Was great but... - JEN2020
The gentleman,Ricky, who helped me was absolutely great. Very professional and great at explaining and answering my questions.
However, I made my appt weeks ago, stating I needed a new key made and asked for a call back. A gentleman by the name of Nick called me back and stated that they could make me a key no problem and what I needed to bring to make that happen. I did my part, but he did not. He failed to order the key with parts and so when I came for my oil change and 2 recalls (4.5 hr appt), I was unable to get the key made and am now back here now, waiting again!
Amazing experience - Brittni
Rene is super knowledgeable and delivers amazing customer service in the most professional manner. Working with Rene makes servicing my car a much more pleasurable experience!
Excellent Service!! - John
I must say, this dealership has been by far the best I've been in. Everyone here is very nice. I came in just to look at cars of course, possibly a commute car for work. Wasn't planning on making a purchase at the moment but I was SOLD. Ive been in the market for quite sometime but i also was not in a rush because I still had my old 1999 Honda Civic which by the way still runs great. The sales lady who helped me made this car buying experince easy. She is very friendly and i felt no pressure at all. I was greeted with a smile by Janice/Janne (Sales Rep). She walked through the lot and showed me what they had. Gave me enough info and showed me the latest civic they had. I did a test drive and loved it. Very impressive!! I'll be back here in a few months for my sons car and I'm definitely going back to Janne. If any of you are in the market GO see Janne. Trust my words, you will not be disappointed. A++
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Misunderstanding Resolved - ultrarunner
I got an internet price via email for a CR-V and after a test drive decided to buy. Unfortunately, the price I was quoted assumed financing through Honda and I was planning to pay with a check. The price was going to be higher if I paid by check. This unexpected change surprised me and I left without buying the car. Later that evening, I got a call from the sales manager who apologized for the misunderstanding and offered to let me buy the car at the original price. I took him up on this generous offer because it was still the best price I’d found. I had a great buying experience at South Bay Honda the next day and love my new CR-V.
One of the Best Car Buying Experiences - A.H.
Gave us the car we wanted at the price we wanted. I'll say that again, at the price we wanted!We are treated like valued customers even after signing the dotted line, unlike other dealerships. Linn Gardener and Tareq from sales were very straight forward, flexible, and not pushy at all. Anthony from finance did a great job explaining all parts of our finance contract and even gave us a great price on an awesome extended warranty. Gabe from service reviewed the carfax report on the car we bought just for my piece of mind.
We will definitely do business with them again!
Excellent Repair and Maintenance - petaluma jim
I'm a service customer. I live in Petaluma. I drive 25 miles to Kastner Honda so that my service writer, Danise Collins, can arrange for service on my 2006 Pilot. My car has over 300,000 miles on it. It usually only needs routine maintenance. On a couple of occasions, it has needed repairs, due to mistreatment of the car.
Danise and the mechanics that do the work that she orders do their work quickly, neatly and accurately. They get it right the first time, every time. Danise is courteous, efficient and very reliable.
She goes out of her way to make the service convenient.
Thank you Danise.
Thank you Kastner Honda Service Department.
Jim Jones, Petaluma
A straight, honest, fair, car purchase experience. - grmccray
We recently purchased a 2015 Honda CRV AWD EXL from Thurston.
We had an all cash offer agreed to prior to purchase and expressed our desire to have the actual sale and pickup process as streamlined and straight forward as possible with no unnecessary credit application requirement.
Tracey Thurston himself set up a very good experience and introduced us to John Daniels who took us through the necessary paperwork as painlessly as possible and with no surprises.
Then Juan Sandoval went through every aspect of how the CRV worked and all it's features and set up the initial electronic preferences to our liking (he did an extremely thorough job and displayed an intimate understanding of the vehicle we were purchasing).
Overall, the experience was a breath of fresh air after a number of false starts and failed promises at other Honda dealerships.
Thank You Thurston Honda, we love our new CRV and appreciate the honest and fair transaction that you have provided us.
Amazing - Mfrias
Incredible customer service! Was able to get me the perfect deal! Im very greatful for the help even though I was super nervous coming in.
Great deal and very professional - vvedula
We purchased a used Honda Accord and the sales person, Luis Garcia has been very professional and helpful in providing us with a great deal. I have to mention that Luis has stayed afterwork hours on his day-off to deliver the car in excellent condition despite his girl friend being ill. The Manager was also very professional during negotiation and we are extremely satisfied with our buying experience. We strongly recommend anyone looking to buy a car to visit Larry Hopkins.
bad service took too long more than promised time 😡 - Fuentes415
2nd time this happens, takes way too long and I had an appointment. And no car wash 😡😡
i really used to like their service
Not anymore 😡
Beware - Disney
BEWARE..Do not work with San Bruno Honda. Financing rate turned around. lied I got super ripped off by Sales Manager Raul and General Manager Tanal.
Worst experience ever! - Mdwfamily
The salesman triple booked us for appointment with other customers. We were being ignored for a long time. They owe us a payment but 22 days later, payment still has not been reimbursed.
Purchased a new Honda Civic EX-T. Great transaction. - Kevin B Ray
We worked with about six different Bay Area Honda dealers trying to purchase a car for my daughter this Christmas. We knew the car we wanted and we're mostly interested in a good price. Avery Greene was very no-nonsense and the price the first quoted me was the price we walked out with. Brian Foster was the salesman and Jeff Yung the manager and they did a great job getting the transaction finalized super fast. They were significantly cheaper than the other dealerships we visited. Definitely a 5-star experience.
Satisfied Customer - OLDIE BUT GOODIE
My old Honda is running great once more. They took care of all my requests and the price was reasonable. Thank you Honda of Hayward.
Frustrated! - Maria S Cisneros
We bought a 2017 accord, beautiful, elegant ....piece of .....not even 3 months and all the lights came on ....took it to get serviced and they said I call you tomorrow , it's been almost a week and the car is still at the service place...the Rick at the service dpt. said it is the head and can be 1 or 2 or 3 weeks , he doesn't know !!
Can we just get our money back or another car?
How can a brand new car be already needing such a big job !!
My son hasn't work almost a week because of this ...he does uber and really needs "the brand new car" he is paying !! We had same experience at Ford two years ago and decide to go to Honda ......same thing ! ! 😔
We are very disappointed....
Full of BS... don't waste your time - Dublin Honda
I stated the color and the specific configuration I was in the market for --> I was looking for a 2017 Honda Civic EX-T w/Sensing, Rallye Red. I got a call from a salesman calling himself, "Elvis." He told me he had the exact model & configuration I was looking for and that he was going to give me a price on the vehicle that was below the Invoice Price. He told me to bring in the Price Quote from the other Honda Dealership and he would "match" it.
Once I got to the dealership, it took 30 minutes to find "Elvis." My wife and I had to wait for him in the lobby. While we waited, they sent in another Salesman to "take care" of us. We told him we came in specifically because Elvis told us he has the car I wanted.
Not only did we waste out time waiting for "Elvis," the car I wanted was not even in the dealership lot.
Elvis is the classic example of why vehicle salesmen are regarded as lying xxx. This person IS DISHONEST and DISREPECTFUL.
I will never go this dealership again and I have already advised friends and family to stay away. A ONE STAR rating is too high for such a despicable dealership.
Sanjayforced to purchase warranty and car alarm for $3785.00 - honda_buyer
Finance guy Sanjay forced to purchase warranty and car alarm for $3785.00. Sanjay deceived about manufacturer warranty that it will not cover honda sensing after 1 year. Also said car alarm will be free after discount,but it costed $995 and warranty costed 2785
Excellent Customer Service. - Superczonic
Great Customer Service of Chris Z. I will surely deal with my next car with him again. Go to Concord Honda and look for him.
Leaking 2015 Honda fit - Mbalcorta
I purchased a brand new Honda Fit 2015 in Feburary 2015. January 2016 after a few rains my driver side passenger carpet was soaked. I went to Honda of Oakland and with lots of headaches on my end I got the door resealed and carpet replaced due to manufacture defect. Then after some rains January 2017 I have again rain in the same spot have soaked carpet, however this time I see the source as a stream of water coming from the front driver side door. They proceed to indicate the reason for the water was due to the sunshades however lots of honda fits leak due to door panel issues. They had resealed the door without replicating the leak I saw so now they cannot conclude that the leak is from a manufacture defect. I did not approve of these repairs without proof that the leak was causing the issue. They are refusing to replace the carpet which now has mildew and mold.
Great cars but lousy customer service - qdee9
We went to Honda of Serramonte because it's the closest Honda near our house. Between my husband and I, we've owned nothing but Honda vehicles, totaling 4 Hondas. We have been very loyal to no other than Honda vehicles! With that being said, I have in mind to purchase another Honda, specifically the new Honda CR-V 2017! We've been reading all the reviews and watched all the videos and comments from other owners. Everyone gave great reviews. And I really wanted this car! I know stepping into the dealership, I would buy this car! We test droved it and loved it. Then we sat down to negotiate the price. Unfortunately, the sales person was a newbie. He had to get someone else to deal with us. In comes this young gal who said, there's no negotiating as far as the price goes. We had to pay MSRP! She was not willing to budge at all! She said because this is a new model, there's no discount. That's total bull! We've read on the forum that some customers are paying much less. Then she comes back with an offer. She said that all she could do is give us a 15% off of any accessories! This is laughable. This must have been the worst experience I and my husband has ever had with any other Honda dealerships! We end up purchasing the car anyways because we love it. We are disappointed with the customer service at this particular Honda. We will never purchase another car from them ever again!
Outstanding Service - 07Accord
In June 2015, I bought a 2007 Accord from a private party. In April 2016, the check-engine light came on and it began surging on acceleration. After much research, I learned that a part called the Spool Assembly was likely not getting enough oil pressure because it was clogged, which would create the symptoms I was having. I went to 2 different independently owned garages and received repair quotes around $900 for parts and labor. I have repaired my vehicles before (body work, alternators, oil changes, electrical issues) and tried to replace the Spool Assembly myself - big mistake. The part is hard to get at and even harder to remove and replace.
It was Saturday. I stopped half-way through the job, drove to Winter Honda in another car and met a friendly Service Advisor, Laura Santalaya. When I need parts or service, I rarely do business with a dealership because of the high costs. However, I realized that I relied heavily on the Accord and decided I needed professional help. I prepared to pay a dealership rate to get the Accord fixed properly.
After explaining the problems I was having with the car, Laura began to research my concerns. She brought a mechanic into our conversation and in a few minutes they knew exactly what the problem was. It was late in the day on a Saturday. Laura told me that the dealership could begin work on the Accord first thing Monday morning. I explained that I would have to have the Accord towed-in. She showed me where to leave it parked for Monday morning and how to fill out the Early Bird envelope. She told me another Service Advisor, Vin Parr, would take care of me on Monday morning.
After speaking with Laura, I felt like I could relax and things would be ok. I returned home, had a beer and arranged to have the Accord towed the next day. Sunday, I left the Accord at Winter Honda and early Monday morning I got a call from Vin. He told me the Accord was being looked at and that he would call me with an update. An hour or so later, he called with a $500 estimate and added that the car could be ready that afternoon. I was very pleased and gave the go-ahead. A couple hours later, I was at the dealership picking up the Accord. Vin answered all my questions and explained that the Spool Assembly likely failed because the previous owner did not change the oil regularly. This resulted in engine oil sludge and dirt, which clogged the Spool Assembly. The repair costs came in closer to $400 and I couldn't have been happier.
On January 5, 2017, the check-engine light came back on and the Accord again began to surge on acceleration. I was driving in Antioch at the time and drove straight to Winter Honda. I felt better when I arrived and was greeted by Vin. I explained that I was having the same problem again. I read some where that repairs were guaranteed for 12,000 miles and/or 1 year. I had put 14,000 miles on the car since the last repair and mentioned this to Vin. He told me not to worry about it and let a mechanic figure out what was causing the problem. He offered to take the car and have the dealership shuttle service drive me to my home in Byron. However, I had an appointment in the afternoon and opted to bring the car in early the next morning.
As promised, Vin met me the following morning at 7:30 and got the car in for repair. An hour later, Vin approached me in the customer waiting area where I was having a cup of coffee and working on my laptop. He explained that the mechanic determined the Spool Assembly was working; however, the smaller cheap oil filter that was installed at the last oil change by a quick lube oil change service had failed and caused the Spool Assembly to malfunction. He brought me into the repair bay where I spoke with the mechanic and he showed me the bad oil filter and how it was clogged. Vin had the mechanic install a new filter, which also required an oil change, and did not charge me a cent....!!
So, I really wanted to share my story with others about the great service I received from Vin and Winter Honda - not once, but twice!! These guys are great and I highly recommend them. I am a regular Joe Customer and am not being compensated in any way for this review. Nor has anyone asked me to write this review. This is not the first time I have given credit where credit is due. I'm afraid most people do not write a review unless they had a bad experience and want to complain.
Great at first but not so great in the end... - tony97236
I am out of state buyer from Portland, Oregon who purchased a 2015 Lexus RC350. I first contacted Mike Atkinson of internet sales back on June 28th. Buying process was smooth at first, I placed a $1000 deposit with my credit card to secure the sale. Car was as described and delivered to me on July 12th. Communication and everything was great until it came to getting the title. I sent Marin Honda a cashier's check for $41,500 over 30 days ago and still have yet to receive my title and 2nd key fob as of July 29th. Kept getting excuse after excuse after excuse. First, they were missing 1 document that needed to be signed. Then another document that needed to be signed... then another document. This happened 3 times. Mike kept saying that they do not do a lot of out-of-state but this is getting old. So many excuses that it made me dizzy. Every time I received a phone call, it was because of another 'issue' or missing document that needed to be signed. Very unprofessional and unorganized. I feel like I was getting the run-around. It should not take 17 days to get the documents together to get me the title that should have been sent as soon as they have my payment. Very frustrated. Spoke to a Manager named Shawn today. He promised to call me back in a few hours, yet, that did not happen. If this is how a customer that paid $42,500 for a car is treated, I could not imagine what would happen to a customer paying less.
wrong parts - jpizzuto321
I ordered the wrong part from Livermore on Ebay, I tried to cancel the order within an hour. Livermore would not cancel the order or accept a return. I will not do business with a company that doesn't know how to spell customer service.
Buyers Beware - Jasmine
Take your business elsewhere!! We took out a lease on a pilot and when our lease was up boy were we treated differently. Though we told them we would be going through our credit union, the sales person Jim Hurst told us we needed to come in. (Though as it turned out we didqn't) So we loaded our 3 kids in the car and drove the 30 mins to the dealership. All they did for over an hour is jerk us around, trying to tack on all these extra fees without any documentation of why we would be charged the fees. When we asked to speak with the manager Adam, he was unapologetic and could care less how our experience went. This is definitely not how you get repeat buyers. I would never buy a car from this dealership again.
I worked with Berkeley Honda's Internet department on the... - roadking94070
I worked with Berkeley Honda's Internet department on the purchase of my 2012 Honda Accord. They found the color I was looking for when there were very few 2012's remaining. I had called around for 2 days with no prior luck. Brian Vaile made me a great deal and had the vehicle ready for me to pick up the next day. I was in and out of there in 1 1/2 hours. The price was right and the service from Brian and John was excellent! Thank you for an easy transaction and thank you for picking me up at BART. I highly recommend call ing Brian Vaile in the Internet Sales department for a straight forward transaction.
I have had two bad experiences, and now decided never to... - p.ken95
I have had two bad experiences, and now decided never to go back to this dealer.
My Odyssey mini-van has low mileage and works great. The vehicle has a service code indicator on dashboard about what type of service is due. The last two times I had gone was just for oil change, and both times, the service dept pointed out that I needed a small or intermediate service. It cost about $400 on my last visit. I told them that it it only needs an oil change at the current mileage (and the vehicle service code indicator also showed that only an oil change was required), but they said that the service was recommended by the dealer. I was in a hurry to get to work and did not have time to research, so went along with it. But later I realized that it was too much and un-necessary.
The worse part is this -- in spite of doing the expensive service which was not needed, they did not inspect the tires properly, rather gave my tires a clean bill-of-health (as part of their "free inspection" report). Then a few weeks later one of the tires burst. Not just flat, it actually burst while going at 65 miles per hour on teh freeway (101S). It was very scary. When pulled over and looked at it, it had burst very badly. AAA was very friendly and quick to respond, and replaced it with a spare. The next day when I took the mini-van to a local service shop (not the dealer) for getting a new tire, they told me that the other 3 tiers also needed to be changed, as they all had lots of mini-cracks, including a full circular crack that went along the entire side of the wheels on each tire. This was a major safety issue, and tires with such cracks can burst if weather is too hot, or if there is a nail, or some other damage, etc (which happened on the freeway for me -- AAA person mentioned that it was a nail that had been there from before, but had now gone in deeper). The tire service person was shocked to see how the dealer did not catch this. The tires are about 6 years old, and hence it is expected that they need to be changed a this point.
What was extremely shocking was that the Honda dealer had been happy to perform the other costly services when only an oil change was due, but neglected to point out the issue with tires which is actually a major safety issue. Fortunately, my family was safe and we did not have a major accident on the freeway will all the traffic going by so fast.
After these recent bad experiences, I have learned my lesson, and in future, will stay away from this dealer. From the above experience, either they are negligent or incompetent, and certainly not very honest about services required for the vehicle.
Allan Bentley made searching for and purchasing a used... - cdrj
Allan Bentley made searching for and purchasing a used car fun. Allan is a very nice person, easy to talk to and listened to what we were looking for in a car. Allan is very knowledgeable and shared information with us that helped us to broaden our search and make good decisions. I felt like he made it his mission to find us a car without being annoying or pushy. My whole family enjoyed working with him. When it is time for us to buy another car, we definitely go back to Honda of Dublin and ask for Allan.
Also, the detail department did a very nice job of cleaning up our car and made it look brand new. The gentleman (I believe his name was Alex) who processed the paperwork for us to purchase our vehicle was very nice and very accommodating in answering our questions.
I recently bought my 3rd vehicle from Walnut Creek Honda... - tom hogan
I recently bought my 3rd vehicle from Walnut Creek Honda and this one was a lease for my daughter Lauren who is leaving for college. Our first Honda is still running like a top and it has over 111,000 miles. It is hard to beat the reliability of a Honda and the re-sell, if we ever choose to sell ours stays strong. Before we bought this last car we shopped around on both the internet and also 2 other dealerships, but I just didn't get the same vib and experience we did with Mike and Walnut Creek Honda. The thing that really blows me away is that we service all of our Honda cars (and the Edge truck) at the dealership and I was blown away that they actually remembered my name, still don't know how they did that? But, it was pretty cool.
The reason I am taking the time to write this is because it seems that people usually only take the time to complain but never take the time to pat someone on the back. When we got down to the delivery of the car we were pretty specific about what we wanted and another sales guy there Eric Carr (sp?) stepped in and helped us on Mike's day off. It was a seamless transition between Mike and Eric and I felt like they really cared about me as a person, not just my sale. I am sure someone could promise to save me a hundred bucks, but to me service and respect are just as important and I think that is something worth noting. Tom - Concord
Special Finance Manager