No-hassle experience - doctorgh
It was a worthwhile experience for me to drive down from northern Bergen County. Jim was easy to deal with via email and in-person. No financial games were played and there was no shuffling from one office to the next, as Jim was the only one from sales and financing who was needed for the entire process. I recommend highly!
They are fabulous' - Xkman
I have been going to this dealer for years. Whatever the problem is they fix it fast and with a smile.....and no hassle. Loaners are always available.
New Jaguar Lease - Earl12
The entire experience was professional. We arrived at 11 am, the scheduled time and all the paperwork was in order which was excellent. The salesperson, Ben Katz, was knowledgeable and answered all my questions and explained operation of the car in a timely and efficient manner.
Superb Customer Service! - MoneyGreenCruz
Edgar has always been super friendly, he always listens to what I need and never has tried to get over on me. Every time I bring in my vehicle he aims to please and inclusively has always gotten my car washed and provided me with a loaner when needed. He follows up with phone calls and even calls the next day. I have observed this same genuine behavior with other clients as well.Everyone always leaves with a smile. His team and him provide great and efficient customer service. I never really trust dealerships, but I trust his sincerity. I would travel to any dealership Edgar was working at just because of his customer service skills and kind demeanor. I have already recommended him and this dealership to other people. Thank YOU!
easy honest transaction - mark k
Very friendly and honest through the entire process. Shopped the F Pace in other dealerships that were closer to home. These guys did the best for price and car was delivered a month early.
Horrible customer service - Discovery
Just purchased 2017 discovery. Next day it was back into service for a vacuum hose leak! Car died on the road and had to be towed. No one from the dealership picks up the phone. You will be lucky if you get a return call. The car is now giving me multiple issues and the best response I can get is to wait until the end of the month when a loaner will be available. Unless I drop off the car and not have any form of transportation. Which will probably happen considering the vechile is not safe to drive!!!!! No one seems to care! This entire process has been a nightmare and would not wish this upon no one. You would think a high end dealership would have amazing service and customer support but they have 0!!!!!!!!
Seamless Experience - Alan Sack
Seamless transaction when leasing my new Jaguar XE. My sales representative, Jim, worked with me to obtain the features I wanted at the right price.
Great Deal - Claire1
There was great customer service. Our sale's rep Jim was fantastic and helped us throughout the entire process and afterwards too. We highly recommend him for your Land Rover experience.
Friendly professional amazing simply the best - Redwings # 12
Land Rover Manhattan from the beautiful showroom to the professional and knowledgeable salespeople thank you for making a young girls dreams come true well done
Jaguar Huntington & Kevin Sharkey, Very Satisfied. - Laura G
I buy a fair share of cars, personally and at work. I've dealt with many different dealerships, sales people and sales managers. My experience with Kevin Sharkey was actually enjoyable. Yes, it was an enjoyable experience at a car dealership!
We went to the dealership interested in a Land Rover Discovery Sport. We were lucky enough to get Kevin Sharkey as our salesperson. We explained what we were looking for, he had us driving the Land Rover and the Jaguar F-Pace within a few minutes. No uncomfortable exchanges trying to drive a car without the promise of buying one. Kevin's demeanor is warm and friendly, I wish all my interactions with salespeople were this pleasant. He is responsive via phone and email (I bothered him too much, sometimes even answering my email on his day off).
The pricing was better than what was being shown on the website pricing tools and there was never any attempt to add unnecessary charges or fees. We ended up with the F-Pace and couldn't be happier with the experience.
We're looking forward to a continuing relationship with Kevin and Jaguar of Huntington.
Test Drove a F-Pace - axarunner
I had an excellent experience with Christopher Hoyle of Jaguar of Morris County. Low pressure, nice guy. I was at the dealership to check-out the new Jaguar F-Pace which is the new SUV. Nice vehicle, competitively priced.
I own a 2002 X-Type 2,5 auto. The service has been... - xcomcar
I own a 2002 X-Type 2,5 auto. The service has been outstanding, in fact a tech informed me that I needed the rear spring replacment after taking the car on a road test. He said it squeeked, i never heard the squeek. They have kept the car up to date with all suggested upgrades. Highly recommended service department. The sales department was also excellent,
Service department sucks - gatesbuster
After Darien Jaguar closed shop, I had to go to White Plains Jaguar to get my XFR serviced. First the facilities are subpar and I have not seen a dealership for a luxury brand being that lousy. Second: service; non existant; Each issue I had with my car stayed an issue and they never were able to fix it. I called Jaguar USA; their answer was change dealership; they did not try to get in touch with the dealer service department. Jaguar build attractive cars but has a very poor dealer network and is not making any effort to improve it. If I was Mr Tata (owner of Jaguar) I would spend a little bit more attention in customer service. A happy customer is one that comes back. It won't be me, even though I love Jags, I will go to another brand with better service record.