Sales Team "Gets It"! - Firesand Jaguar F-Type SVR
I had the privilege to work with James Mull over the course of my transaction when purchasing a new car. James is the sole reason I purchased this vehicle as he understood my schedule, time constraints and we were able to build a strong rapport via text and email. The deal was done with the utmost professionalism, transparency, honesty and if it were not for the team at Ray Catena, I would have purchased another model from another dealership. James takes the time to understand his customers needs and works within those boundaries, while going out of his way to make sure the deal closes and all parties walk away happy with the result. I highly recommend Ray Catena & James Mull for earning my business for life! Thank you for a great experience and the start to a great relationship!
Great Service - Myrange2016
I leased my Range Rover Evoque in May 2016, the experience was the best one yet. No pressure from Jas Nayyar my sales advisor, I advised her of my price range and we looked into see what we could do. At the time I went as a single woman and never did anyone try to steer me the wrong way. I would def recommend Jas.
Also I had an emergency service that needed to be done. Chris in service was very helpful, I went in at 8 am and was done by 8:45 am and on my way to the office in perfect timing. The waiting area is clean and neat, breakfast was also provided for guests.
They are fabulous' - Xkman
I have been going to this dealer for years. Whatever the problem is they fix it fast and with a smile.....and no hassle. Loaners are always available.
I am highly satisfied with the Jaguar lease. - White Panther
My leasing consultant was Benjamin Katz, who understood right away what I was looking for over the phone and I had the car within two days. The Polaris White Jaguar XE has all the features I was looking for: AWD Prestige, Light Oyster Interior leather seating, 380W Meridian sound system, to mention only a few.
Highly professional, fully knowledgeable, extremely helpful in answering questions of any type and friendly: these are only a few of the compliments through which I would like to thank Benjamin Katz and Jaguar Freeport.
easy honest transaction - mark k
Very friendly and honest through the entire process. Shopped the F Pace in other dealerships that were closer to home. These guys did the best for price and car was delivered a month early.
Seamless Experience - Alan Sack
Seamless transaction when leasing my new Jaguar XE. My sales representative, Jim, worked with me to obtain the features I wanted at the right price.
New car sale experience - MM
Purchased a new vehicle with the help of Jim. Very helpful and straight to the point. He streamlined the process and was extremely professional. I couldn't ask for better help.
Friendly professional amazing simply the best - Redwings # 12
Land Rover Manhattan from the beautiful showroom to the professional and knowledgeable salespeople thank you for making a young girls dreams come true well done
Test Drove a F-Pace - axarunner
I had an excellent experience with Christopher Hoyle of Jaguar of Morris County. Low pressure, nice guy. I was at the dealership to check-out the new Jaguar F-Pace which is the new SUV. Nice vehicle, competitively priced.
Do NOT shop here fraudulent sales activity and poor service - ChandlerS
Do NOT shop here! They practice fraudulent sales techniques and do not disclose all information about pre-owned vehicles. I purchased a 2010 Jaguar XFR from this dealership back in 2010, it was a pre-owned model with roughly 6,000 miles on it. The car has been fine and although i had many issues with their service department i have been happy with the car. I recently went to sell the car and found out that it was in an accident before i bought it! This was never revealed to me when i purchased the car, no CarFax or anything was shown to me. THEY DID NOT DISCLOSE THIS ACCIDENT TO ME AT THE TIME OF PURCHASE. I was obviously shocked but worse than that this made me look like a liar because i didn't disclose this info to the party that was buying it. Needless to say the sale price of the car took a huge nose dive, i could have sold it for over $25,000 and now i am getting offers in the teens.
I went to Jaguar the first time and met with their manager Mya. He assured me that they would "pull the file" and see if their was a CarFax in the file. I had already told him there wasn't but i understood that he needed to do his due diligence. He repeated several times that if they didn't find a CarFax that they would "make it right". After this meeting I felt like something may get done, but then one week went by, two weeks, i couldn't get Mya on the phone. I went back a second time and he told me that it was the end of the month and that they were closing their books blah blah, just stalling me some more hoping i would quit. This went on for a bit longer and i finally got fed up and brought my father with me to the dealership again.
This time Mya wasn't in so i talked to the General sales manager Will. He gave me more of the "pull the file" and "we will make this right" talk, but he was more of a straight shooter and i thought he would help handle the situation. He took the time that same day to send me an email with comps of similar cars to mine showing me the price he thought i should get, i appreciated this but it didn't help me settle the issue i was having. There also weren't any comps exactly like my car since it has very low mileage and is in average shape. After this email i called him one more time when i was at CarMax to sell the car, they were offering me $17,500. I was so fed up i was going to take it but i decided not to, when i called Will he said to take it, hoping that would end my incessant calling. I have been calling Will for over two weeks now and have not received a call back. I think he believes that he "made it right" by sending me that email, but really all "make it right" is is cryptic corporate talk that doesn't give you any resolution.
In closing i would NEVER shop here again as they were not forthcoming about the accident the car had and ripped me off on my original purchase and now i am getting hit on the other side trying to sell the car. The salesmen Eric Doxey who sold me the car is still there, but they have never once put him on the phone with me or allowed me to talk to him. You would think they would understand what they did and unless offer to buy the car from me for the value it would have been worth had it not been in an accident. They have low balled me on offers and have brushed me aside since i have no recourse. Well this is my recourse, hopefully i can help someone else not get duped by this dealership and their employees and the questionable sales techniques they use.
If Jaguar Huntington cares to make this right please give me a call, i know you have my number, I've left you both about 30 unreturned messages. Thanks - Chandler
I own a 2002 X-Type 2,5 auto. The service has been... - xcomcar
I own a 2002 X-Type 2,5 auto. The service has been outstanding, in fact a tech informed me that I needed the rear spring replacment after taking the car on a road test. He said it squeeked, i never heard the squeek. They have kept the car up to date with all suggested upgrades. Highly recommended service department. The sales department was also excellent,
Service department sucks - gatesbuster
After Darien Jaguar closed shop, I had to go to White Plains Jaguar to get my XFR serviced. First the facilities are subpar and I have not seen a dealership for a luxury brand being that lousy. Second: service; non existant; Each issue I had with my car stayed an issue and they never were able to fix it. I called Jaguar USA; their answer was change dealership; they did not try to get in touch with the dealer service department. Jaguar build attractive cars but has a very poor dealer network and is not making any effort to improve it. If I was Mr Tata (owner of Jaguar) I would spend a little bit more attention in customer service. A happy customer is one that comes back. It won't be me, even though I love Jags, I will go to another brand with better service record.