If you want financial miracles worked... - ErinTherapy
Mark Fladseth and Tom Henschel at Manly Honda in Santa Rosa did things financially that I didn't think car dealerships could do.
Mark started my good experience by having a quality and subtlety in his communication skills that I have experienced no where else in the Bay area. He's clearly led a full life and been highly, warmly, successfully interactive in many areas of his career before now. It was clear that I could actually trust Mark. I had been searching private owners, dealerships, rent-to-buy companies, and felt lucky to drive 2+ hours to deal with Mark and Tom up in Santa Rosa. I'd do it again.
Mark offered me a more than competitive price, I got approved for a loan with (what I thought was) a low credit score, we OVERNIGHTED forms to LA to get my co-owner to sign, and powered through this in less than a week. At the last minute, there were some delays, and though I won't be specific here, let's say the guys worked an absolute miracle to get me out the door in time. Talk about stress. It was a bit of a bumpy ride, and they got me through in the end. I hope they got compensated exceedingly well for their work with me. They both deserve bonuses for it!
Tom got me half the interest rate the bank wanted to offer me. Half! He also explained things, in highly understandable terms, all the way through. Exemplary dedication, knowledge and clarity. (He is clearly the "get it done, and get it done right" guy, cuz *everyone* came to him for help while he was working with me.)
I talked to both men after hours, and on their days off!!! And they responded, and got me to the right people (Hugo Mendez, who, very compassionately, made my life a LOT easier by sending me to the dealership closer to where I lived), when I needed help getting the car checked out after the purchase.
Looking to get a second car soon, and will ABSOLUTELY go back. I'm looking forward to working with Mark and Tom again!!!
Great experience!! - HondaCivic
Fernando was helpful and very informative. He was able to take care of our need and advise us with what car we were really interested at. People here at this dealer are friendly and service was quick and easy. I would definitely recommend this dealer to my friends and family.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
I love Capitol honda is good service - Davidg
Mr tom loi is my saleman he is so frienly and good service i buy a brand new 17 odyssey from him i love my van thank you tom loi
Great Experience! - Cay
Linn was very professional and gave us our space and time to make our decision about which car to buy. He was friendly and accommodating.
INTERNET SALES CONSULTANT
Misunderstanding Resolved - ultrarunner
I got an internet price via email for a CR-V and after a test drive decided to buy. Unfortunately, the price I was quoted assumed financing through Honda and I was planning to pay with a check. The price was going to be higher if I paid by check. This unexpected change surprised me and I left without buying the car. Later that evening, I got a call from the sales manager who apologized for the misunderstanding and offered to let me buy the car at the original price. I took him up on this generous offer because it was still the best price I’d found. I had a great buying experience at South Bay Honda the next day and love my new CR-V.
Excellent Sales Employee....... - sanfran960
Just wanted to say thank you Wayne Tarlton and Jason for their wonderful patience and understanding of what my needs where with purchasing a new 2017 Honda CRV EXL. They went out of their way to make sure I got exactly what I wanted. Thanks for everything you two where wonderful !!!!!!
A straight, honest, fair, car purchase experience. - grmccray
We recently purchased a 2015 Honda CRV AWD EXL from Thurston.
We had an all cash offer agreed to prior to purchase and expressed our desire to have the actual sale and pickup process as streamlined and straight forward as possible with no unnecessary credit application requirement.
Tracey Thurston himself set up a very good experience and introduced us to John Daniels who took us through the necessary paperwork as painlessly as possible and with no surprises.
Then Juan Sandoval went through every aspect of how the CRV worked and all it's features and set up the initial electronic preferences to our liking (he did an extremely thorough job and displayed an intimate understanding of the vehicle we were purchasing).
Overall, the experience was a breath of fresh air after a number of false starts and failed promises at other Honda dealerships.
Thank You Thurston Honda, we love our new CRV and appreciate the honest and fair transaction that you have provided us.
Great experience - gromit
We bought a 2014 CRV (new) at the dealership, and then leased a 2017 Accord Hybrid. We worked with a salesman named Larry Silk both times. He was great. Very low pressure, turned paperwork around quickly, and was knowledgeable. I can't speak to the other sales people there, but he made what we usually dread (a trip to the dealer) into a more than tolerable experience. When it came time to haggle over price, we found the process went much faster and less painful than at other dealerships we've dealt with. We were pleased with the price both times - better than the going rates we had found on-line both times. They didn't aggressively try to upsell us on extended warranties and the like. We have thus far been happy with their service as well. And we love both cars!
Pretty Good experience. - Justin Tilson
I'm not one for the whole car buying process. It's long, tedious & as a former sales person, I find myself recognizing little cues & tactics sales people use to achieve their objective (which i'm not mad at, just kinda jaded to the whole thing in general). In addition, my last experience with buying a car was less than stellar & left me with a car that as much as I loved, gave me a whole lot more problems than I wanted. All that said, this was pretty nice. I saw the car online & sent a request to the dealer to see if it was still available & my guy, Manny V. got back to me the next morning to set up a time to check it out. When we got there Manny answered our questions, & worked with us to get us a pretty good deal on my new (used) car. He was even able to take my old beloved off my hands too. It was a Saturday, so while there was a lot of hustle & bustle we never felt like we weren't cared for or paid attention to. If my specific tastes allow, I just might come back for the next one.
No Pressure Sales - Jstr808
Great experience! The staff was knowledgeable and friendly. There was no pressure to buy and the staff was helpful. The process moved effectively and efficiently. Any questions or concerns were addressed. I will come back here for all my Honda needs. Loving my new ride!!
great deal - Joechimienti
Sunday, August 13, 2017.
We just got a great deal on a new Accord. We got the car we wanted. Miguel Garcia, our sales consultant helped us get our car and through all the paperwork and out the door, real fast. Ask for Miguel, tell them Virginia sent you and you want the same good deal.
Thanks to Miguel and Hopkins Honda
Air bag replacement - Michael Garty
Dropped off my Honda Element for airbag replacement, great service and follow up, had a small issue with my windshield which they followed up quickly with and are going to fix. They stand by their work.
Service Is Great - Jeff F.
We've been coming here for years now. We love how they explain the before and after of the services that they will do to our car. No wonder, they are always busy and have satisfied customer. Service and mechanic crew are very welcoming. Their price are affordable too. Thanks again!!!
Excellent servicewe - Mhernan
We are very happy with the Honda Pilot we purchased at San Francisco Honda this week. The service we received was great from this young man. He walked us through the whole process from the beginning to the end. We really liked his friendly and pleasant personality. We really recommend him.
Oil Change and Tire Rotation - TechTranSocialWork
I would have provided 5 stars but...
I am giving 4 stars because of the following:
Costumer service = Great!
Shuttle service = Excellent!
Timely service = Yes!
Only point of concern:
The technician whom serviced my vehicle informed my clerk that I was missing a transmission dipstick. I thought this was odd. this was the first time I've ever heard of such a thing, but I am not a mechanic, so I trust that Honda Specialists know what they are saying and looking for, since they work on Hondas all day, everyday.
I moved forward by ordering a transmission dipstick (they didn't have any in stock). I came in two days later when the item arrived and I asked the Parts guy to help me locate the hole where the dipstick should be placed. He didn't know and so he asked a technician. The technician came out and looked and saw that there was already a dipstick in place.
Thankfully- It was never missing and I was able to return the item with ease.
On the other-hand, how can a seasoned technician inform me and the clerk that I was missing as dipstick, when it was clearly in sight?
I lost time from work, energy and could have spent my morning more productively instead of running around like a dipstick.
Great service and customer support - Tdaniel
Had oil change and alignment good customer service good people would come here again for more service I would refer people to your service well done
Purchase new car - JJ
She did a great job I was Happy with everything from her. Good product excellent service only thing would service area
Ok is this 25 words
Purchased a new Honda Civic EX-T. Great transaction. - Kevin B Ray
We worked with about six different Bay Area Honda dealers trying to purchase a car for my daughter this Christmas. We knew the car we wanted and we're mostly interested in a good price. Avery Greene was very no-nonsense and the price the first quoted me was the price we walked out with. Brian Foster was the salesman and Jeff Yung the manager and they did a great job getting the transaction finalized super fast. They were significantly cheaper than the other dealerships we visited. Definitely a 5-star experience.
Very rude service - yet
They come with a very high price and don't want to argue with the price. It seems there are a log of people will buy their car.
Leaking 2015 Honda fit - Mbalcorta
I purchased a brand new Honda Fit 2015 in Feburary 2015. January 2016 after a few rains my driver side passenger carpet was soaked. I went to Honda of Oakland and with lots of headaches on my end I got the door resealed and carpet replaced due to manufacture defect. Then after some rains January 2017 I have again rain in the same spot have soaked carpet, however this time I see the source as a stream of water coming from the front driver side door. They proceed to indicate the reason for the water was due to the sunshades however lots of honda fits leak due to door panel issues. They had resealed the door without replicating the leak I saw so now they cannot conclude that the leak is from a manufacture defect. I did not approve of these repairs without proof that the leak was causing the issue. They are refusing to replace the carpet which now has mildew and mold.
Outstanding Service - 07Accord
In June 2015, I bought a 2007 Accord from a private party. In April 2016, the check-engine light came on and it began surging on acceleration. After much research, I learned that a part called the Spool Assembly was likely not getting enough oil pressure because it was clogged, which would create the symptoms I was having. I went to 2 different independently owned garages and received repair quotes around $900 for parts and labor. I have repaired my vehicles before (body work, alternators, oil changes, electrical issues) and tried to replace the Spool Assembly myself - big mistake. The part is hard to get at and even harder to remove and replace.
It was Saturday. I stopped half-way through the job, drove to Winter Honda in another car and met a friendly Service Advisor, Laura Santalaya. When I need parts or service, I rarely do business with a dealership because of the high costs. However, I realized that I relied heavily on the Accord and decided I needed professional help. I prepared to pay a dealership rate to get the Accord fixed properly.
After explaining the problems I was having with the car, Laura began to research my concerns. She brought a mechanic into our conversation and in a few minutes they knew exactly what the problem was. It was late in the day on a Saturday. Laura told me that the dealership could begin work on the Accord first thing Monday morning. I explained that I would have to have the Accord towed-in. She showed me where to leave it parked for Monday morning and how to fill out the Early Bird envelope. She told me another Service Advisor, Vin Parr, would take care of me on Monday morning.
After speaking with Laura, I felt like I could relax and things would be ok. I returned home, had a beer and arranged to have the Accord towed the next day. Sunday, I left the Accord at Winter Honda and early Monday morning I got a call from Vin. He told me the Accord was being looked at and that he would call me with an update. An hour or so later, he called with a $500 estimate and added that the car could be ready that afternoon. I was very pleased and gave the go-ahead. A couple hours later, I was at the dealership picking up the Accord. Vin answered all my questions and explained that the Spool Assembly likely failed because the previous owner did not change the oil regularly. This resulted in engine oil sludge and dirt, which clogged the Spool Assembly. The repair costs came in closer to $400 and I couldn't have been happier.
On January 5, 2017, the check-engine light came back on and the Accord again began to surge on acceleration. I was driving in Antioch at the time and drove straight to Winter Honda. I felt better when I arrived and was greeted by Vin. I explained that I was having the same problem again. I read some where that repairs were guaranteed for 12,000 miles and/or 1 year. I had put 14,000 miles on the car since the last repair and mentioned this to Vin. He told me not to worry about it and let a mechanic figure out what was causing the problem. He offered to take the car and have the dealership shuttle service drive me to my home in Byron. However, I had an appointment in the afternoon and opted to bring the car in early the next morning.
As promised, Vin met me the following morning at 7:30 and got the car in for repair. An hour later, Vin approached me in the customer waiting area where I was having a cup of coffee and working on my laptop. He explained that the mechanic determined the Spool Assembly was working; however, the smaller cheap oil filter that was installed at the last oil change by a quick lube oil change service had failed and caused the Spool Assembly to malfunction. He brought me into the repair bay where I spoke with the mechanic and he showed me the bad oil filter and how it was clogged. Vin had the mechanic install a new filter, which also required an oil change, and did not charge me a cent....!!
So, I really wanted to share my story with others about the great service I received from Vin and Winter Honda - not once, but twice!! These guys are great and I highly recommend them. I am a regular Joe Customer and am not being compensated in any way for this review. Nor has anyone asked me to write this review. This is not the first time I have given credit where credit is due. I'm afraid most people do not write a review unless they had a bad experience and want to complain.
Worst Sales Men - ZaragozaFam
I'm writing this review to help other people from an unprofessional place like this! I had the worst customer service by Mark, after one day that I had purchased a used Highlander the electric screen went out on it, I took it back and wanted to unwind the deal, Mark said I couldn't,that I can only exchange, I went ahead and purchased an accord.They didn't let me get my mats out of my trade in vehicle which I purchased myself! He said he couldn't find my car after 1 day that it had been there, then he said he would send Me the second key to the purchased vehicle they couldn't find the key day of purchase, turns out he can't mail it I have to take the car in so they can program it and I had told them I lived 2 hours away. They are no help at all! They only want to make quick easy money! Please do not go here! WORST CUSTOMER SERVICE! Listen to all the previous reviews they are all saying the Truth about this place!
Sells a 2014 CR-V with only 30% oil life? - dana
Really, you're not going to change the oil? Also it takes a long time to actually buy the car even when you're paying cash. Woman handling the paperwork made racist remarks and didn't apologize after being called on it.
Service is a ripoff - Ligaya5
I brought my car for major service. Service advisor gave me estimate of about $2500 and promised to give me discount. When i picked up my car there was no discount and i paid $2497. They're very deceptive. Next time I'll try oakland.
Extremely Rude and Dismissive Management - service reviewer
I came here to get a basic alignment done but was treated in a very dismissive and unprofessional manner specifically by the managers. Not ok.
wrong parts - jpizzuto321
I ordered the wrong part from Livermore on Ebay, I tried to cancel the order within an hour. Livermore would not cancel the order or accept a return. I will not do business with a company that doesn't know how to spell customer service.
I have had two bad experiences, and now decided never to... - p.ken95
I have had two bad experiences, and now decided never to go back to this dealer.
My Odyssey mini-van has low mileage and works great. The vehicle has a service code indicator on dashboard about what type of service is due. The last two times I had gone was just for oil change, and both times, the service dept pointed out that I needed a small or intermediate service. It cost about $400 on my last visit. I told them that it it only needs an oil change at the current mileage (and the vehicle service code indicator also showed that only an oil change was required), but they said that the service was recommended by the dealer. I was in a hurry to get to work and did not have time to research, so went along with it. But later I realized that it was too much and un-necessary.
The worse part is this -- in spite of doing the expensive service which was not needed, they did not inspect the tires properly, rather gave my tires a clean bill-of-health (as part of their "free inspection" report). Then a few weeks later one of the tires burst. Not just flat, it actually burst while going at 65 miles per hour on teh freeway (101S). It was very scary. When pulled over and looked at it, it had burst very badly. AAA was very friendly and quick to respond, and replaced it with a spare. The next day when I took the mini-van to a local service shop (not the dealer) for getting a new tire, they told me that the other 3 tiers also needed to be changed, as they all had lots of mini-cracks, including a full circular crack that went along the entire side of the wheels on each tire. This was a major safety issue, and tires with such cracks can burst if weather is too hot, or if there is a nail, or some other damage, etc (which happened on the freeway for me -- AAA person mentioned that it was a nail that had been there from before, but had now gone in deeper). The tire service person was shocked to see how the dealer did not catch this. The tires are about 6 years old, and hence it is expected that they need to be changed a this point.
What was extremely shocking was that the Honda dealer had been happy to perform the other costly services when only an oil change was due, but neglected to point out the issue with tires which is actually a major safety issue. Fortunately, my family was safe and we did not have a major accident on the freeway will all the traffic going by so fast.
After these recent bad experiences, I have learned my lesson, and in future, will stay away from this dealer. From the above experience, either they are negligent or incompetent, and certainly not very honest about services required for the vehicle.
Allan Bentley made searching for and purchasing a used... - cdrj
Allan Bentley made searching for and purchasing a used car fun. Allan is a very nice person, easy to talk to and listened to what we were looking for in a car. Allan is very knowledgeable and shared information with us that helped us to broaden our search and make good decisions. I felt like he made it his mission to find us a car without being annoying or pushy. My whole family enjoyed working with him. When it is time for us to buy another car, we definitely go back to Honda of Dublin and ask for Allan.
Also, the detail department did a very nice job of cleaning up our car and made it look brand new. The gentleman (I believe his name was Alex) who processed the paperwork for us to purchase our vehicle was very nice and very accommodating in answering our questions.
Honda of El Cerrito
Honda of Morgan Hill