Joe Lanni at Princeton Audi Volkswagen

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Lanni, Nikki Roberts, Matt Rucko

My Review of Princeton Audi Volkswagen:
Everyone was very considerate and helpful. It was busy being the end of the month so I had to wait quite a to complete the paperwork but Matt made it worth my while. And, I love my new GTI with the autobahn package.

Thank you,
Bruce

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Lanni

My Review of Princeton Audi Volkswagen:
I leased a new Jetta Sel recently.
We were very happy with the service we received, frendly, helpful, smooth transaction.
We will recommend to our friends if thy need to buy or lease a VW car.
Thank You.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Enrico DeLuca, Joe Lanni

My Review of Princeton Audi Volkswagen:
Nice friendly environment. Good deal. Overall a nice buying experience. This is our third time purchasing at Princeton VW. We would not hesitate to recommend this dealership to others.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Enrico DeLuca, Joe Lanni, Jackie Savastano

My Review of Princeton Audi Volkswagen:
I would recommend this dealership because, most importantly, Jackie Ssavastano was extremely knowledgeable about the car I leased. She took time to answer all of my questions and to follow up after we met in person. I was also pleased with the willingness of the dealershiip to negotiate a good price for the lease.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Lanni, Sonya Sestito

My Review of Princeton Audi Volkswagen:
My experience in buying Golf TDI was the best car buying experience I have ever had. Sonya was a great salesperson to deal with. I felt her to be very knowledgeable about the cars we looked at. She gave me a wide variety of choices to look at and not only what I thought I was interested in. I appreciate that because it made me feel confident in my final decision in knowing I explored all possibilities. She has a great personality and did not make me feel rushed into purchasing and I was never made to feel pressured into buying. I was quite happy with the price and also the trade-in of my old car. She also made herself available to me many times after the purchase with questions that arose after spending some time with my new car.
Sonya definitely lived up to her promise to deliver a simple, honest, and hassle free vehicle purchase experience.
I would highly recommend Sonya and the dealership to anyone thinking of purchasing a VW.

Sincerely,
Carolyn Kiczek

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Lanni

My Review of Princeton Audi Volkswagen:
I visited Princeton VW a total of 4 times.

1. Inspect and test drive 2011/2012 GTI
2. Return with my wife so she could do the same (we ended up making a deal that day)
3. Fill out remaining paperwork for financing
4. Take delivery/go over features (same day as #3)

Visit 1 - Tuesday:
Initially, I went to the dealer pretty much knowing what I wanted (2011 GTI), and knowing a lot about the car, having been a previous VW/Audi owner and enthusiast. Sean was very welcoming and very knowledgeable about the cars. He seemed to know the cars inside and out and share the "enthusiast" attitude. Overall I got a very positive feeling from the initial experience. In fact, I later told my wife that I did not even want to go to a different VW dealer because I wanted to deal with Sean (Princeton is close to work, but other dealers are closer to home). I decided to return with my wife so she could see the car.

Visit 2 - Saturday):
We arrived and were quickly able to take the car out on another test drive. Sean answered all of our questions with ease. We then returned and decided to see what kind of a deal we could make, and if we could find the car I wanted (what I was initially looking for was not on the lot). Sean was adept at aiding my search for the car I wanted. Subsequently, after only finding a car at another dealer, we inquired about a 2012 on the lot.

Both Sean and Robert quickly made a very reasonable deal to get me into the car that I wanted. I filled out some paperwork and made plans to come back that Monday to finalize things.

Visit 3 - Monday:
When I came back to finalize paperwork after my credit had been approved, Joe Lanni had all of the paperwork ready to go. They had informed me prior that the process would take about an hour. In all honestly it took about half that amount of time. Joe's preparedness saved me time and I appreciate that. I was also informed that the car was being detailed and would be ready that evening. I made plans to pick it up then.

Visit 4 - Monday evening:
Picked up the car. Sean gave me the keys, paperwork, and went over some features (which was very helpful) but to be honest, I was kind of in a rush so I had to cut him short. More than once he offered assistance with any features, "any time" I might wish to return. I may just take him up on that. The car was very clean and looked great. (on later inspection some of the wheels still had some protective film on them but I was able to wipe that off pretty easily. I'm typically meticulous with my cars so this was not an issue).

Each time I visited the dealership, Sean was very helpful and courteous. Everyone at the dealership was very friendly and willing to help or offer a refreshment. (I did not work with Jackie on this purchase, but she was very nice while I was there).

The entire process was very smooth, and I felt no pressure at all to purchase the car. I actually have to say it was the best automobile purchase experience I've ever had (second would be the first VW I bought new in 1997).

The only minor negative experience I encountered was that one of my keys was missing a battery! I quickly remedied this myself. No harm done, but an unnecessary expense nonetheless.

I could not be happier with my new GTI and I will most certainly recommend Princeton VW/Audi to anyone in the market for such a vehicle.

On a side note, some other cars I was considering buying, which lost out to the VW were:
Mini Cooper Countryman (new)
Subaru WRX (new)
2008-2010 Lexus IS 250 (certified pre-owned)
2008-2010 Audi A4 (certified pre-owned)

I chose the VW for its abundance of standard and premium features, at a lower price, the high quality of construction and interior, and for the abundant interior room and hatchback utility. One might not think of all of these cars as potential competitors, so I figured I'd provide some insight.

Thank you

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Lanni, Sonya Sestito

My Review of Princeton Audi Volkswagen:
The purchase process was very smooth. Also, as I was walking in to the dealership, Sonya asked me if I was being helped. Sonya was just getting back from lunch, no break at all, she just left her belongings and started to help me. Sonya helped me to find what I was looking for and I never felt like I was pushed to close the sale.
Joe is very friendly and provided me with all the information to close the deal.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Lanni, Jackie Savastano

My Review of Princeton Audi Volkswagen:
Entire sales staff (not just the people that I directly interacted with) were very friendly & knowledgeable of the VW products that were being sold. Test drive and purchase went smoothly with no pressure to buy the vehicle on the spot and no hidden fees when final price was accepted and purchase completed.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Lanni, Jackie Savastano

My Review of Princeton Audi Volkswagen:
I came back to see Jackie a year after I first looked at a new GTI. She has always been available, very informative and pleasant during my visits despite this delay. She was most helpful in completing the paperwork and teaching me the operation of the car. That was a very good purchase experience at Princeton VW.

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