Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Aaron Spicer, Patrick
My Review of Brown's Sterling Nissan:
So I get this e-mail from a buddy telling me Brown's Sterling Nissan is having a special on their new 2008 SUV lineup. I wasn’t really in the market for a new vehicle but my Pathfinder was getting old and I had my eye on the Xterra ever since it was remodeled in 2005 so I decided to look into it.
I'm very particular when it comes to making purchases. I do a lot of research and take my time to ensure I’m making the right buying decision and that I’m getting the best value possible. This is especially true when buying a vehicle. At this point, I already knew the Xterra had received excellent marks and had read many reviews, which rated it at the top of its class. So I took the next step and scheduled an appointment. My buddy knows Aaron Spicer who is the GM so I got his info and contacted him directly.
When I arrived, I was greeted by Aaron who had an Xterra ready for me to test drive. Instead of just passing me over to a sales associate, Aaron thoroughly went over all the features and options of the vehicle with me. He answered my questions and offered to go with me on the test drive. The impression I generally have is that most people in upper management are so focused on how profitable their business is, that they loose touch with their customers and do not really attempt to understand their customers’ individual needs. Aaron’s attention to his customer clearly shows he understands where the focus should be.
After the test drive, we reviewed some pricing options for the SE and the Off Road versions. His pricing was surprising low which confirmed the special they advertised was true and not just a marketing gimmick. I told Aaron I needed a few days to not only decide on the version and options I would like but also on weather this was the right decision for me. Aaron completely understood my needs and did not make me feel pressured to buy immediately. Over the next few days I e-mailed Aaron with some additional questions which were answered promptly. I finally decided on the Off Road version in black. Although they did not have it in stock, they were able to find one with the options I wanted. A few days later, I went to pick up my new 2008 Xterra. The vehicle was washed and very clean. I did notice a little bit of wax left over from the protective wrap covering the inside of the door but Aaron immediately got some cleaner and wiped it off. The GM personally cleaning my new car! Needless to say, I was very impressed!
Like everyone else, I’ve had my share of unfavorable buying experiences but I can honestly say this purchase was very positive for me. The attention to the customer shown by Aaron and his staff was amazing. The price I paid was more than fair. In fact, this is the best deal I’ve ever had on a vehicle purchase! Although I know I am one of many customers who has bought an Xterra from Brown’s Sterling Nissan, I was treated to feel like I was buying an expensive Ferrari from Maranello, Italy.
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