Excellent Service and very Friendly - C_LOS8751
This was our first time buying a new vehicle and it couldn't have gone any better. The sales associate, Martin Garcia, was very helpful with answering all our questions and concerns. Strongly recommend!
Amazing experience - Brittni
Rene is super knowledgeable and delivers amazing customer service in the most professional manner. Working with Rene makes servicing my car a much more pleasurable experience!
Misunderstanding Resolved - ultrarunner
I got an internet price via email for a CR-V and after a test drive decided to buy. Unfortunately, the price I was quoted assumed financing through Honda and I was planning to pay with a check. The price was going to be higher if I paid by check. This unexpected change surprised me and I left without buying the car. Later that evening, I got a call from the sales manager who apologized for the misunderstanding and offered to let me buy the car at the original price. I took him up on this generous offer because it was still the best price I’d found. I had a great buying experience at South Bay Honda the next day and love my new CR-V.
Excellent Repair and Maintenance - petaluma jim
I'm a service customer. I live in Petaluma. I drive 25 miles to Kastner Honda so that my service writer, Danise Collins, can arrange for service on my 2006 Pilot. My car has over 300,000 miles on it. It usually only needs routine maintenance. On a couple of occasions, it has needed repairs, due to mistreatment of the car.
Danise and the mechanics that do the work that she orders do their work quickly, neatly and accurately. They get it right the first time, every time. Danise is courteous, efficient and very reliable.
She goes out of her way to make the service convenient.
Thank you Danise.
Thank you Kastner Honda Service Department.
Jim Jones, Petaluma
A straight, honest, fair, car purchase experience. - grmccray
We recently purchased a 2015 Honda CRV AWD EXL from Thurston.
We had an all cash offer agreed to prior to purchase and expressed our desire to have the actual sale and pickup process as streamlined and straight forward as possible with no unnecessary credit application requirement.
Tracey Thurston himself set up a very good experience and introduced us to John Daniels who took us through the necessary paperwork as painlessly as possible and with no surprises.
Then Juan Sandoval went through every aspect of how the CRV worked and all it's features and set up the initial electronic preferences to our liking (he did an extremely thorough job and displayed an intimate understanding of the vehicle we were purchasing).
Overall, the experience was a breath of fresh air after a number of false starts and failed promises at other Honda dealerships.
Thank You Thurston Honda, we love our new CRV and appreciate the honest and fair transaction that you have provided us.
Professional and helpful - Dermot Breen
Having emigrated from Ireland to California I thought leasing a car might be difficult. Jay Jazayeri and the team at Hopkins Honda made us feel very welcome. They walked us through the whole process and made everything seamless. Nothing was too much trouble an now we are driving in our CRV and loving it! Thank you!
This place is extremely unorganized! - inf
Long story short, I asked the sales person if the price they quoted was out the door. Sure they said yes. Sure out the door can mean anything. Sure doesn't mean MSRP except that is the price I received not including ANY other fees. Since I was at this dealership for hours upon hours I didn't read the final price correctly and took it up the sales persons integrity that the price correct. I got super ripped off.
Also, they didn't even tell me who or when to pay my first payment so I was late by 7 days.
Also, where is my license plate? It's been 70+ days and you guys haven't replied back to me even though you said you would!
Great experience - Cars
Jason in particular was super helpful and explained everything really well. The shuttle service guys were also amazing and so convenient! I think their names were Steve and Dave. Keep up the good work!
Ps - when I first arrived some woman sort of helped me but then didn't tell me what to do after I brought my car around and disappeared. This was a little confusing. However, Jason stepped in and was SO helpful, he more than made up for it.
Still wondering - mnmsf
The absolute worst. I had been leasing from them since 2001. At first, I really had very little need for any help, any customer service. There were a few problems with them not being able to get my insurance information even though I kept emailing to many different people there, mailed a copy and then finally had to come in and show them in person. My last two car experiences were the worst. I love Hondas and felt there might be some kind of loyalty since I had been leasing from them so long. Each of these last times I had to negotiate for hours regarding what I had to pay at signing as well as interest rates. I still do not know what they were doing. I have/had incredible credit yet they kept trying to put me in high interest rates with higher payments. However, the actions that have pushed me to write this are a couple really bad CS issues regarding both my last leases. I turned my car in yet kept getting tickets from Fastrak stating that I drove on the Bay Bridge avoiding payment. I had to seek them out to call for me and still never got word back. Three years ago. When I turned my Honda in this time (extremely early in March '16 though not due until Sept. and had to pay off the rest of the loan because I moved) I mentioned the tickets and was guaranteed not this time. Three tickets later, I tried leaving messages and even sent them to the manager. Finally I had to write the General manager. Back and forth after a few communications, he never returned my emails or calls. Now, I have received a bill for registration from DMV. I have sent 2 detailed emails and asking for proof of the return. I do not remember getting a copy so I have made the request. Nothing! Go to another dealer. Not worth it.
Sanjayforced to purchase warranty and car alarm for $3785.00 - honda_buyer
Finance guy Sanjay forced to purchase warranty and car alarm for $3785.00. Sanjay deceived about manufacturer warranty that it will not cover honda sensing after 1 year. Also said car alarm will be free after discount,but it costed $995 and warranty costed 2785
This web site has the wrong phone numbers for the dealer - Susan Tamaoki
The phone numbers on this web site are out of date for Honda of El Cerrito. Please go to the dealer's web site for the new phone numbers. If you call the numbers on the Dealer Rater site, you will get a message that you must complete a survey before your call will be routed to customer service. The first time I called I was offered a free cruise (for a small fee per person). I tried calling again and got a survey question re: my age and so just hung up. This all seems kind of shady and is really annoying when you just want to get your car fixed.
Worst experience ever! - Mdwfamily
The salesman triple booked us for appointment with other customers. We were being ignored for a long time. They owe us a payment but 22 days later, payment still has not been reimbursed.
Excellent Customer Service. - Superczonic
Great Customer Service of Chris Z. I will surely deal with my next car with him again. Go to Concord Honda and look for him.
Purchased a new Honda Civic EX-T. Great transaction. - Kevin B Ray
We worked with about six different Bay Area Honda dealers trying to purchase a car for my daughter this Christmas. We knew the car we wanted and we're mostly interested in a good price. Avery Greene was very no-nonsense and the price the first quoted me was the price we walked out with. Brian Foster was the salesman and Jeff Yung the manager and they did a great job getting the transaction finalized super fast. They were significantly cheaper than the other dealerships we visited. Definitely a 5-star experience.
Satisfied Customer - OLDIE BUT GOODIE
My old Honda is running great once more. They took care of all my requests and the price was reasonable. Thank you Honda of Hayward.
Terrible Purchasing Experience - Paul
Anthony is a terrible and very aggressive finance manager. He threaten to assault me and show zero respect. He was constantly pressuring us to sign the contract without giving us the opportunity to read the details or look at the specifications of the car. This may seem outrageous for someone responsible for his duties, but read the whole story to see his poor characteristics.
Here is the story:
We came into the dealership and test drove the new 2017 HR-V AWD. The experience was good, however, we didn’t go over the details of the car as we have been shopping around and we knew what we wanted. After negotiating a great out of door price for the car($xx,553), we wanted to purchase it.
We were then pushed to Anthony to work on the financing of the car. Anthony kept pushing us to sign the different agreements that are normal in the process of purchasing a car. However, I requested to get the full information of the car and the final price before signing anything. I find it perfectly normal to understand what exactly we were buying and the final price. Anthony pushed his screen over and it shows a different price on what was agreed on (~$xx,850). I asked him about the discrepancies and if I can get a full breakdown of the fees. He pulls out the notes and price that we negotiated with the sales representative and it clearly shows ($xx,553). I asked him to bring in the sales representative into the room to clear this out however he said no and that I have to go back outside and negotiate it. There is nothing to negotiate; it is on the paper. I wanted everyone to be in the same room and clear the miscommunication, however, he insisted that I walk back outside to talk to the sale representative. I did as he asked and the sales representative agreed on the same price ($xx,553). I went back into Anthony’s office to show me the agreement, but now on the screen, it shows the price ($xx,525). Anthony begins to mock and provoke me by asking if I wanted the $xx,553 price or the $xx,525 price. He was very abusive by asking that rhetorical question three times! I brushed it off and asked for the detailed specification sheet for the car to ensure that he wasn’t switching vehicles on us – we wanted AWD and not 2WD. It has happened to a family member of ours. He said that he does not have the specifications sheet and that we had to walk to the car the read it.
Terrible customer service. Lack of transparency. Abusive.
It when back and forth a couple times because as a customer, I felt it was right to see what I am buying at the signing table. It escalated. I was frustrated. I said in a casual manner: “just make a copy of the ****** paper, how hard is that”. I had no intention to direct any foul language towards Anthony, but the process of getting specification sheet of the car.
Anthony took it personal and became extremely disrespectful. He started saying that I have no right say that to him. He then said that if we were outside on the street I would not be using that kind of language towards him. For me, I took that as a threat and to be clear, I used that foul language towards the process. Anthony walked outside and had the sales representative fetch the specification sheet. The sales representative returned with the specification sheet and ask if he should stay in the room. Anthony responded: “No, I’ll handle him”. I was shaken by this experience.
As we were going through the agreements, Anthony was constantly on Instagram on his phone and showed a lack of interest in answering any questions in regards to the agreements. As a business owner, this is a lack of respect to the business and customer. After all the signing, I politely asked for printed copies of everything and was completely ignored. He then gave us a USB with the documents, however, during the process of transferring the file, he pulled out the USB quickly. I asked him to check to see if the files went through. He said no and I can go outside to check on the sales representative computer. Lo and behold, there was nothing on the USB and Anthony was gone from his desk. We had to get his manager or someone in the finance team to get Anthony to give us the document. The sales representative did not wanted to request it directly from Anthony.
At the end of the day, we got the car at the price we wanted, however, the experience has been traumatizing. Personally for me, I would never go back to this dealership as long as Anthony is there.
Anthony is very disrespectful, aggressive, and slimy. He shows that he is lazy to fulfill simple tasks that would make the customer purchasing experience comfortable.
When working with Anthony, always double-check the numbers because he will try to rip you off.
Quick deals, allot less BS - Jason Thompson
I bought 2 cars frim Ken harveys dealerships. One in Tracy and one in Dublin. Both deals were simple quick and frustration free. I tried other Honda dealerships and could not make a deal aftere hours and hours of haggling. Ken's dealerships are far more about making a quick deal and hours even days less of haggling. So if you just want to go and but a car I would recommend them.
Worse dealership - Cesar Tuesta
Terrible experience . terrible costumer service . never comeback again worse dealership in oakland . i was trying to replace my battery is ( UNDER WARRANTY ) NOW THEY SAYING WARRANTY EXPIRED ?????
Great cars but lousy customer service - qdee9
We went to Honda of Serramonte because it's the closest Honda near our house. Between my husband and I, we've owned nothing but Honda vehicles, totaling 4 Hondas. We have been very loyal to no other than Honda vehicles! With that being said, I have in mind to purchase another Honda, specifically the new Honda CR-V 2017! We've been reading all the reviews and watched all the videos and comments from other owners. Everyone gave great reviews. And I really wanted this car! I know stepping into the dealership, I would buy this car! We test droved it and loved it. Then we sat down to negotiate the price. Unfortunately, the sales person was a newbie. He had to get someone else to deal with us. In comes this young gal who said, there's no negotiating as far as the price goes. We had to pay MSRP! She was not willing to budge at all! She said because this is a new model, there's no discount. That's total bull! We've read on the forum that some customers are paying much less. Then she comes back with an offer. She said that all she could do is give us a 15% off of any accessories! This is laughable. This must have been the worst experience I and my husband has ever had with any other Honda dealerships! We end up purchasing the car anyways because we love it. We are disappointed with the customer service at this particular Honda. We will never purchase another car from them ever again!
Lease new car - Jesdousa
Very friendly and knowledgeable staff. They knew i was on a deadline and had to get to work and they streamlined the buying process without leaving anything out. Honest and dependable
Outstanding Service - 07Accord
In June 2015, I bought a 2007 Accord from a private party. In April 2016, the check-engine light came on and it began surging on acceleration. After much research, I learned that a part called the Spool Assembly was likely not getting enough oil pressure because it was clogged, which would create the symptoms I was having. I went to 2 different independently owned garages and received repair quotes around $900 for parts and labor. I have repaired my vehicles before (body work, alternators, oil changes, electrical issues) and tried to replace the Spool Assembly myself - big mistake. The part is hard to get at and even harder to remove and replace.
It was Saturday. I stopped half-way through the job, drove to Winter Honda in another car and met a friendly Service Advisor, Laura Santalaya. When I need parts or service, I rarely do business with a dealership because of the high costs. However, I realized that I relied heavily on the Accord and decided I needed professional help. I prepared to pay a dealership rate to get the Accord fixed properly.
After explaining the problems I was having with the car, Laura began to research my concerns. She brought a mechanic into our conversation and in a few minutes they knew exactly what the problem was. It was late in the day on a Saturday. Laura told me that the dealership could begin work on the Accord first thing Monday morning. I explained that I would have to have the Accord towed-in. She showed me where to leave it parked for Monday morning and how to fill out the Early Bird envelope. She told me another Service Advisor, Vin Parr, would take care of me on Monday morning.
After speaking with Laura, I felt like I could relax and things would be ok. I returned home, had a beer and arranged to have the Accord towed the next day. Sunday, I left the Accord at Winter Honda and early Monday morning I got a call from Vin. He told me the Accord was being looked at and that he would call me with an update. An hour or so later, he called with a $500 estimate and added that the car could be ready that afternoon. I was very pleased and gave the go-ahead. A couple hours later, I was at the dealership picking up the Accord. Vin answered all my questions and explained that the Spool Assembly likely failed because the previous owner did not change the oil regularly. This resulted in engine oil sludge and dirt, which clogged the Spool Assembly. The repair costs came in closer to $400 and I couldn't have been happier.
On January 5, 2017, the check-engine light came back on and the Accord again began to surge on acceleration. I was driving in Antioch at the time and drove straight to Winter Honda. I felt better when I arrived and was greeted by Vin. I explained that I was having the same problem again. I read some where that repairs were guaranteed for 12,000 miles and/or 1 year. I had put 14,000 miles on the car since the last repair and mentioned this to Vin. He told me not to worry about it and let a mechanic figure out what was causing the problem. He offered to take the car and have the dealership shuttle service drive me to my home in Byron. However, I had an appointment in the afternoon and opted to bring the car in early the next morning.
As promised, Vin met me the following morning at 7:30 and got the car in for repair. An hour later, Vin approached me in the customer waiting area where I was having a cup of coffee and working on my laptop. He explained that the mechanic determined the Spool Assembly was working; however, the smaller cheap oil filter that was installed at the last oil change by a quick lube oil change service had failed and caused the Spool Assembly to malfunction. He brought me into the repair bay where I spoke with the mechanic and he showed me the bad oil filter and how it was clogged. Vin had the mechanic install a new filter, which also required an oil change, and did not charge me a cent....!!
So, I really wanted to share my story with others about the great service I received from Vin and Winter Honda - not once, but twice!! These guys are great and I highly recommend them. I am a regular Joe Customer and am not being compensated in any way for this review. Nor has anyone asked me to write this review. This is not the first time I have given credit where credit is due. I'm afraid most people do not write a review unless they had a bad experience and want to complain.
Fantastic sales experience - GeorgiePorgie
I bought a new Honda Accord here and I could not be more impressed with how easy they made everything at Livermore Honda. My salesman, Joe Santos, was a true professional and helped me find the right car.
Great at first but not so great in the end... - tony97236
I am out of state buyer from Portland, Oregon who purchased a 2015 Lexus RC350. I first contacted Mike Atkinson of internet sales back on June 28th. Buying process was smooth at first, I placed a $1000 deposit with my credit card to secure the sale. Car was as described and delivered to me on July 12th. Communication and everything was great until it came to getting the title. I sent Marin Honda a cashier's check for $41,500 over 30 days ago and still have yet to receive my title and 2nd key fob as of July 29th. Kept getting excuse after excuse after excuse. First, they were missing 1 document that needed to be signed. Then another document that needed to be signed... then another document. This happened 3 times. Mike kept saying that they do not do a lot of out-of-state but this is getting old. So many excuses that it made me dizzy. Every time I received a phone call, it was because of another 'issue' or missing document that needed to be signed. Very unprofessional and unorganized. I feel like I was getting the run-around. It should not take 17 days to get the documents together to get me the title that should have been sent as soon as they have my payment. Very frustrated. Spoke to a Manager named Shawn today. He promised to call me back in a few hours, yet, that did not happen. If this is how a customer that paid $42,500 for a car is treated, I could not imagine what would happen to a customer paying less.
Buyers Beware - Jasmine
Take your business elsewhere!! We took out a lease on a pilot and when our lease was up boy were we treated differently. Though we told them we would be going through our credit union, the sales person Jim Hurst told us we needed to come in. (Though as it turned out we didqn't) So we loaded our 3 kids in the car and drove the 30 mins to the dealership. All they did for over an hour is jerk us around, trying to tack on all these extra fees without any documentation of why we would be charged the fees. When we asked to speak with the manager Adam, he was unapologetic and could care less how our experience went. This is definitely not how you get repeat buyers. I would never buy a car from this dealership again.
I worked with Berkeley Honda's Internet department on the... - roadking94070
I worked with Berkeley Honda's Internet department on the purchase of my 2012 Honda Accord. They found the color I was looking for when there were very few 2012's remaining. I had called around for 2 days with no prior luck. Brian Vaile made me a great deal and had the vehicle ready for me to pick up the next day. I was in and out of there in 1 1/2 hours. The price was right and the service from Brian and John was excellent! Thank you for an easy transaction and thank you for picking me up at BART. I highly recommend call ing Brian Vaile in the Internet Sales department for a straight forward transaction.
I have had two bad experiences, and now decided never to... - p.ken95
I have had two bad experiences, and now decided never to go back to this dealer.
My Odyssey mini-van has low mileage and works great. The vehicle has a service code indicator on dashboard about what type of service is due. The last two times I had gone was just for oil change, and both times, the service dept pointed out that I needed a small or intermediate service. It cost about $400 on my last visit. I told them that it it only needs an oil change at the current mileage (and the vehicle service code indicator also showed that only an oil change was required), but they said that the service was recommended by the dealer. I was in a hurry to get to work and did not have time to research, so went along with it. But later I realized that it was too much and un-necessary.
The worse part is this -- in spite of doing the expensive service which was not needed, they did not inspect the tires properly, rather gave my tires a clean bill-of-health (as part of their "free inspection" report). Then a few weeks later one of the tires burst. Not just flat, it actually burst while going at 65 miles per hour on teh freeway (101S). It was very scary. When pulled over and looked at it, it had burst very badly. AAA was very friendly and quick to respond, and replaced it with a spare. The next day when I took the mini-van to a local service shop (not the dealer) for getting a new tire, they told me that the other 3 tiers also needed to be changed, as they all had lots of mini-cracks, including a full circular crack that went along the entire side of the wheels on each tire. This was a major safety issue, and tires with such cracks can burst if weather is too hot, or if there is a nail, or some other damage, etc (which happened on the freeway for me -- AAA person mentioned that it was a nail that had been there from before, but had now gone in deeper). The tire service person was shocked to see how the dealer did not catch this. The tires are about 6 years old, and hence it is expected that they need to be changed a this point.
What was extremely shocking was that the Honda dealer had been happy to perform the other costly services when only an oil change was due, but neglected to point out the issue with tires which is actually a major safety issue. Fortunately, my family was safe and we did not have a major accident on the freeway will all the traffic going by so fast.
After these recent bad experiences, I have learned my lesson, and in future, will stay away from this dealer. From the above experience, either they are negligent or incompetent, and certainly not very honest about services required for the vehicle.
Allan Bentley made searching for and purchasing a used... - cdrj
Allan Bentley made searching for and purchasing a used car fun. Allan is a very nice person, easy to talk to and listened to what we were looking for in a car. Allan is very knowledgeable and shared information with us that helped us to broaden our search and make good decisions. I felt like he made it his mission to find us a car without being annoying or pushy. My whole family enjoyed working with him. When it is time for us to buy another car, we definitely go back to Honda of Dublin and ask for Allan.
Also, the detail department did a very nice job of cleaning up our car and made it look brand new. The gentleman (I believe his name was Alex) who processed the paperwork for us to purchase our vehicle was very nice and very accommodating in answering our questions.
I recently bought my 3rd vehicle from Walnut Creek Honda... - tom hogan
I recently bought my 3rd vehicle from Walnut Creek Honda and this one was a lease for my daughter Lauren who is leaving for college. Our first Honda is still running like a top and it has over 111,000 miles. It is hard to beat the reliability of a Honda and the re-sell, if we ever choose to sell ours stays strong. Before we bought this last car we shopped around on both the internet and also 2 other dealerships, but I just didn't get the same vib and experience we did with Mike and Walnut Creek Honda. The thing that really blows me away is that we service all of our Honda cars (and the Edge truck) at the dealership and I was blown away that they actually remembered my name, still don't know how they did that? But, it was pretty cool.
The reason I am taking the time to write this is because it seems that people usually only take the time to complain but never take the time to pat someone on the back. When we got down to the delivery of the car we were pretty specific about what we wanted and another sales guy there Eric Carr (sp?) stepped in and helped us on Mike's day off. It was a seamless transition between Mike and Eric and I felt like they really cared about me as a person, not just my sale. I am sure someone could promise to save me a hundred bucks, but to me service and respect are just as important and I think that is something worth noting. Tom - Concord