less than the original car that I requested. They deceived me and tried to act as if they were doing me a favor. After I informed of what I had found out they said that they thought they were doing me a favor.
******Stay away from this dealership; they are not nice; they are deceitful and customer service and respect is non existent.
Wondering How they sell cars? Can't make a deal Correctly - mad buyer
I tried to purchase a car from them, first off, it took over two days for them to return my call?, then when the GM finally called me back, he was irritable and unfriendly, I was ready to purchase the car but had such bad vibes from the lack of regard, and nonchalant attitude, that it made me want to avoid dealing with them. I can't imagine a dealer that does not care about customer service, and/or selling cars. Quite confusing?
I own a 2002 X-Type 2,5 auto. The service has been... - xcomcar
I own a 2002 X-Type 2,5 auto. The service has been outstanding, in fact a tech informed me that I needed the rear spring replacment after taking the car on a road test. He said it squeeked, i never heard the squeek. They have kept the car up to date with all suggested upgrades. Highly recommended service department. The sales department was also excellent,
Service department sucks - gatesbuster
After Darien Jaguar closed shop, I had to go to White Plains Jaguar to get my XFR serviced. First the facilities are subpar and I have not seen a dealership for a luxury brand being that lousy. Second: service; non existant; Each issue I had with my car stayed an issue and they never were able to fix it. I called Jaguar USA; their answer was change dealership; they did not try to get in touch with the dealer service department. Jaguar build attractive cars but has a very poor dealer network and is not making any effort to improve it. If I was Mr Tata (owner of Jaguar) I would spend a little bit more attention in customer service. A happy customer is one that comes back. It won't be me, even though I love Jags, I will go to another brand with better service record.