Berglund Oak Ridge Toyota Scion

Berglund Oak Ridge Toyota Scion
3000 Wards Rd
Lynchburg, Virginia 24501
(888)639-6633

Manufacturers: Toyota, Scion

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Twenty-Four Month Rating: 2.7/5
3 Reviews
Berglund Oak Ridge Toyota Scion

Overall Score: 3 Star Rating2.7



About Berglund Oak Ridge Toyota Scion
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Ayers_td
4/5/2012 11:07:21 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Tim ferguson/ Ryan habermas

My Review of Berglund Oak Ridge Toyota Scion:
Good Afternoon Mr. Plunkett,
 
?I am writing this email in regards to a service experience that has taken place. On Saturday morning, March 24, I called the Berglund Service Department to schedule an appointment to have a 4 wheel alignment, 2 tires mounted and balanced along with a tire sensor that needed programming. My appointment was scheduled for the same day, which was very much appreciated. I brought my vehicle, a 2007 Toyota Camry to service. I had to return to work, consequently my fiancée stayed with the vehicle because we were advised the process wouldn’t take that long. After about 45 minutes my fiancée was notified that there was an open recall that needed to be resolved as well. After approximately 3 plus hours later the car was ready according to the service writer. Unfortunately they were unable to fix my tire sensor because they ran out of time. At the end of the visit the service writer noted that there was a noise coming from underneath the hood and that it sounded as if the idler pulley was loose. Also, I needed to have some fluids flushed other than that everything looked fine. All in all I was pleased with my experience, even though my tire sensor wasn’t programmed. Following my visit on March 24, I noticed that the technician failed to replace my valve stem covers on the tires that were moved, mounted and balanced. So, I had to return again to have those replaced. On Saturday, March 31, my fiancée was going to check my brakes and rotors while I was working. During his attempt he was unable to remove 3 out of my 4 wheels. Come to find out the 3 tires that were removed have be stripped or rounded lugs. Just for ease of mind we pulled the factory lug wrench from the truck and tried using that and had the same issue; all were rounded off except for the tire that went untouched.  Today Monday, April 2, I came into service hoping to get some answers instead, “I was approached with an attitude, as the service writer said “ Oh… well, it was like that when you brought it in.” The service people that spoke to me all spoke in a very combative manner.  I wasn’t nor was my fiancée notified that there was a problem with my lugs now my wheels won’t come off. I asked the service manager (I presume) what I was supposed to do if I get a flat tire and can’t remove my wheel(s). The reply was that could have his technician remove them all and hand them to me. I felt like I was taken advantage of because I am a female. I have never felt so degraded by a service department. I myself work with the public and would never speak to my customers that way, the customers are the reason I have my job and I take that very seriously. I have had a great experience owning my Toyota and planned to buy another one in the near future but it would have to be serviced locally and I am not sure that I want people with that approach working on my vehicle; I work very hard for what I have. I would like to have my lugs replaced that were damaged. The wheels have always been removed with a 21mm socket and ratchet by hand and torqued to 95-100ft/lb and now the only one that can be removed is the wheel that remains untouched, that being the drivers side rear.

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mommapiep
8/9/2010 4:14:44 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Wymer, Rhonda @ Service, Mechanics

My Review of Berglund Oak Ridge Toyota Scion:
Mike was a very good salesman. We have had some just ok experiences with using our Service/maintenance agreement and it not being in the computer and we've been asked to pay for items covered under it. My husband's truck runs 5 mph under what it is really running as far as the speedometer, but we've been told that can't be corrected, also we have an annoying squeak in the clutch and have "supposedly" had it fixed but it is still squeaking and very annoying. We just tried to call again to schedule an oil change and was again (for the third time) transferred to a dept where all we got is an answering machine and we did this last friday too and still haven't been called back. Just very fustrated at this time with Berglund.

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psbeasley
5/12/2009 4:44:14 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Weaver

My Review of Berglund Oak Ridge Toyota Scion:
I contacted Berglund Toyota in search of a "new" used car for my Mom. I had already done the research on the types of cars I thought would meet her requirements and found a Hyundai Elantra that I thought would work. I contacted Tony Weaver by phone and asked about the vehicle. We negotiated a reasonable price by phone and email. I then took my Mom to the dealership where we test drove the Elantra and one or two other similar vehicles. Mom really liked the Elantra, so she bought it. The negotiated price was honored and there were no surprises. The process was quick and relatively painless. Everyone was very friendly and courteous to us during the process. I would definitely go back to Berglund Toyota to purchase another used car.

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