Efficient and Easy - Jaguar
The experience I had at Ray Catena Jaguar of Edison was painless. The dealership is very efficient and Alan Burnside offered so much of his knowledge about the car in such a pleasurable and non pushy way.
They are fabulous' - Xkman
I have been going to this dealer for years. Whatever the problem is they fix it fast and with a smile.....and no hassle. Loaners are always available.
A pleasure to deal with - Nah ex
The dealership is a pleasure to deal with.
I have purchased my third vehicle at Heritage Jaguar. Me Ben Katz was the salesman and he really cared about my choice of vehicle.
F Pace Experience - Ann G Rice
Kristina Young and the team at Jaguar Darien were the most competent, professional, kind, fun group of individuals who I have ever had the pleasure to work with. Carrie started conversation with me via email a few months back, but I never felt hassled into following up yet I felt completely comfortable taking my time to try for a test drive. Once there, I was assigned to Kristina Young who I completely adore. She and I will be fast friends for a long time, I can already tell. She is very knowledgeable about her products, yet never pushy or overbearing. I think she will go very far in her career. I feel she is very happy to be doing the work she does and is energized to meet new people. Fred finalized the process in financing, and was efficient, and kind. I had a 10 Star experience with Jaguar Darien, and will refer future customers as I am able to. Thanks for the great service.
check engine light - Eddie Marcano
I had just purchased a 2013 xjl from a third party dealer. My engine light came on after just driving for 50 miles. I called jaguar of white plains and was fortunate to speak with Edgar. He mentioned that my car had a recall on the O2 sensors and to bring it in. Edgar made me feel comfortable from the initial conversation. Edgar provided me with top notch costumer service. I was even provided with a loaner car while i waited for the car to be serviced. No more check engine light. Edgar treated me like family! I will definitely continued to service my car here as long as Edgar is still employed here.
Thanks Edgar. (That guy needs a raise!)👍👍
easy honest transaction - mark k
Very friendly and honest through the entire process. Shopped the F Pace in other dealerships that were closer to home. These guys did the best for price and car was delivered a month early.
Penske jaguar Paramus New Jersey is the best - Pat Barrett
I was shopping around to lease a new jaguar XJL I went to a few dealerships and was very dissatisfied with the product knowledge and the pricing. I heard that Servet Acur was top jaguar salesman in the country. He knew the product and gave me great pricing. He was straight and honest through the whole deal everything he said he delivered on time I would always recommend him.
Seamless Experience - Alan Sack
Seamless transaction when leasing my new Jaguar XE. My sales representative, Jim, worked with me to obtain the features I wanted at the right price.
Great Deal - Claire1
There was great customer service. Our sale's rep Jim was fantastic and helped us throughout the entire process and afterwards too. We highly recommend him for your Land Rover experience.
Stay Away from this Dealership - Cynthia Rodriguez
STAY AWAY FROM THIS DEALER......My experience at Land Rover Jaguar of Manhattan was the worst that I have ever experienced by far with any luxury car dealer. To begin, the dealership is undergoing construction and the place was dark and gloomy and very depressing. There was was a limited amount of vehicles available for customer viewing; staff morale was also sad and gloomy. Thomas was my sale rep and Moustafa was the finance manager. Both were inattentive throughout the process. I already knew what I wanted so I tried to steer away from focusing on the atmosphere. Nevertheless,, I decided on a RR and asked for the VIN to call it into my insurance company for a quote. This was on Monday. Tuesday I never heard from the dealership to at least follow up on my interest. Wednesday, I called and emailed in the a.m. and finally got a response around 5: 00 PM. I confirmed my interst and requested my vehicle for Friday the same week. On Thursday I received a call from the dealership, Thomas, who informed me that the vehicle had indeed arrived at the dealership and that I would be able to pick it up as scheduled. Thomas proceeded to then request my insurance information, which I found awkward, but I provided. A couple hours later I received a call from the insurance company stating that the dealership had called in insurance insurance for a vehicle with a VIN number different from what I had provided.
***Long story short, the dealership gave the vin for a car that was 1,000 less than the original car that I requested. They deceived me and tried to act as if they were doing me a favor. After I informed of what I had found out they said that they thought they were doing me a favor.
******Stay away from this dealership; they are not nice; they are deceitful and customer service and respect is non existent.
Do NOT shop here fraudulent sales activity and poor service - ChandlerS
UPDATE 4.25.17 Jaguar Huntington finally came through on their promise and after reviewing for a long time came back and offered me $1,500 to "make this right". I happily accepted this payment as they could have told me just to go scratch based on me writing this review. I do appreciate that they tried to soften the blow of this issue. Although $1,500 does not come close to the total loss i took on this i really do appreciate that they did this and it changed my perspective of the business. Thanks Jaguar Huntington. I want to be clear that they didn't ask me to delete this or update this, they just offered me the payment because they felt it was right.
Do NOT shop here! They practice fraudulent sales techniques and do not disclose all information about pre-owned vehicles. I purchased a 2010 Jaguar XFR from this dealership back in 2010, it was a pre-owned model with roughly 6,000 miles on it. The car has been fine and although i had many issues with their service department i have been happy with the car. I recently went to sell the car and found out that it was in an accident before i bought it! This was never revealed to me when i purchased the car, no CarFax or anything was shown to me. THEY DID NOT DISCLOSE THIS ACCIDENT TO ME AT THE TIME OF PURCHASE. I was obviously shocked but worse than that this made me look like a liar because i didn't disclose this info to the party that was buying it. Needless to say the sale price of the car took a huge nose dive, i could have sold it for over $25,000 and now i am getting offers in the teens.
I went to Jaguar the first time and met with their manager Mya. He assured me that they would "pull the file" and see if their was a CarFax in the file. I had already told him there wasn't but i understood that he needed to do his due diligence. He repeated several times that if they didn't find a CarFax that they would "make it right". After this meeting I felt like something may get done, but then one week went by, two weeks, i couldn't get Mya on the phone. I went back a second time and he told me that it was the end of the month and that they were closing their books blah blah, just stalling me some more hoping i would quit. This went on for a bit longer and i finally got fed up and brought my father with me to the dealership again.
This time Mya wasn't in so i talked to the General sales manager Will. He gave me more of the "pull the file" and "we will make this right" talk, but he was more of a straight shooter and i thought he would help handle the situation. He took the time that same day to send me an email with comps of similar cars to mine showing me the price he thought i should get, i appreciated this but it didn't help me settle the issue i was having. There also weren't any comps exactly like my car since it has very low mileage and is in average shape. After this email i called him one more time when i was at CarMax to sell the car, they were offering me $17,500. I was so fed up i was going to take it but i decided not to, when i called Will he said to take it, hoping that would end my incessant calling. I have been calling Will for over two weeks now and have not received a call back. I think he believes that he "made it right" by sending me that email, but really all "make it right" is is cryptic corporate talk that doesn't give you any resolution.
In closing i would NEVER shop here again as they were not forthcoming about the accident the car had and ripped me off on my original purchase and now i am getting hit on the other side trying to sell the car. The salesmen Eric Doxey who sold me the car is still there, but they have never once put him on the phone with me or allowed me to talk to him. You would think they would understand what they did and unless offer to buy the car from me for the value it would have been worth had it not been in an accident. They have low balled me on offers and have brushed me aside since i have no recourse. Well this is my recourse, hopefully i can help someone else not get duped by this dealership and their employees and the questionable sales techniques they use.
If Jaguar Huntington cares to make this right please give me a call, i know you have my number, I've left you both about 30 unreturned messages. Thanks - Chandler
Test Drove a F-Pace - axarunner
I had an excellent experience with Christopher Hoyle of Jaguar of Morris County. Low pressure, nice guy. I was at the dealership to check-out the new Jaguar F-Pace which is the new SUV. Nice vehicle, competitively priced.
I own a 2002 X-Type 2,5 auto. The service has been... - xcomcar
I own a 2002 X-Type 2,5 auto. The service has been outstanding, in fact a tech informed me that I needed the rear spring replacment after taking the car on a road test. He said it squeeked, i never heard the squeek. They have kept the car up to date with all suggested upgrades. Highly recommended service department. The sales department was also excellent,
Service department sucks - gatesbuster
After Darien Jaguar closed shop, I had to go to White Plains Jaguar to get my XFR serviced. First the facilities are subpar and I have not seen a dealership for a luxury brand being that lousy. Second: service; non existant; Each issue I had with my car stayed an issue and they never were able to fix it. I called Jaguar USA; their answer was change dealership; they did not try to get in touch with the dealer service department. Jaguar build attractive cars but has a very poor dealer network and is not making any effort to improve it. If I was Mr Tata (owner of Jaguar) I would spend a little bit more attention in customer service. A happy customer is one that comes back. It won't be me, even though I love Jags, I will go to another brand with better service record.