John Rossetti at BMW of Bridgeport

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Rossetti

My Review of BMW of Bridgeport:
from the day one we had good communication via email and phone smooth transsation
lot of help getting document to the custom broker to transport the vechile in to Canada excellent job my next car I will be buying from John.

Thank you

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Pearce, John Rossetti

My Review of BMW of Bridgeport:
I purchased a 2007 Certified Pre-owned BMW328xi in September 2010 and had a completely positive experience with Client Advisor and Business Manager. Subsequent service visit to top off coolant without appointment, no charge, and oil change covered under extended service after one year were both handled professionally and promptly.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Pearce, John Rossetti

My Review of BMW of Bridgeport:
I rarely write reviews and never thought 'd be motivated to write one on behalf of a BMW dealership. That being said I highly recommend Bridgeport BMW after my recent CPO 4.8i X5 purchase there.

My client advisor (salesman in non BMW speak) was John Rossetti who went above and beyond what could have expected at every opportunity even after the purchase. Furthermore, he had a great low key, no pressure approach, allowed me to take my time and gave me a great price on my trade-in and on my new mint cpo X5. I looked around for several weeks and contacted 5 other BMW dealerships including 3 in CT, 1 in NY and 1 in PA and Bridgeport BMW had both the best deal and the most straightforward, hassle free approach.

I financed through the dealership and completing all aspects of the sale and loan with the business manager Jeff Pearce was also very comfortable, easy and straightforward. He explained everything clearly, gave me a great interest rate and there were no last minute, hidden charges. Most importantly when I returned 2 weeks later AFTER the sale both John Rossetti and Jeff Pearce went out of their way to help me when it was no longer even their job (everything was fine just had a screw in my tire). I got there late on a friday at the last minute and even the service department stayed late to replace my tire...amazing!

Bottom line: there clearly seems to be a culture of fairness and customer service at Bridgeport BMW that is rare in business today and even rarer at car dealerships. It seems to me that they have made a conscious decision to cultivate a long term relationship with their customers by treating them very well instead of the approach I've encountered elsewhere of trying to milk every last dime out of the transaction and disregarding whether the customer is satisfied. You would do yourself a disservice if you didn't go in and see John and give yourself a chance to have a similar experience to mine.

PS I also met one of the owners several times while I was there and he too was exceedingly personable and concerned with my satisfaction.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Greene, Jeff Pearce, John Rossetti

My Review of BMW of Bridgeport:
I worked mainly with John on my M6 Convertible. It was a very good experience. I had no issues or problems with the transaction. They were reasonable on the pricing. I did a bit of price negoatiating and they were fair with the process; not at all advesarial or tough. I felt treated very fairly and got what I consider to be a great deal.

There we a few items I wanted done before delivery and these were handled exactly as they said; no hassels. Communication was excellent. John took some vacation during the sales process, but he still answered his e-mails and voice mails promptly. They always got back within 1 business day, or less. Jeff of the Finance Dept was prompt and informative as well.

They shipped the car out to Dallas and this too went well.

A friendly, professional dealer and I would use this dealer again and had absolutley no problems, or issues. They made buying a BMW very easy and pleasant, which is not always the case with BMW dealers around the country.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Rossetti

My Review of BMW of Bridgeport:
I had an excellent recent experience with this dealership in leasing an X-3. I worked with John Rossetti and found him to be knowledgeable and friendly. He understood my budgetary constraints and located a vehicle that met my expectations and was within budget. This was not an easy task because there were time pressures as well. A competing dealership in CT didn't make a similar effort. It was a pleasant experience without pressure or condescension.

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