Best Car Experience - JR
I bought my Range Rover from Dario. This is my second Range Rover and this dealership makes me feel welcome every time I'm there for new car or service
Terrible experience with sales representative - Anupama
I had an appointment with Jaguar Bellevue and the experience was terrible. The appointment was @ 12 noon and the person who was supposed to meet us (Justin Reed) incorrectly took the appointment time as 2pm. So we had to put up with another person Olivia Marshall, looks like she didn't even care. They were not even apologetic about the mistake. We had to wait so long to get anyone to help us even when Olivia was not doing anything. They didn't have any customers there and she was still being reluctant to help us. The previous day we had one of the best experiences with Maserati and Porsche. Jaguar was my favorite brand of cars and because of this experience my husband doesn't even want to consider this brand at all. I am trying to convince that not all sales people are this bad and I am planning to find an appointment with another Jaguar showroom. I hope to have better experience.
Poorest Customer Service of any dealership ever - CAYDAVIS
The GM here needs to retire, and his staff on both the Lexus and Land Rover side are arrogant and only want you to buy a new car. They honestly can care less about really helping anyone. The Sales Manager on the Land Rover side (Belshaw) and the Service Manager (Minshel) never EVER respond to customer requests, again only interested in more sales. What they fail to realize happens by not treating customers who have been loyal to them for years purchasing many vehicles and coming in for service is that they will lose future sales of multiple cars and lose customers because of poor reviews. Beware of this dealership as they can't be trusted to do anything but take your money and act like primadonna snobs for no reason other than overpriced hood ornaments. What a joke!