My Review Of Automax Hyundai Norman:
My husband and I live in Missouri. We were looking for a Hyundai Santa Fe in a specific color, with specific features. Our local dealers did not have the exact vehicle that we wanted, so I began a search for it on the internet. Fortunately, Automax Hyundai in Norman, Oklahoma just happened to have the exact vehicle we were looking for. I emailed them, and began a very pleasant communication with Sonja Sherwood. Over the course the next week, she was patient, informative, helpful, understanding, and never high pressure. Most of our communication was through email as that was my preference. At times, if Sonja was busy or out of the office, Sam or Daniel would respond to me, making email response times very quick. Each and every one of these employees were friendly and helpful. We finally made a deal on both the purchase price of the vehicle and the trade in price on our old vehicle. All of this was done through email, which was very convenient for me. When we were ready to travel to Norman to pick up our vehicle, I voiced concern to Sonja that this was a 10 hour round trip drive for us, requiring a hotel stay. I told her that we wanted to make sure there were no surprises when we arrived. We would have been very unhappy had we arrived and found that the dealership would not honor the deal that we agreed on, or that the vehicle that we wanted was not there. Sonja assured us that this would absolutely not happen, that everything would go smoothly.
So we made the trip. And WOW, were we ever pleasantly surprised once we arrived at Automax! These were absolutely the friendliest, nicest, most honest automobile dealers we could have ever imagined. As a general rule, car salespeople in the past have not been our favorite people!! This was not the case at Automax. These people went out of their way to make sure our car buying experience was perfect. And I do mean perfect. We were totally happy with the price, loved the vehicle once we saw it, and the purchase transaction was quick and easy. No surprises. Sonja took us for a drive in the new car, explaining every detail on our new vehicle. When the dealership became busy and Sonja needed to step away for a few minutes, Cyndy Burris stepped in and explained even more details about operating the GPS and Bluetooth in the new vehicle. She, also, was very friendly and helpful. Michael, the finance manager, made all of the paperwork quick and easy, explaining everything to us as we signed. There was never any pressure to purchase "extras" or to get more money out of us. Everything was just as we had agreed upon.
Overall, this was without a doubt the best car buying experience we have ever had. Next time we are in the market for a vehicle, Automax Norman will be the first place that we check. It was well worth the weekend trip for us! Thank you again to Sonja and the rest of the staff!
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Automax Hyundai NormanAdded:
3/26/2014 6:11:37 PM
Thank you for taking the time to write this AWESOME review of Sonja, Cyndy, Daniel, Sam, and Michael. We are very pleased that everyone you came in contact with was able to take such great care of you and that your opinion was changed when it comes to car shopping. If there is anything we can do in the future please let us know. Thank you again for your business!