Brown's Sterling Nissan

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Brown's Sterling Nissan:
My wife and I recently purchased several Nissans from Sterling Nissan and without a doubt I can safely say that their professionalism has been unmatched. The sales staff along with the sales managers treated us with the utmost respect and never once pressured us into making a sale. The finance department worked with us well past closing one evening to make sure that our payments were to our liking. All in all, a very pleasant purchasing experience.

With regards to service. . .I have had all our cars serviced at Sterling Nissan and have had great success with the quality of workmanship as well as honest opinions as to what needed to be addressed on each car. As a former member of the Nissan XTerra club I was very confident in sending any local Virginia business to Sterling Nissan whether it was sales or service related


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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Brown's Sterling Nissan:
This dealer has always gone the extra mile to keep my car in top shape and in keeping my business. In addition to the quality cars Nissan makes the service provided by Brown's Sterling Nissan has been another reason why I am a dedicated Nissan owner. The quality, pricing, and overall attitude of all their sales and service staff is unsurpassed. It is an amazing feeling to know that my car needs will be represented by an honest, experienced, and cost competitive Dealer.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Brown's Sterling Nissan:
I got the car I wanted for the price I wanted and received courteous and thorough explanations of financing, and operation of vehicle. It was a pleasent experience.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Brown's Sterling Nissan:
I needed a part that no one had. The parts dept went out of there way to get my parts asap and they even called me when they came in. Thumbs up to Browns

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Brown's Sterling Nissan:
Different people get different experiences from Auto Dealerships. Lucky for me, mine was pleasant and happy.
Went it to buy the new 2007 Nissan Sentra and came back with one fully loaded. Also gave me 0.9% APR to close the deal and the price was good. Gave a decent value for my trade-in as well and never gave me any attitude. Will definitely consider my next purchase at this place.



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Reason for Visit: Sales

I recommend this dealer: No

My Review of Brown's Sterling Nissan:
Wow. What else can I say? The salesman I dealt with at Brown's did just about everything to dissuade me from buying the car. The problem was that I really wanted this car, and the price was right. Maybe I just made things too easy for him. From start to finish, it was incompetence, rudeness, tardiness, excuses, inattention to detail, and I might even say dishonesty - although I think it's more a case of just aggravated incompentence. I made an appointment to see the car on the phone on a Monday. The appointment was for Thursday. When I showed up to look at the car, the battery was dead - no big deal, right? Except first I had to show Teddy where the battery was, and then I had to show him how to jump the car. Ok, that's fine, if he was a nice guy, I could live with it. Keep in mind, they had four days to make sure the car ran. I asked the obvious - if you have a potential customer coming to look at the car, wouldn't you want to make sure it was ready to be looked at? he told me that he couldn't be sure that a customer would show up!!! The battery! How hard is that! The attitude from that point was always "your problem, not mine". I took the test drive, loved the car. Teddy did not offer to come with me on the test drice. I went back to the dealer, his attitude was "I'm not going to move a finger to help you". I don't think he would have cared if I would have just left. I asked if the car had ever been in an accident or been repainted? Do you know anything about this car? "No. No." So, I left pissed off. I kept shopping around over the weekend, and then received a call from the manager, Claude, who promised a new set of tires and battery and "showroom condition". So, I went back, and bought the car on an inspection contingency. Do you think Teddy knew if they had an extra key or an owner's manual? Of course not. I asked Teddy when he expected the car to be ready, and the answer was Tuesday. So, Tuesday comes, I drive halfway to Sterling - an hour away from home - only to find out the car isn't ready. Tomorrow, Teddy promises me. So, tomorrow comes and goes. Nothing. No call. I e-mail. No response. Finally, Thursday - the car is ready, manager Claude calls to tell me. The car is delivered - no tags. Teddy forgot them. I have to say, they made up for this - some poor junior associate drove out to my house and delivered them at 10pm. Every phone conversation with Teddy is the same. No accountability, no courtesy, no attempt at even a modicum of customer service. No apology for the misinformation or the screw-ups. Anyway, I had the car inspected at my mechanic - oops - the car's front end has been painted because of an accident. there are a few other minor maintenance issues covered by the warranty, so I sent a detailed fax to Brown's with a copy of the inspection, and a request for service in accordance with my contingency purchase and warranty. When I called Teddy to make sure he got the fax, he got angry with me and told me that he's not the manager. In fact, he starts speaking to me in an overtly argumentative if not aggressive tone. I finally had had enough. I asked him how he had ever gotten into sales to begin with. Why is the salesperson yelling at the customer? Anyway, I could go on and on, but the point is, if you buy from Brown's, which I don't recommend, definitely avoid Teddy Asimana. The sad thing is that the sales department knows that I'm unhappy, yet has made no effort to call me or e-mail me to discuss the issues. However, my experience thus far, at least on the phone, with the service department, has been positive. So, I'm going to give them a chance to redeem the sales department and make the corrections to the car that it needs. If not, I will make it my life's goal to protect other customers from buying from Brown's Sterling Nissan - especially Teddy - and I will make sure that the Better Business Bureau has all of the information it needs to protect consumers.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Brown's Sterling Nissan:
I visited Brown&#8217;s Nissan twice to look at the Murano SUV. The sales staff was very pleasant, but the sales management was not too keen on making deals. The first visit was made in September 2003. They only had the 2003 model at that time. I spent about 15 minutes with the salesman. At the end, the salesman went to his manager to ask if there was any special promotions. The answer coming back was a no. I then asked about when the 2004 model would arrive, and the answer was not any time soon. So I left unimpressed.<br><br>Two weeks later, now in October, I passed by the dealership and saw all Muranos on sale. The sticker price was at least $2,000 off the list price. They even have the new 2004 Murano. Another salesman helped us this time and we went out for a test drive. During the test drive, the salesman was saying they could probably knock off the sale price some more. We even talked about the trade in. The bottom line after spending an hour their: The sales manager was only willing to give me the black book whole sale value for my trade in (this is worse than Kelly Blue Book dealer trade in value), and not a dime off the sale price. The sales manager even tried to jack up the price on us using &#8220;quick math.&#8221; So we left, again unimpressed.<br><br>What happened at the end? I bought a BMW from Passport BMW. Their 2003 model was $4,500 off list, and they gave me Kelly Blue Book dealer price for my trade in. Biggest lesson learned: Do not buy last year&#8217;s model cars in September. Wait until October or later. September is the month when the dealer wants you to buy the car so the discount is not much at that time.<br>

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