Auto World of Springfield

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Auto World of Springfield:
Saw the 2006 Accord on Ebay, purchased outside of ebay. Mistake on my part! They had one price of 15,977, but at the lower left there was a section that said they had lowered the price to 14,977. When I told Frank this he said it was mistake and that they were not going to honor the lower price because of the mistake. I offered to involve some legal minded people and they then decided to honor the price. It was not as described. They showed us a clean Carfax, however they did say that one fender was replaced and that the work was done professionally. I inspected after delivery and found that the entire top of the car had been repainted, hood, top an trunk, and I might add, not very well. I can see runs and sanding marks. Frank told me point blank that there was no bondo used in the repair. I can see an area where there was bondo used and it shows through the paint. When I confronted them, Frank said because we called them on the lower price that THEY put in the add by mistake, they could not do anything for us. The rear bumper skin had large scrape marks that were not relayed in the listing or the pictures. On the drivers side rear the paint is cracked from an accident. I told him that we expected some dings, after all it is a used car, but these things were not part of the bargain. I now suspect the Carfax report that they gave us, since none of this is on the report, may be altered. In my opinion, I would advise you to run fast and far from this dealer, there are too many others out there that will treat you right. I wish I could leave a feedback on Ebay, however since we purchased outside I cannot.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Auto World of Springfield:
I just bought my new (used) car from Auto World. Tom was great to work with. Got me the answered to all the questions I had. I got a GREAT deal. I save a lot of money. If you are looking for a used car, for a great price go to Auto World.Thanks Tom.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Auto World of Springfield:
I did a carfax on a red 2008 bmw of theirs that was listed extremely cheap and found out it was wrecked. The salesman, when I asked him the following day, looked at his clipboard and looked back up to me and said it had never been wrecked. I now hear about nighmare stories from others across town when I share my experience.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Auto World of Springfield:
WARNING! WARNING! WARNING! This business is NOT to be trusted to deal with you in an honest manner! Check the Better Business Bureau of Springfield and the State of Missouri Attorney General’s office experience and ratings before you go anywhere near this business!!! They are apple pie and no problems in person, BUT liars and unscrupulous in their dealings. This business charged our account after they told us that absolutely no charge would be made. The owner would not respond to emails or phone messages to try to resolve the issue. They completely fabricated a story to the BBB and did not respond, so far, to the AG. BEWARE! BEWARE! BEWARE!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Auto World of Springfield:
I too had a bad encounter with this dealership. I was fooled into thinking their 100% feedback rating on ebay was a good sign. However when the end the auctions early, as they often do, you are no longer eligible to leave feedback.
I had arrangements, in writing, that they would deliver the van to the KC airport and I would fly in and pick it up. Their Sales Manager, Cris said he would personally drive the vehicle there. When I arrived at airport, nobody was there to meet me. I then walked through 3 levels of parking trying to find van, nothing! Checked messages, nothing. After calling dealership I find out they decided to truck it someplace else in KC. They tell me they arranged a shuttle service to drive me there. I check all shuttle services, nothing arranged for me. Call back and Chris says he'll reimburse the travel. I then call the place that is to have my van. Guess what??? No van there for me. After repeated calls back and forth to Chris I find out the van is still in transit to KC. After 3 hours of delays and alot of hassles I finally get the van. It was very cold and windy that day and I didn't dress to run around outside so only could give van a quick lookover and get out of there.
Few problems found: AC didn't work, cost me $370 to fix. One chair that "they" had folded down was done so to hide a broken cup holder. Tank also was not "full" of gas as advertised.
The worst part was that nobody at this dealership seems to care in the least about all the hassles they put me through on the delivery agreement. I've contacted 3 people there and they ignore my messages. They also have not reimbursed me for my shuttle service fare to pick the van up.
They got my money upfront and that's all that matters to them.
Highly recommend everybody avoid these guys!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Auto World of Springfield:
This was a terrible car buying experience. I couldn't get them to keep their promises, or to respond to my calls.

Before you buy from them, check with the Better Business Bureau. Auto World of Springfield had their BBB membership suspended in December 2006 for failing to respond to consumer compaints.

http://www.springfield-mo.bbb.org/commonreport.html?bid=16968

I wish I had known this before I bought from them.

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