I had the unfortunate experience of purchasing a vehicle from Auto Holding. After speaking with Gene online, asking a bunch of questions, and liking what I heard, I made an appointment and drag the family on a 2.5 hour trip (they had the best price and it was a hard-to-find vehicle) to take a look at it in person. We had pretty much made a deal via email.
I was told that this vehicle was in "exceptional" condition. When I saw it I immediately notice that the 2 front tires are flat. The interior smells of cigar smoke and after a small test drive the engine bay wreaks of burning coolant. You can tell that the previous owner used the curb to gauge distance every time he parked because they were just destroyed. I was assured that this is just cosmetic. The paint was just ok but it had some nice deep scratches and one tire was totally bald. When I asked how this is considered exceptional, the answer I get is "what do you want for a vehicle with high mileage". Well, what I want is not to be lied to in the first place.
Ok, not exactly off to a good start, but the thing is loud and fast and I enjoy working on cars, so lets talk money...
They advertised the best price around, and that's why I'm there. So considering the issues it has, I'm sure I can get the price down a significant amount, but wait! This used car dealership just added $1250 in "dealer prep fees!" How wonderful!
Even though a price on my trade-in was agreed upon via email, it still took a solid hour of the typical back and forth game to get it to where I need to be. At one point Gene decides that he's done and just gets up and walks away. What excellent business manners! So I'm out the door and he decides that we can make it work. Wonderful. I take possession of this new bad boy and drive it home.
I ran into some issues with this as I expected, and not surprisingly Gene was nowhere to be found when I emailed or called. Now, in the beginning when we were working out a deal, I'd email him and have a response within minutes. After the sale, forget it. Days went by and I wouldn't hear a thing.
Overall this was the worst experience I've had purchasing a car. I would not recommend this place to anyone, including my worst enemy.
I Recommend This Dealer:
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