Fair dealership...need to work on your customer service - george123
I would love to say this was one of the best dealerships I visited this past weekend, but frankly I was treated from the time I entered, until the time I left, like I didn't belong and didn't fit in. One piece of advice to the dealership, you don't know who you are dealing with and what they can afford until you meet them and get their thoughts and information.
On that note, Jerome Cabbagestalk was different and an excellent salesman. He explained the car's features and was able to answer any questions I threw at him. At the end of the test drive, I took his card and some vehicle information and went on my way.
Frankly, I loved the car and its one of the top in my list, but to get treated like that as a customer, makes you wonder if they really want my business!
As an aside, I visited Rosenthal Jaguar in Chantilly the day before, and there, too, I got the cold shoulder and it seemed like salespeople were uninterested in waiting on me. I left as I had other cars to drive and dealerships to visit.
Great experience all round - SUVbuyer
Very positive experience with this dealership. Went in to test drive the new (and very much in-demand) F-pace. It ended up being a bit more car than I wanted at this point. Worked with Will. Nice, kind, low-key and patient. Next time I went in it was to test drive an Audi Q5 they had on the lot as a trade-in. I'd done my research on the car. This time worked with Sam, another extremely knowledgable and helpful guy. Both salesmen were low key, low pressure, and patient - just what you look for in the experience of buying a car. I did my comparison research and test drives of other vehicles, and decided to purchase the Audi Q5. Went in for a repeat visit, negotiated a price that was fair to both parties, completed the paperwork and drove away same day in a freshly washed, already detailed car. Again, no hard sell for extras, and very helpful people throughout the process and in the finance office as we paid. Now a word about the GM, Chris Smith, who had said a friendly hello to me on my first visit in there. As I drove home in the vehicle, I noticed a small chip in the windshield that I hadn't seen before. Turned around and drove back, and was personally assured by Chris Smith that all I had to do was call him, and he'd have it fixed. This is service with a smile, all the way round. Can't recommend them highly enough. Buying a car is time consuming and can be stressful at the wrong dealerships. This is one of the right dealerships, both for Jaguar and Land Rovers, and for the other top drawer cars they often have on their lot as trade-ins. Nice people, low key, low stress experience, fair prices and good treatment. I'd recommend them to everyone, and indeed, just shared my experience with my neighbor who's headed there next week.
Excellent price and sales - SHG
I purchased a 2016 XJL from Jim Coleman Jaguar. The experience was easy and enjoyable. The Sales Representative Gary Pridgeon went out of his way to demo the car for us. I sat down with Chris Smith the General Manager who was friendly, professional and straight forward. We came to an agreed upon number within less than 5 minutes. What I enjoyed in the negotiations was the direct, no non sense approach. Too many dealerships have you waiting for hours while the sales person shuttles between their office and the managers office. Not the case at Coleman.
When I came back to the dealership to take delivery, Gary was waiting and went over the appearance of the car to show me it was fully cleaned and detailed. He was excited as we were about getting the Jaguar. I was turned over to Andrew their tech guy who showed me the basic features and offered to come to my home or office in a few weeks to answer any questions.
So far my experience has been very positive.
Absolutely Recommend!!! - Georgie Kourkounakis
This is our first Jaguar purchase (2017 F Pace). We are absolutely happy with the service and product! Arthur is wonderful and so is Cheryl!