Great service, and a beautiful job - Shirrell
I had my car detailed and Bill was very professional and friendly. My car looked FANTASTIC when I got it back, just like new. I am very impressed and pleased.
Great service - Morena2311
The people at Honda of El Cerrito were so helpful. Our puchsase was a complicated one because I was a first time buyer and they worked so hard to get us a good deal and make us feel comfortable. I would highly recommend if you are looking to get a new or used car. Janne was so sweet and worked very closely with her manger to get us a great deal and made sure we understood everything. Great customer service and very helpful.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
I love Capitol honda is good service - Davidg
Mr tom loi is my saleman he is so frienly and good service i buy a brand new 17 odyssey from him i love my van thank you tom loi
Linn Gardner was awesome and gave the best deal - CarsRFun
Linn Gardner is the best. He got us the lowest quote and worked with us to find the color we wanted.
We missed our appointment with him but he rescheduled it immediately to our convenience.
He showed us how to set up Honda Link on my phone and use all the feature in the car.
Over all we are very happy with Linn G. and Morgan Hill Honda.
INTERNET SALES CONSULTANT
Misunderstanding Resolved - ultrarunner
I got an internet price via email for a CR-V and after a test drive decided to buy. Unfortunately, the price I was quoted assumed financing through Honda and I was planning to pay with a check. The price was going to be higher if I paid by check. This unexpected change surprised me and I left without buying the car. Later that evening, I got a call from the sales manager who apologized for the misunderstanding and offered to let me buy the car at the original price. I took him up on this generous offer because it was still the best price I’d found. I had a great buying experience at South Bay Honda the next day and love my new CR-V.
Bill makes an effort for his customers - Milhy Juice
Unfortunately, I am having trouble changing my first review. I feel as though it is no longer valid.. I came here to buy a used car. I had a bad experience at first with a sour deal, but then Bill gave me a call and apologized. He told me he wants to make it right and help me find a great car. Kastner really seems like a stand up guy. I am glad to be giving Kastner Honda a second chance!
A straight, honest, fair, car purchase experience. - grmccray
We recently purchased a 2015 Honda CRV AWD EXL from Thurston.
We had an all cash offer agreed to prior to purchase and expressed our desire to have the actual sale and pickup process as streamlined and straight forward as possible with no unnecessary credit application requirement.
Tracey Thurston himself set up a very good experience and introduced us to John Daniels who took us through the necessary paperwork as painlessly as possible and with no surprises.
Then Juan Sandoval went through every aspect of how the CRV worked and all it's features and set up the initial electronic preferences to our liking (he did an extremely thorough job and displayed an intimate understanding of the vehicle we were purchasing).
Overall, the experience was a breath of fresh air after a number of false starts and failed promises at other Honda dealerships.
Thank You Thurston Honda, we love our new CRV and appreciate the honest and fair transaction that you have provided us.
Great experience - gromit
We bought a 2014 CRV (new) at the dealership, and then leased a 2017 Accord Hybrid. We worked with a salesman named Larry Silk both times. He was great. Very low pressure, turned paperwork around quickly, and was knowledgeable. I can't speak to the other sales people there, but he made what we usually dread (a trip to the dealer) into a more than tolerable experience. When it came time to haggle over price, we found the process went much faster and less painful than at other dealerships we've dealt with. We were pleased with the price both times - better than the going rates we had found on-line both times. They didn't aggressively try to upsell us on extended warranties and the like. We have thus far been happy with their service as well. And we love both cars!
Excellent service. Friendly staff - Alexncharle
Came in a week ago just window shopping Andrew answered our questions took the time to help ueven though we weren't buying. Was so impressed when we decided to buy we came back to Handel Honda and asked for Andrew
Honda HRV Service - Vinnie
Excellent service! Very professional and within promised time.
Luis was extremely proficient in understanding the needs for my vehicle and getting me out of the dealership as soon as possible with the right service provided.
Best help ever im supper happy with my car! - Egarnica
Also to mention manolo rios is really good at helping you with watever car you want! Im so glad i got help from him i really do recomend anyone that wants a honda go directly for manolo! Thank you so much for my honda😊
bad service took too long more than promised time 😡 - Fuentes415
2nd time this happens, takes way too long and I had an appointment. And no car wash 😡😡
i really used to like their service
Not anymore 😡
Purchase new car - JJ
She did a great job I was Happy with everything from her. Good product excellent service only thing would service area
Ok is this 25 words
Check one of the panel lights......and have care serviced. - Artango31
Purchased my car in Hayward Honda in 2008 . Always have my car serviced there..... great service always.
I believe it is very important to have the car serviced at the same shop to have a good record of all work that has been done.......
Awesome experience with Tamu! - carmenk
Great experience with Tamu! He was very friendly and professional. They were very accommodating with my schedule to purchase and pick up the car. Would recommend this dealership and Tamu!
The best car dealer for years - Hondacivic
Come to see Mr. Vinh he is friendly and honest in helping us select the right car with good rate good price
Our family always go to him for over ten years now
Thx so much Vinh
Positive Experience - Sera E Souza
Getting my car serviced used to be a hassle but now it's a stress free process whenever I visit Concord Honda. I've been getting my car serviced by Ricky for a year now; he is attentive, efficient, and answers all my questions with a smile. Works with me on getting the best deals and is very helpful in ensuring my car and myself are taken care of. I recommend going to him for any of your car service needs because good customer service is hard to find!
Thanks Gwen at Anderson - brooks
I bought the popular Honda CR-V yesterday from Gwen, Anderson Honda's internet salesperson. She spent an hour the day before yeaterday with me showing me various cars and exactly how the systems worked. She spent another two hours yesterday voing through that information for me and mu husband. She never pushed for a sale but did make the car easy to buy once we decided and then spent time personalizing all the car settings for me. She offered to give me another tutorial after I had been driving the car for a week if I had any questions. What great service! I also had a choice of a number of colors and models to choose from.
Purchased a new Honda Civic EX-T. Great transaction. - Kevin B Ray
We worked with about six different Bay Area Honda dealers trying to purchase a car for my daughter this Christmas. We knew the car we wanted and we're mostly interested in a good price. Avery Greene was very no-nonsense and the price the first quoted me was the price we walked out with. Brian Foster was the salesman and Jeff Yung the manager and they did a great job getting the transaction finalized super fast. They were significantly cheaper than the other dealerships we visited. Definitely a 5-star experience.
The sales men were not honest with us . - Ghada N. Fayez
I bought a used car from Honda Dublin and the sales were not honest with us first situation the car was so expensive than the market value and the second situation they hinted the other keys and they said , we have one key in this car , they felt we will cancel then brought the other keys , we wanted to return the car because the price so high than the real value and they refused and they said we will call the police for us and we tried to talk with the big boss , they prevent us . Really , they are not honest with the customers . I am not recommend any one to buy from this branch .
Outstanding Service - 07Accord
In June 2015, I bought a 2007 Accord from a private party. In April 2016, the check-engine light came on and it began surging on acceleration. After much research, I learned that a part called the Spool Assembly was likely not getting enough oil pressure because it was clogged, which would create the symptoms I was having. I went to 2 different independently owned garages and received repair quotes around $900 for parts and labor. I have repaired my vehicles before (body work, alternators, oil changes, electrical issues) and tried to replace the Spool Assembly myself - big mistake. The part is hard to get at and even harder to remove and replace.
It was Saturday. I stopped half-way through the job, drove to Winter Honda in another car and met a friendly Service Advisor, Laura Santalaya. When I need parts or service, I rarely do business with a dealership because of the high costs. However, I realized that I relied heavily on the Accord and decided I needed professional help. I prepared to pay a dealership rate to get the Accord fixed properly.
After explaining the problems I was having with the car, Laura began to research my concerns. She brought a mechanic into our conversation and in a few minutes they knew exactly what the problem was. It was late in the day on a Saturday. Laura told me that the dealership could begin work on the Accord first thing Monday morning. I explained that I would have to have the Accord towed-in. She showed me where to leave it parked for Monday morning and how to fill out the Early Bird envelope. She told me another Service Advisor, Vin Parr, would take care of me on Monday morning.
After speaking with Laura, I felt like I could relax and things would be ok. I returned home, had a beer and arranged to have the Accord towed the next day. Sunday, I left the Accord at Winter Honda and early Monday morning I got a call from Vin. He told me the Accord was being looked at and that he would call me with an update. An hour or so later, he called with a $500 estimate and added that the car could be ready that afternoon. I was very pleased and gave the go-ahead. A couple hours later, I was at the dealership picking up the Accord. Vin answered all my questions and explained that the Spool Assembly likely failed because the previous owner did not change the oil regularly. This resulted in engine oil sludge and dirt, which clogged the Spool Assembly. The repair costs came in closer to $400 and I couldn't have been happier.
On January 5, 2017, the check-engine light came back on and the Accord again began to surge on acceleration. I was driving in Antioch at the time and drove straight to Winter Honda. I felt better when I arrived and was greeted by Vin. I explained that I was having the same problem again. I read some where that repairs were guaranteed for 12,000 miles and/or 1 year. I had put 14,000 miles on the car since the last repair and mentioned this to Vin. He told me not to worry about it and let a mechanic figure out what was causing the problem. He offered to take the car and have the dealership shuttle service drive me to my home in Byron. However, I had an appointment in the afternoon and opted to bring the car in early the next morning.
As promised, Vin met me the following morning at 7:30 and got the car in for repair. An hour later, Vin approached me in the customer waiting area where I was having a cup of coffee and working on my laptop. He explained that the mechanic determined the Spool Assembly was working; however, the smaller cheap oil filter that was installed at the last oil change by a quick lube oil change service had failed and caused the Spool Assembly to malfunction. He brought me into the repair bay where I spoke with the mechanic and he showed me the bad oil filter and how it was clogged. Vin had the mechanic install a new filter, which also required an oil change, and did not charge me a cent....!!
So, I really wanted to share my story with others about the great service I received from Vin and Winter Honda - not once, but twice!! These guys are great and I highly recommend them. I am a regular Joe Customer and am not being compensated in any way for this review. Nor has anyone asked me to write this review. This is not the first time I have given credit where credit is due. I'm afraid most people do not write a review unless they had a bad experience and want to complain.
Leaking 2015 Honda fit - Mbalcorta
I purchased a brand new Honda Fit 2015 in Feburary 2015. January 2016 after a few rains my driver side passenger carpet was soaked. I went to Honda of Oakland and with lots of headaches on my end I got the door resealed and carpet replaced due to manufacture defect. Then after some rains January 2017 I have again rain in the same spot have soaked carpet, however this time I see the source as a stream of water coming from the front driver side door. They proceed to indicate the reason for the water was due to the sunshades however lots of honda fits leak due to door panel issues. They had resealed the door without replicating the leak I saw so now they cannot conclude that the leak is from a manufacture defect. I did not approve of these repairs without proof that the leak was causing the issue. They are refusing to replace the carpet which now has mildew and mold.
Sells a 2014 CR-V with only 30% oil life? - dana
Really, you're not going to change the oil? Also it takes a long time to actually buy the car even when you're paying cash. Woman handling the paperwork made racist remarks and didn't apologize after being called on it.
Service is a ripoff - Ligaya5
I brought my car for major service. Service advisor gave me estimate of about $2500 and promised to give me discount. When i picked up my car there was no discount and i paid $2497. They're very deceptive. Next time I'll try oakland.
wrong parts - jpizzuto321
I ordered the wrong part from Livermore on Ebay, I tried to cancel the order within an hour. Livermore would not cancel the order or accept a return. I will not do business with a company that doesn't know how to spell customer service.
I worked with Berkeley Honda's Internet department on the... - roadking94070
I worked with Berkeley Honda's Internet department on the purchase of my 2012 Honda Accord. They found the color I was looking for when there were very few 2012's remaining. I had called around for 2 days with no prior luck. Brian Vaile made me a great deal and had the vehicle ready for me to pick up the next day. I was in and out of there in 1 1/2 hours. The price was right and the service from Brian and John was excellent! Thank you for an easy transaction and thank you for picking me up at BART. I highly recommend call ing Brian Vaile in the Internet Sales department for a straight forward transaction.
I have had two bad experiences, and now decided never to... - p.ken95
I have had two bad experiences, and now decided never to go back to this dealer.
My Odyssey mini-van has low mileage and works great. The vehicle has a service code indicator on dashboard about what type of service is due. The last two times I had gone was just for oil change, and both times, the service dept pointed out that I needed a small or intermediate service. It cost about $400 on my last visit. I told them that it it only needs an oil change at the current mileage (and the vehicle service code indicator also showed that only an oil change was required), but they said that the service was recommended by the dealer. I was in a hurry to get to work and did not have time to research, so went along with it. But later I realized that it was too much and un-necessary.
The worse part is this -- in spite of doing the expensive service which was not needed, they did not inspect the tires properly, rather gave my tires a clean bill-of-health (as part of their "free inspection" report). Then a few weeks later one of the tires burst. Not just flat, it actually burst while going at 65 miles per hour on teh freeway (101S). It was very scary. When pulled over and looked at it, it had burst very badly. AAA was very friendly and quick to respond, and replaced it with a spare. The next day when I took the mini-van to a local service shop (not the dealer) for getting a new tire, they told me that the other 3 tiers also needed to be changed, as they all had lots of mini-cracks, including a full circular crack that went along the entire side of the wheels on each tire. This was a major safety issue, and tires with such cracks can burst if weather is too hot, or if there is a nail, or some other damage, etc (which happened on the freeway for me -- AAA person mentioned that it was a nail that had been there from before, but had now gone in deeper). The tire service person was shocked to see how the dealer did not catch this. The tires are about 6 years old, and hence it is expected that they need to be changed a this point.
What was extremely shocking was that the Honda dealer had been happy to perform the other costly services when only an oil change was due, but neglected to point out the issue with tires which is actually a major safety issue. Fortunately, my family was safe and we did not have a major accident on the freeway will all the traffic going by so fast.
After these recent bad experiences, I have learned my lesson, and in future, will stay away from this dealer. From the above experience, either they are negligent or incompetent, and certainly not very honest about services required for the vehicle.
Allan Bentley made searching for and purchasing a used... - cdrj
Allan Bentley made searching for and purchasing a used car fun. Allan is a very nice person, easy to talk to and listened to what we were looking for in a car. Allan is very knowledgeable and shared information with us that helped us to broaden our search and make good decisions. I felt like he made it his mission to find us a car without being annoying or pushy. My whole family enjoyed working with him. When it is time for us to buy another car, we definitely go back to Honda of Dublin and ask for Allan.
Also, the detail department did a very nice job of cleaning up our car and made it look brand new. The gentleman (I believe his name was Alex) who processed the paperwork for us to purchase our vehicle was very nice and very accommodating in answering our questions.
Honda of El Cerrito
Honda of Morgan Hill