mhuang 3/28/2012 12:42:55 AM Reason For Visit: Service I Recommend This Dealer: Yes Employee(s) Dealt With: Kevin Smuckler Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of South Bay BMW: Kevin has always provided me with great quality service. He keeps you up to date and is honest about what's best for you. I'd recommend him to anyone looking for top notch service. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
KCinMB 3/27/2012 9:58:31 PM Reason For Visit: Service I Recommend This Dealer: Yes Employee(s) Dealt With: Kevin Smuckler Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of South Bay BMW: they are friendly, efficient, great with the loaner cars, even when they are extremely busy you can tell everyone is working hard to get everyone taken care of as quickly as possible and kevin is great! Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
jgoocher@gmail.com 3/21/2012 3:42:08 PM Reason For Visit: Service I Recommend This Dealer: Yes Employee(s) Dealt With: Kevin Smuckler Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 4 Overall Score: 4.8 My Review Of South Bay BMW: I've been dealing with SB BMW for several years (and 3 vehicles) - the service has always been outstanding! Kevin Smuckler goes above and beyond taking care of his customers - even last minute when I had a nail in a run-flat tire! Thanks for the great Customer Service - it's RARE these days! Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
jenni h 3/19/2012 11:59:01 PM Reason For Visit: Service I Recommend This Dealer: Yes Employee(s) Dealt With: Kevin Smuckler Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: N/A Overall Score: 5.0 My Review Of South Bay BMW: Kevin is an honest, reliable service consultant. Always willing to go the extra mile, he makes getting your BMW serviced as convenient and hassle-free as possible. Ask for Kevin as your SC and you're sure to have a great service experience! Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: South Bay BMWAdded: 3/20/2012 1:26:01 PMDear Jenni h,Thank you for your great review and for choosing South Bay BMW/MIni! We appreciate your feedback.Take Care,Tammy HernandezSouth Bay BMW/MINI310-939-7322
PV 3/18/2012 9:47:58 AM Reason For Visit: Service I Recommend This Dealer: Yes Employee(s) Dealt With: Kevin Smuckler Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of South Bay BMW: I for one have never had any problems with service or sales at South Bay BMW. Kevin is my CA and he has taken care of me and my family members as if we were all VIPs. Always knowledgeable and if he does not have the answer, he does not bs you with dealer lingo, he simply states I will find out the answer to your question and gets back to me. As customers we too have to be more patient, as I have heard other customers' requests and their CA is trying hard to help but the customer has unrealistic expectations. If we all took Kevin's approach, I believe there would be less misunderstandings in service bay and that goes for both customers and CAs. Previous CAs I had years ago were not as helpful as Kevin is today. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
